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March 2024 by Raymond
The salesman that spoke with us, firstly assumed that the friend that was with me was my wife.Second he concentrated his efforts towards her.Third he spoke to her at times as if she were a child.The last insult, The individual lied to us.Told us a manual throttle was not available for electric bikes.When the one on display we were standing next to had a manual throttle.Then the salesman had to weave and dodge his way out.No thanks.
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March 2024 by Sharen Gunther
Awesome customer service! Graham did an excellent job helping me find my new bike. Can't wait to take it out on the trails. You guys rock!
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March 2024 by Ryan Brown
Michael was awesome very helpful and informative. Fantastic place very welcoming and friendly I will go to this location from now on when I need something bike related. Chill Vibes and great people what more could you ask for.
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March 2024 by Jeff Griffiths
Paul was great! He was nice enough to hold a couple of pairs of shoes for me when I called him and he was very informative and helpful when I got to the store, helping me get everything I needed for my new road bike.
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March 2024 by Gary Scheimer
The staff is amazing. Everyone that I have dealt with has been extremely friendly and knowledgeable. Their service turn around times are great and they service all makes of bikes.
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November 2023 by Chuck Conrad
Great Experience - Graham is wonderful to work with - would highly recommend to anyone looking to purchase a bike. It's nice to have someone who really wants to provide good customer service. Extremely knowledgeable and even responded to email questions over the weekend.
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November 2023 by Tracy Goins
Ordered a bike rack for my car they installed it on my vehicle and also gave my bike a once over since I haven’t rode in over three years. Everyone is very friendly at Trek.
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September 2023 by Brent Kramer
Fantastic and Friendly service!They saved the day! My son’s wheelchair tire picked up a nail. After a quick call, we stopped by to have a tube installed. They fixed the errors in my attempts to plug the tire, patched the hole, and installed the tube with little wait. They even found me a box to prop his chair while we removed the tire. Many thanks!
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September 2023 by Judy McKeag
I purchased a bike rack for my new Townie GO. The service I received was extraordinary. It was installed on my hitch and explained to me how to use it. Above and beyond service of what I was expecting. Thank you so much for your attention to detail. It is appreciated.
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September 2023 by Mike Haniotes
What a great experience today. This was our first time in this store and the entire staff was so friendly and helpful. We came in for service on my bike for brake repairs. The guys were so willing to help and entertain our kids while we waited, they were riding bikes in the store, and playing with the bells:). I highly recommend Trek and this location.
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August 2023 by Kirkland Phillips
Stopped in at the store to check out a couple bikes that I was interested in. Allyson immediately greeted me and was great to work with, she helped guide me as to which bike to go with of the 2 I was looking at. She was very patient with me and walked me through all accessories, both for safety and convenience, explaining various benefits of them all. Even Paul, who had called me informing me that my bike was ready for pick up, was very professional over the phone. Once I picked up my bike, Graham had went over the bike with me and answered any other questions I had. He also took care of a concern I had a couple hours after picking up my bike. I 100% would recommend business with Trek of Robinson based on professionalism, and high levels of customer service. Will definitely continue doing business with them for all of my future biking needs!
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July 2023 by Bill Stewart (Libs_are_fools)
We wanted an ebike made by a reputable manufacturer with a store front. I have 3 trek stores close to me the store in Robinson is the closest. I like knowing if something goes wrong with the bike I can take it to the store for repairs. I don't want to deal with internet companies or China customer service.
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July 2023 by Bill Stewart
We wanted an ebike made by a reputable manufacturer with a store front. I have 3 trek stores close to me the store in Robinson is the closest. I like knowing if something goes wrong with the bike I can take it to the store for repairs. I don't want to deal with internet companies or China customer service.
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May 2023 by Becky Brandt
This visit to the Trek store in Robinson was outstanding. Allyson was extremely helpful and treated me so well. This is in stark contrast to the last time I came to this store. It was 2011 and my husband had just retired (at age 51). We wanted to buy bikes to help us stay active. At that time, the staff was completely dismissive and wouldn't even begin to help us. It was such as bad experience that I refused to go back for anything. Since then, I've purchased 3 successively more expensive bikes for myself, and we've bought 2 for my husband at other local bike shops. I came back this week because I am a part of Pittsburgh Major Taylor and Black Girls Do Bike cycling clubs. I've seen the community work you are doing and the support you give through donations, sponsorships, etc. Allyson is a credit to your business and because of the work you've done and the people you've hired, I will be back in the future.
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May 2023 by P B
Been buying my bikes at Trek going back to 2012. Every bike from myself and my son have been perfect. The service techs and representatives are top notch! I wouldn't want to deal with any other shop. 100% perfection!
