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November 2024 by Andy Stephany
Used this for full service passport acquisition. Absolutely delightful experience. We arrived late and in chaos from traffic, parking, and life. Michael in incredible; for us a calming, patient, knowledgeable force while processing 3 unique passport situations. I will be using Liberty Center location for any unique USPS or passport services going forward. Just note the location is funky - there is a concourse behind the hotel that looks like a strip mall.
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June 2024 by Artem Sevastopolsky
Super polite and positive staff, the employee Brian kindly helped with sending many parcels and postcards.
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March 2024 by Julia Zaicevs
The best post office ever ! Great staff ! ANDREA the sweetest! I went to apply for USA passport ( wrong post office never again Franklin 517 terrible people )
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February 2024 by Sophia Al Rasheed
They are always super friendly and super helpful. Have gone to them for passport photos, certified mail, many stamps, they are always very reliable and friendly. I am so thankful for this location and the employees here!
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February 2024 by niva levy
Super friendly and helpful staff!
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February 2024 by Rae Dusky
This location should not be considered a post office save yourself some trouble and go to a real post office because these people refuse to help you they won't print labels despite the fact that you have the tracking number and all the instructions and then they want to sit there and argue with you and tell you that they need a damn QR number that you weren't given that your directions say nothing about if I could have printed the label myself there's no reason I would need to come to the post office I came to the post office because I needed the post office to do their job not be useless and refuse to do anything like this might as well be considered a self-serve location make sure you have everything done so that all you have to do is drop it off because they won't do anything for. They do not care how hard it is to get to the post office or the fact that I have a bad back know they want to tell me to walk across town and walk back like I didn't just spend hours on buses and already walked across town to get here you are supposed to be the post office not drop off location
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January 2024 by Stephanie J
I called to get information on getting a passport, they provided me with information that made the process easier.I came in Thursday 12/28 at 1ish. I was seen immediately. The staff was friendly, professional, efficient, and knowledgeable. The facilities were bright, clean and organized.
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September 2023 by Global Citizen
Great customer service. Not too busy. Knowledgeable staff
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May 2023 by Crystal McBride
Did not assist or provide any kind of customer service when I needed help in processing an online delivery. Lost my certified mail and won't answer my complaints about it.
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May 2023 by Dani Pines
Had certified mail and they neglected to deliver after I rescheduled the delivery on the website. Assuming they lost a 1k check since they can't manage to deliver it. Will be filing a claim.
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April 2023 by Saed Alnaimat
Friendly service, nice staff
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July 2022 by Alejandro Beach
Scheduled a passport appointment here. They canceled every appointment today and didn’t even bother to let me know before I took two hours off from work to come down.
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June 2022 by Rachel U
Friendly experts, professional
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June 2022 by Paul Krasovic
1000 Penn avenue bicycle lanes blocked every day by USPS trucks instead of using the loading dock
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February 2022 by Jennifer Wilson
I have used this branch twice and NEVER AGAIN. Rude and inept workers. Both times the package I had sent was delayed or late. This can only be because these folks DO NOT KNOW WHAT THEY ARE DOING, or they are PURPOSELY DELAYING MY MAIL.
