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February 2024 by Alli
We had to switch 2 car titles and buy a new license plate and everything was dealt with quickly and easily.
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December 2023 by Mama Bear
Very quick. I was ready to be there a while. I needed my license printed. I was there for less than 10 minutes! Very nice staff.
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October 2023 by Lori Robinson
Super nice receptionist but drove and got stuck in traffic to only find out the driver license is only open till 4 when website says 6. your open till 6 why can’t the drivers center be. I mean there are people that still work till five..
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October 2023 by Eugene Zortea
They are capable of doing just about anything. It takes fairly long.
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October 2023 by Maxine Erdman
I went here today to complete a title transfer. Miss Darlene helped us out and was an absolute peach! She was totally knowledgeable and processed us very quickly. She was so kind! I was even talking to my friend who was transferring the car to me and I noticed a little poster on the wall about fish that interested me. Darlene produced a fish and wildlife magazine that I was able to take home with me, that contained the poster I was admiring! It's such a neat little magazine and I learned a bunch of neat things.Back to the actual place.. Bonnie got us in super fast and efficient, and made sure we had everything we needed for our paperwork. Darlene got us and within maybe 30 or so minutes. If it was longer, it sure didn't feel like it!Darlene and her peers were far more pleasant than sitting in a DMV all day. 10/10 would recommend for your titling needs!
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September 2023 by Surya Prakash Tiwari
I didn't have a pleasant experience while transferring an out-of-state title to PA. The lady who attended to me was rude. Their wifi was not working properly, so I requested that she do a Google search to find out the sales tax in VA. The service lady didn't agree with my request, and her behavior was rude. I have been a AAA member for many years. If this is how you respond to AAA members, it has compelled me to consider giving up my AAA membership and changing my insurance to another company.
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August 2023 by Natali Lara-Jimena
I am a young adult who purchased their first car recently, and I did my entire transaction (car sale as well as buying insurance) right there at Pleasant Hills AAA. The entire process was so smooth and easy to understand thanks to both Keith and Darlene. They were both very kind and patient towards me and explained things in a way that was easy for a first time car owner to understand. Not only that but this is the perfect one-stop-shop to get all of your things done!
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August 2023 by Erik S
8/2/23, 9 am: Pleasant greeting and help from the young lady at the front desk upon my arrival.Excellent, fast, efficient, knowledgeable service and help from Natalie L, Branch Specialist IV. Process to register and title my car in PA went smooth. Everything goes well when you have the proper documents and Natalie L taking care of you! I was there about 30 mins to accomplish all my tasks. Very happy!
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July 2023 by Joshua Hankle CFP
The people there were helpful and in a good mood and it put me in a good mood :)
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June 2023 by Patti K.
Have been a member for decades. I've relied on AAA from renewing my license to roadside services. Pleased.
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May 2023 by mb prickett
It really irritates me when I call the direct line to this specific store & speak to "someone who knows" abt my specific quandary...then show up with everyone in tow & get told they can't do that! Time & aggravation! If you're "the one that knows" then why am I walking out with NOTHING & have to come back?!! If someone calls before & asks a very specific question & details, then coming in person all prepared should've been simple!
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April 2023 by Joe M.
Much faster than going to the DMV. Had to make two attempts because didn't see the times online. I went the first time when they were done for the day. Gentlemen taking the picture was very friendly.
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April 2023 by Michael S
The woman at the front desk was rude. While walking away from her desk, I overhead her make a remark to the other customer about us trying to sneak past her. My aunt is blind and I was taking her to a seat so she didn’t have to wait in line with me. Brian in the photo center though is 5 stars. Very personable and friendly.
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March 2023 by Ryan
Great customer service. In and out for a new license.
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March 2023 by Daniel B.
Horrible, harrowing, horrendous dread befell upon us as we entered this hellish establishment. Please take this review seriously and avoid this AAA at all costs. If you do not heed my warning, you may endure the same fate my wife & I suffered on one fateful Saturday morning. Do you want to be verbally accosted by an angry elderly woman who glares at you with the piercing hatred of a life wasted behind a desk, only to have her dodge your friendly question about where the nearest DMV is for two minutes straight? Do you want to witness a nice patron be asked to move literally ONE SEAT AWAY from a worker because they were "In her line of sight"? Do you want to be led around a 30minute meandering experience with a branch specialist where all you want is a change of state license plate but they almost costs you a mistaken $3000 at the hands of their incompetence? I IMPLORE you to avoid the infernal discomfort at the hands of this AAA and take all inquiries to another local establishment...unless you want to watch your wife almost cry before lunchtime. I wish you well.
