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February 2024 by Mary Ann Augustine
Review for passport office -Rick was AMAZING! So kind and efficient. He really made the whole process a breeze and I loved our conversation. Do not go to Castle Shannon location, go here instead!!
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January 2024 by bibianna klepchick
Review for passport office only- The lady who helped us was super helpful, professional and efficient. She made the process easy and pleasant for my 3 kids and me.
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October 2023 by Scott Hanson
Great Post Office! Scott is very knowledgeable and courteous.
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July 2023 by Kodi Mikiewicz
I missed a package being delivered and they listed this post office to pick up. The lady helping me at the desk said there's no way this package is here since my delivery address is outside of their range.In the same visit I was looking to ship my package to my sister out of state and asked for assistance and the same woman refused. I understand if the original package isn't there, but then the USPS should be listing the correct address rather than having me drive across town. And what's the point of going directly to the post office to mail a package if the employee can't help at all?
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July 2023 by Sarah Jackson
REVIEW FOR PASSPORT DEPT ONLY:I had to get fingerprints for my job.. I read the reviews about Rick at this location before I even got there! Rick was awesome! He explained how the process would work, didn’t get upset when the system wasn’t reading my fingers and we had to redo it, he definitely lived up to his reviews! He was awesome!! Definitely recommend him if you need any of those services completed!!
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June 2023 by Johnny Saint-Lethal
Rude attitudes. They all literally all need fired and reset with a properly trained staff. For real.
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June 2023 by Chuck Diesel
The man at counter was freindly ; very helpful.
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June 2023 by Jennifer Fang
Came to get fingerprinted, was told I could just walk in. Hours listed as 9-5. Came around 2 pm, waited until 2:30 for staff to open the door. No employee showed up, people with passport appointments at 2 pm left.
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June 2023 by Shelob4
I've never gotten mail delivery from here, which I gather are what the low star ratings are about. But from the passport service side, they are awesome! I was nervous about getting all the renewal stuff right, but not only do they do photo services, they also doublecheck your materials, staple everything, load into an envelope and address to the right place. There were little things that they do which arent explicitly in the guidelines, but make sure that the processing is smooth and materials stay together. Highly recommend to anyone needing passport services. Total peace of mind that everything is 100% right.
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February 2023 by Don Erb
Absolutely horrible Post Office. Mail get delivered when the carrier feels like delivering it still waiting on mail that was supposed to be delivered from 5 days ago. Nobody in management there can count to 2 let alone instruct people under them.
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February 2023 by Matt S
If I could leave a lower rating I would. Lived in the area for 4 years and constantly got my neighbors mail. And LOTS of it. After recently moving found that a package and other mail were not forwarded to my new address. Apparently current resident is throwing my mail away. Spoke with manager Travis after filing multiple service complaints. He was of no help and acted like he really didn’t care. And that goes for the entire USPS as well. Giving me nothing but the runaround for over a month. Will use other services as much as possible from this point forward.
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January 2023 by Joe G.
worst postal service. never get my mail on time and sometimes never get mail im supposed to get. when i complain, they are still using covid as the excuse for their incompetence
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November 2022 by WUOF Records
Sometimes the mail doesn’t show up on our entire block. About 1-2 times a week we get skipped. Sometimes it gets put on top of collected trash. Others it comes stuffed or damaged. This is one of the worse post offices in the entire country.
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September 2022 by Jennifer Trageser
My issue wasn't able to be corrected today, but wanted to mention that Raven was so kind to the customers before me and to me. She is a customer service pro! Awesome employee!!!
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June 2022 by Seeya_N_Lumb
Lady at the front would not let customers speak and completely refused to help me while I was there. I paid for shipping and my package said it was attempted to be delivered and a notice left..... no attempt was made and no notice was left so I schedule to pick it up on a specific day! drive all the way to the post office to be told she doesn't have the package and that me scheduling to pick it up was all fake and that everything I did was fake... I was on the USPS website and had all the info on me yet she didn't want to help with anything. Worst experience at a post office ever.
