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August 2023 by Mary Kay Hindes
The people that work at this location are beyond helpful and kind! They are friendly and will go out of their way to help you!
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July 2023 by Marnie Sutch
My favorite NW branch. The manager is great. The tellers are funny, knowledgeable, and welcoming. Hours are convenient. Location is easily accessible. The customer support line is super supportive and responsive.
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December 2022 by Jennifer Fonner
Always had your needs in mind great for all your banking needs. The tellers are always friendly and willing to answer your questions. Highly recommended!
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August 2022 by Tayron Kyser
Worst bank to every have account with. Multiply mistakes and fee management horrible! Place filled with Attitude because our there own flaws within there bank !!
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August 2021 by Joe Hack
Great friendly service.the tellers are great .
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April 2021 by Haley Biernacki
I would never bank with Northwest again. Everyone is rude and unprofessional. If you overdraft one time in 10 years, they are not willing to refund you. Honestly the worst bank ever and if you look at reviews on Wallethub, you will find tons of people will similar things to say.
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February 2021 by Will Allen
One of the few banks around where you can still get an actual person on the phone anytime you need...and a helpful one at that!
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February 2021 by Haley Meyer
I would never bank with Northwest again. Everyone is rude and unprofessional. If you overdraft one time in 10 years, they are not willing to refund you. Honestly the worst bank ever and if you look at reviews on Wallethub, you will find tons of people will similar things to say.
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August 2019 by DP Coins
Amazing bank they are the first bank to order me coins and the staff isn't very polite and patient.
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June 2018 by Larry Krutules
Always used a local credit union and I can't believe how well you are treated at the Northwest bank on Old Clairton . Great group of workers
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December 2017 by Jim H
Great local bank where they warmly greet you when you enter, are polite throughout your transactions, and process your business in a timely fashion. We used to bank at the National City (then First Niagara) in Bill Green Shopping Center, but when it became Key Bank, the place became an utter debacle and we left after having been 14 year customers. At Northwest we don't have any of the frustrations that we had at Key (irritable staff, “missing†transactions, and incorrect balances). The only negative we see at this location is the outdoor ATM (it'd be nice to have a more secure and enclosed area sheltered from the weather). It's true that Northwest Banks are not as prevalent in the area, but the staff here make you feel so welcome that we decided customer service matters more than ubiquitous access with a larger and less customer-friendly bank.