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April 2024 by michael finch
I get being understaffed but this is by far the worst drive-thru I've ever been in. The wait in the evenings is ridiculous!! I have left the line on more than one occasion. Expect to wait at the very least 20 mins then be sure to check your bag because there's a 9 out of 10 chance they forgot something.
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April 2024 by D Jenkins
Just sat in their drive thru at the order board for 15 min. At the west liberty wendys in Pittsburgh pa. they come on the speaker and say we are changing shifts and don't know how long the wait will be. Are you kidding me?!! Never ever had I heard such a thing at any fast food place! Everytime the drive thru wait is ridiculous. We always jump the line and leave. Over priced Crappy food and horrible customer service is not worth it!
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April 2024 by Judson Hudson
I sat in my car for nearly 5 minutes waiting for them to take my order. Big L for Wendy's tonight. They said 'I'll be right with you' three times. I counted at least 6 cars leave the line due to the wait. Tasty food as always
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April 2024 by Moses Cunningham
Hot food and very friendly.
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March 2024 by Angela Bastidas
Did a mobile order on the app, otherwise I would have left. but literally they leave you sit in the drive thru. Don't waste your time like I did.
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March 2024 by YellowMenace
I do the carryout online order and it's been legit. Food is hot and ready when I arrive.
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March 2024 by Caleb King
People say that Wendy’s is bad but don’t really know what’s going on in there night shift gets real bad and I understand what goes on I appreciate you guys hard work
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March 2024 by Alexis lol
spicy nuggets is
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February 2024 by Da'Lasia Weaver
My food was cold and the fries was old fries and my sandwiches tasted disgusting. ? if I had to I would do 0/5
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February 2024 by Temur UZB
I don't approve of your work because you have to open the door in the evening, people are off
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February 2024 by Lashae
Telling people it’s going to be a 45 minute to an hour wait!!! Talking about their screen if filled with mobile orders and their short staff! I counted 6-7 people that is not short staff at all!!!!
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February 2024 by Elizabeth Cowden
The employees do not greet you. The last several times I’ve been to this location I’ve thanked the employee for handing me my food, and they look at me and say nothing. A simple you’re welcome would be the bare minimum. They act as though they’re annoyed. It’s AWFUL CUSTOMER SERVICE.
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February 2024 by Mirylad
The prices at this location have reached an obscene level. Remember when getting a combo used to be a great deal when you wanted more than a sandwich? Well they have jacked up prices to FOUR DOLLARS on top of the price of just the sandwich for the smallest possible combo size. If you get fries, they are cold and stale and barely edible. And if you do want just a sandwich, be prepared for it to taste old and overcooked, just like my Baconator was. In a hurry? Keep on driving unless you have 5 minutes to sit at the order screen, with no other cars on the property, while employees tell you "just one minute". This may very well be due to understaffing, but that means the franchise is to blame for both of these things and the owner needs to do a serious re-evaluation of the way things are run while they still can.I will give it an extra star simply because the food did not make me sick (which may seem like a low bar to clear, but a lot of local fast food establishments don't even clear that anymore), my order was correct (no matter how cold, tough, and expensive it was), and the employees weren't rude. But I certainly won't be rolling the dice here again.
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January 2024 by kill krusher
There were 4 total items in my order how do you screw that up especially when y’all are just standing around. Just a bunch of bafoons thinking they can run a restaurant what a bunch of clowns.
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January 2024 by James Malfatti
I tried ordering from this wretched place. Stunk like 10 lbs of weed the entire time in the drive thru lane. POS taking my order was an absolute moron and the idiots who own this place should punch themselves in the face. What passes as service nowadays is an absolute disgrace. Avoid like the plague.
