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December 2023 by Den Kot
Horrible place, smells like they smoke weed 24/7. I would not trust them to do anything.
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November 2023 by Sara He
Stay away from this dealer. Zero if I can rate them. They offer me an awful customer service I had never imagined. I ordered to rent a pickup truck and a trailer. They hooked it up without me on the side. I never use that trailer before( the trailer is different from all I have rented from other dealer, it has no stand and lift up handle, if I need to unhook the trailer, I have to lift it with bare hands, very difficult for me as a tiny lady) not to mention i have to use my finger to turn a big cap up. I want to give it a try in case I need to use the pickup truck without trailer at once. so I asked them to teach me how to hook and unhook it. They were extremely inpatient and asked to go find someone else to help me. How can I find anyone who are not u-hula crews to help me. So I tried to unhook it and hooked it back up.And the guy didn’t give me any help and even told his crew if she drives away and has that trailer come off, it will be her responsibility not ours( seems like they are so looking forward to the risk happened on me) I said since I didn’t even use your trailer, can you give me a hand to put it back or at least double check if I did the right thing to hook it up safely. The guy just stand there and told me he only hooked it up once for the customer, it not his job anymore. He preferred to stand there glaring at me for 10 mins for the whole process but refused to use one min to double check the safety of my trailer. I don’t think they really care about their reputation nor the needs from customers. Never again dealing with this guys.
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November 2023 by shane mcgraw
Beware, the staff are all excellent but only one person is certified to fill propane.
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November 2023 by Deb Rock
I went last week put my daughter's credit card on a van. Went in to get the van on another day. The man behind the counter state he was the manager. I remind him I will be paying cash when done. He was rude but nothing like he was on my return..I said you put the wrong mile when I left he said so nothing I can do about it. I said I want to pay in cash..he said he charge it to the card..I said you can't do that you don't have the mileage yet ..he said you can't just speak to me any way you want..he called me a mf....more than once and other things ...I felt so threatened I was going to police...I waited patiently and he let me pat cash but was very passive aggressive flick the bills.i gave him...he charges me for 68 miles and that wasn't what I drove. I want to speak to the regional.manager or the owner...Tray needs some customer service training....I will be posting everywhere especially my ross twp. Facebook ...everyone should go to West view for rental or penske
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September 2023 by Tyler Westminster
Such a bad experience. The gentleman I dealt with was rude, aggressive and completely unaware. Dude literally didn’t stop eating his hot fries to talk to me. Not to mention flat gross. This man’s nails looked as if he had been digging for dirt. And my god..how long they were. I can’t even begin to say. Nothing shy of unsanitary and unprofessional. But at least his poor presentation was consistent in his dirty track pants. At any rate, the two guys there had no idea what was going on, bounced around like balls and then eventually got to me. After waiting in a totally empty store with zero rep in site. 10/10. Truly, an incredibly unpleasant experience.
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September 2023 by Michal Domaradzki
Wanted to get a hitch installed on my car and I was in and out of there in about 20 minutes. The place isn't beautiful but they did the job.
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July 2023 by Santhosh Nullipady
Reserved 9 inch van and when i reached there, the front office guy told they don't have one. I saw one in the parking. Front desk guy was arrogant.
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July 2023 by Chris Foster
Horrendous.Count on them to begin to install the wrong part, realize it, ask you to order the part that they don't carry and bring the car back, and then take you for more money ($80 more in fact) for bringing a "3rd party part". Oh, and if you have to wait, expect them to sit you amongst cluttered inventory and routinely reach over you to grab products. Bravo.
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May 2023 by Dan Smith
Worse pick up service yet. Guy was a total j*** and will not use ihaul again.
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April 2023 by Heather Mulley
Recently bought some boxes for moving. The men working here are like the Platonic ideal of Uhaul employees: friendly, helpful, happy to talk about cats while carrying a bunch of boxes like it weighs nothing.
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March 2023 by Drew Snyder
Always helpful and friendly service, very fast trailer hitch installation.
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February 2023 by Vinnie Sunseri
Very unprofessional staff. Rental was in unsafe condition with almost bald tires. Terrible.
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November 2022 by Tom Sullivan
Usually go there for propane and always seems like a bother to them. Today, was told to go to filling station and they'd be put. Waited fifteen minutes as employee was sitting in his vehicle watching me, then he drove off. Went back in and employee behind counter said he's the only one who does propane. I know it's a side business for them, but if they treat you that way on little things it has to translate to other services. Packed up tanks and Went to BJ's wholesale and was promptly waited on. Will never return to this location.
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November 2022 by Joel Shaul
Made appointment for trailer hitch installation and dropped off car. Called them later, "Hey, that trailer hitch part didn't come in." Why did they not bother to call me to let me know before I dropped off the car? Taking my business elsewhere.
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September 2022 by Jennifer L.
I needed to have a hitch receiver installed on a new vehicle. I contacted this location as they had installed a receiver on a previous vehicle years prior. I ordered the item over the phone, was told I would receive a phone call when the item was in the ship, and given a tentative appointment date. That date came and went without anyone ever notifying me. I phoned the shop and was told "yes, it's here". I was told there are no specified appointment times as they operated on a. First come first serve basis starting at 7 am. I made an appointment for that upcoming Saturday. I arrived at approximately 6:45 am and the installer was not yet there. He finally rolled in around 7:30. They took my keys and I waited for them to bring my vehicle in the shop. After about 10 minutes I found the technician and another employee back in the store area chatting. I asked them for my keys and I left. The positive part of all of this is that I found Pittsburgh Truck and Tow who had a quality receiver in stock. The owner was fantastic! Not only did he have it installed in about 30 minutes, he adjusted my bike rack so it fit the new, larger receiver perfectly!
