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December 2023 by Jennifer Mccreary
Julian did an amazing job helping us with our new iPhones and set up! Walked us through each step and answered all our questions!
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November 2023 by Heather S.
Both Troy and Jordan are AMAZING! And will do anything to help you out! I had to spend a bit of time at the store one night because my new phone took a while to copy over from my old phone and got to witness Troy go above and beyond with his customers... and several times there were situations that I would've just said "sorry, can't help you"... but he found a way to help, at personal sacrifice to himself. I was very impressed to say the least. I'm a new Verizon phone customer, so I can't say too much about my phone service yet, but I will praise these guys at this store up and down. And this store is open an hour later than the other Verizon store in Monroeville... so you want to come here, without a doubt! They have won my loyalty, for sure!!
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November 2023 by Ryan Barnes
Julian was a great help and made the process of upgrading very easy. Explained how the costs and discounts work and helped with each step.
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November 2023 by Marija L
Troy and his team were awesome! Speedy service and got me a great deal on my phone.
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October 2023 by Ryan Bauer
Was finally time to upgrade my old phone and get a new one. Spoke to Troy today and he was nothing but a pleasure to work with. He patiently went over all the associated costs with the device throughly so that I could explore all my options. Not once did I feel like he was forcing me to pick a premium plan which was great. He assisted me with accessories, warranty information, and also made sure everything was transferred properly to the new device and that the old device was completely reset. This experience is exactly what all companies should strive to provide for their customers. Hats off to Troy for the help today!
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October 2023 by Clarkie Penney
Troy gave me exceptional service. He made sure I was getting the best deal with my trade. He showed me all options so I could make an educated decision. Go see Troy for you cell phone needs.
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September 2023 by Leandrew Muldrow
Awesome service!! Jordan’s got the hookup, seriously he’s super kind and always looks out for his customers. I’d recommend for anyone who’s looking for a good time
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August 2023 by Phillandra Smith
After a tough time with my service provider I decided yesterday that I wanted to make the switch with my phone service. Jordan, the sales rep, was the only staff member on yesterday, which seems like mammoth task for a weekend, but he was so patient and helpful. He handled the chaos of everything with charm and professionalism. Despite multiple customers coming in and all needing him at once, he did not cut corners and he didnt rush his time any of us. While I waited anxiously on him to be done with one client, I watched as he patiently showed the customer how to use a camera feature on his new phone. He paid attention to the details of our individual situations and took time to listen attentively to our issues. In porting my number from my old provider to Verizon the system froze and my number was lost in transition. I loss service on the current phone, but I did not have service on the new phone and I was terrified. Everything related to my work used a two factor authentication that happens on my phone! The store closed at 8pm, but Jordan troubleshooted the issues with his team over the phone in my presence until 9pm. I wanted to be livid about spending 4+ hours in the store (I left and came back twice), but his determination and peace put me at ease. He apologized profusely for the delay in getting me set up and ultimately I left Saturday night with no working phone. I returned Sunday to see if any progress was made or if I could have my number returned to my old phone. Again, patient Jordan made the necessary calls and got everything set up for me on round two. Most customer service reps can be kind and professional when things are going well and their are no issues, but Jordan was under soooo much pressure yesterday and today and he handled everything impressively well. His peace reassured more that it would all be okay in the end and it was. Jordan is to be commended for his hard work, his professionalism, and his calming peaceful presence. Verizon should be honored to have him. After all the setbacks yesterday, I was tempted to stay with my previous provider, but Jordan's presence is what made me feel at ease about sticking with Verizon despite the fiasco yesterday. thank you Jordan. Somoene might say "it's your job", but many people have jobs they don't care enough about to do them well. Thank you for doing yours well and for treating your customers with respect, understanding, and dignity. I'm giving Verizon a second chance only because of you.
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August 2023 by Nina Sabak
I needed to replace a broken phone AND switch carriers, but Troy O'Neal saved the day. Never mind that just about everything that could have gone wrong on my end did - it took several hours over two evenings, but his patience, kindness, and sense of humor made all that time fly. Several other customers came in during my odyssey, and I got to see them get the same stellar service. I'd give him six stars if I could.
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August 2023 by Jim Davis
Troy is great. Patient, diligent, knowledgeable, and a pleasure to work with. Best Verizon experience I've had. Highly recommend.
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July 2023 by Marita Blake
Very pleased with this Verizon Dealer. This is by far the best experiece I have had buying/switching cell phones. Troy swithed my 3 lines and got me the best possible promotions, was very knowledgable, and made the process pain-free.
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July 2023 by Robert Tiskus
Troy O’Neal is by far the best Verizon rep I have dealt with in over 30 years with Verizon. His attention to detail, customer service skills and overall knowledge of the product and process are the best I’ve experienced. We upgraded four phones seemlessly - he is awesome!!!!!
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July 2023 by Millie Matassa
I wanted to give this man a very very good reference. He had so much patience and knowledge. His name was Jordan Smith. It was a pleasure just talking with him.
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May 2023 by Nell Marshall
Troy was extremely helpful! He made the process of ordering 2 new phones very easy. I would recommend this store to anyone.
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May 2023 by Marian Bindas
I bought several items at a different store and ran into problems. Brought it to Troy O’Neal who fixed all my issues. Kudos to Troy for going above and beyond! Awesome job.
