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December 2023 by Adrien Mellori
Edited to add: the manager below contacted me and made this right. Thank you, up a few stars. Wish it didn't take a bad review to get a resolution (I asked inside for a way to avoid the fee and the rep from customer service hung up on me when I asked but they're not the store.)Original review: I was charged a bogus $50 "activation fee" just to move my SIM card from one phone to another. I explained that I've never had to pay one and that $50 is way too high to move a sim, they told me it used to be $25 but they raised it. Doubling a fee isn't normal inflation. I later discovered that I've never paid it because it's FREE online. I thought my sim was malfunctioning which was why I went in.Her system was down so I had to patiently wait FOREVER just to have her do something I could have done myself FOR FREE in minutes. She could have said hey so you don't have to wait here an hour, your sim is fine and you can just go online and activate it for free. But no she had me sit there forever, did not inform me of the fee ahead of time, and then sprung it on me right at the end.If you want to get ripped off by a store with a broken system, sign up here. $50 to waste your time.
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November 2023 by JaiJ
I have been extremely upset for 9 MONTHS NOW. I am a driver and I explained this to the guy working there (Jordan) who sells me a phone that IS NOT compatible with Android Auto OR my Car!!! Why would you sell a driver a phone they can't even use for work? Yes there are people working here that just don't care at all nor do they know what they are doing !
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September 2023 by Mark Koncsol
Could not, would NOT, even try, to help with a Google Play store connection problem. He claimed “I don’t know anything about Android”. Who hired this guy?
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May 2023 by Linda Myers
This is the second place I've gone to this location and waited to for 10a opening hour. Like last time no one was there to open the store. As a business owner this is very disappointing! I waited until 10:10a, no one came to open or unlocked the door.I was there ready to purchase a new phone for my son. This store completely lost out on my business. Not opening on time is bad business in my book.
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April 2023 by Steven Sund
A big THANK YOU to the young lady working on Thursday morning. I was desperately in need of an upgrade after my former handset was crashing/running slow. She was VERY helpful-patient - took time to answer all the intricate questions. Will definitely be coming back next time I need service/upgrades. Excellent all the way around !
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May 2022 by Tyler Watson
Hey my boy Z gave the best service man I have been a metro customer for years and have never had such a pleasant experience with a representative very knowledgeable and a great help also a great conversation.. "Z" thank you very much metro give that man a raise !!
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May 2022 by Brohamdanielbbrruuhh
Good place nice people go Metro
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April 2022 by Ak
Awesome dude was real cool n chill
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February 2022 by Kenneth long
Do not go to this store. They will lie to you to get you to purchase their products, they will overcharge you for devices and service and refuse to refund anything. Avoid these liars and deceivers.
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June 2021 by MARTHA Zamora
Bassa was very pleasant and helpful. I may which my current mobil provider. Better deals. My son got his new phone from Metro PCS in Pleasant Hills.
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February 2021 by KeKe's Playlist
Very good deals on phones. They have me transfer my contacts and my pictures from my old phone to my new. I was so happy
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February 2021 by Tania Komyanik
The metro on 51 was wonderful, the young man fixed my daughter's phone and mine also. They are friendly and very knowledgeable. Thank you
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November 2020 by Ryan Bonacci
Very helpful and knowledgeable.
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September 2020 by dipendra odari
very unprofessonal it was the new guy. he didn't have that much of an idea about what he was doing all i wanted to do was trade phones and get a new service with T-Mobile. but i ended up with doing nothing. Because i had to waid almost 3 and half hour for that and when i said this is taking too long and the guy who was helping me was very unprofessional. he said get out of my store. that is not the way to deal with costumers.
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August 2020 by Andrew Rivera
Best place to get phones
