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November 2023 by Marty Majetich
Blake and Mike were extremely friendly and helpful! Such polite and courteous guys! I'm actually renting again! I wish more customer service people were this friendly! Big smiles the entire time!
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November 2023 by Shakeita Allen
I had a great experience today with this team of individual Blake, Pat, and Kay. All demonstrated great customer service skills. Very knowledgeable and was a great help. Thank you all once again!!!
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August 2023 by Tim H
I routinely rent from this facility and am always very satisfied. Warms my heart to see young people like them working this hard with such energy.
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July 2023 by Michael Gates
Want to say thank you to Mike who worked on my Dodge Durango and took his time. Thank you again for what you did for me and my family. Would definitely recommend this place for hitch work.
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July 2023 by lori smith
Horrible! I made an reservation over the phone, went to the west view location and went to the service counter. The customer service agent told me I had to download the app to get the truck as he stood there. I explain I didn't want to add their app to my phone. He told me if I was at a self serve gas station I would have to get out and pump my own gas or I would not get gas. And this is what the world is coming too. He was able to help me but refused .Well I was not at a gas station, I was standing at the customer counter with a human. It didn't turn out well. He finally had to do the sale himself, which he was not happy about. The truck he gave me had many dents not stickered and the driver door would not shut. the storage doors to my unit where hit by a car and did not open. After I complained he was smug and I told him I will go to social media to tell the experience. He cancelled my truck and I am still waiting for them to take the hold of my account, 5 days later.
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June 2023 by Chris Ober
Great facility for storage and rentals. Have been here for my own use and many friends during their use and never experienced any issues. Everything works which is a shock due to the use of other local facilities.
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June 2023 by Joe Yinzer
I had a hitch installed on my vehicle at this U-Haul. It was a good experience. Mike the installer did a great job. It took about 45 minutes total from the time I go there until I left. It gave me time to walk about 3 miles.
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June 2023 by Nick Hreha
Patrick checked me in and got me on my way. He was very friendly and I was out the door in less than 10 minutes. This is my 2nd time using this location and I'll continue to use it for future moves as they're 2 for 2 in terms of excellent customer service and being friendly/accommodating. It's a very large, well-maintained location that's great for parking your own vehicles while you use the truck. Returning the truck after hours was also easy via the UHaul website. Thanks for the great service!
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June 2023 by Raymond Ryan
OMG. Cody was above and beyond awesome ?My electric hookup was a bit "clogged."He got a paperclip, got on the ground and cleaned out the connection. After his "first aid" intervention, everything was great.I'm so happy that Cody was working the day I picked up the trailer. Thank you so much!!
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June 2023 by Renee Johnson
Best Uhaul location in Pittsburgh!!I've got a storage unit, ubox and have had truck rentals from this uhaul location. I was so impressed with this storage facility. Store and storage units are very clean and its well stocked with anything you may need for your move. They offer drive-in, indoor loading and unloading for your unit. Amazing!! Especially great for winter/rainy weather. I was even more impressed with the staff at this location!! Every employee is very friendly and extremely knowledgeable, I've always been treated very respectfully. The Manager, Christian ... went out of his way to help me with some towing issues I had with my vehicle and ubox. I'm so grateful for him and every employee that helped me, they took away a ton of worry and stress associated with this issue. It's unfortunate we will be leaving this location due to an out of state move. I would not hesitate to use this location again if we ever needed uahul services in Pittsburgh, or supplies in the future.
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May 2023 by Pete Janusz
Great experience from start to finish! Patrick helped us out, he was very knowledgeable and professional. Seamless process from start to finish. Highly recommend this location.
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April 2023 by Jeff Seward
Staff is polite and knowledgeable. They take the time to help and understand the customer needs. Schedule a hitch installation and the work was completed professionally without any issues. Highly Recommend.
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April 2023 by Mak B.
Christian Is SUPERB AT HIS JOB! VERY EFFICIENT, AND I ALONG WITH ANOTHER CUSTOMER WERE AMAZED AT HIS WORK ETHIC AND CUSTOMER SERVICE SKILLS! I HIGHLY RECOMMEND THIS UHAUL AND THIS MAN DESERVES A RAISE THIS ISNT A EASY JOB! THANK YOU CHRISTIAN!
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April 2023 by David Smulski
Be very wary with this location, document everything with photos (mileage in/out, time in/out, trash in the vehicle, etc.) and check the vehicle in yourself. I drove from West View to the McCandless Lowe’s, around a 12 mile round trip, and was charged for 100 miles. The pickup truck was dropped off before 1 pm but wasn’t checked in until 3 pm. Very rude on the phone when asked why the vehicle wasn’t checked in for 2 hours. Staff joyride? Who knows. I won’t be using this location again.
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February 2023 by Jenn V
The online check in is extremely difficult and time consuming. Better off just going inside with your debit or credit card and license!
