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June 2023 by PJ H.
Update: If you want to save some reading, skip straight to the owner's reply for the level of professionalism to expect. Fraud implies that I gained something from waiting 6 months for products promised in 3 and wasting hours talking to the bank, manufacturer, his payment processing company, and State Attorney General's office.Original: Most frustrating retail experience ever. We ordered and paid in full for a sectional at the end of August that Joe conservatively estimated would arrive mid-November. We were into January before I started to ping him. There was zero communication with updates unless I went to confront him in person. In February, he said 3 more weeks. I gave up after 5 more passed and hoped my credit card company could reverse the charge (a second time). Right off the bat, I was surprised to see my credit card charged several hundred dollars more than our invoice. Joe forgot to tell us he charges a 4% processing fee and unexplainably tacked $100 onto the price. It took the first charge dispute to get that refund 1.5 months later. He even tried to hide the manufacturer by cropping logos on literature so we couldn't compare prices. He blamed the factory for the delay, but a store down the road had no problem getting the same pieces in a month for over $400 less. Unless you're purchasing something in stock, he will treat your deposit as an interest free loan. The worst part is when he takes advantage of the "small local business" label. Just as much as that means supporting the community, it also means reliable customer service from your neighbor. If you look at reviews of Speedy Furniture in Robinson, Joe has a track record for these practices.
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April 2023 by Catherine Kiesel
Found some really beautiful pieces! New dining room table, matching coffee and end tables and the most beautiful lamp! Owner was very helpful and very fair with his prices! Glad I stopped in and will definitely be back
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March 2023 by Alice M.
I should've read the reviews. I purchased a dining room table and decided on different chairs to go with it. Needless to say they had to be ordered. That was November 2022. Joe said "it will be a few weeks ". Well it's March 2023 and now Joe says we have to wait for a truck that is completely full from the manufacturer and headed this way.. Well if you believe that then I have a bridge to sell ya. He is the worst person to deal with and honestly I am embarrassed that I gave he an opportunity. So buyer be where. Take your furniture from the store the day of purchase because you won't get a delivery from him!!!
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March 2023 by Kim M
Joe is nothing short of a helpful owner who was able to get me the right living room set for my home. Even with the manufacturers delay with fabrics, I am still happy with my products. Definitely worth the wait! Thanks Joe
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March 2023 by Patrice Flynn
As with another reviewer, store was not opened advertised hours. Call before you go. Multiple sites at location. Signs on the different doors conflict with each other. In any case, I tried them all and everything was locked Just call first.
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March 2023 by A L
You cannot trust the hours of operation listed for this merchant. We made a special trip to go to this place for furniture on a typical business day. According to the Google listing as of 02/09/2023, the place was supposed to be opened until EIGHT PM. Got there before 6:30 PM. There are two separate buildings which is confusing because the Google listing doesn't show this. Both sites had flashing neon signs saying: "OPEN." Inside the windows it seemed dark though. Tried both entrances & they were locked up tight. I see no reason to trust this place. The listing was false. The signs on the building were false. From what I could see through the windows, the furniture looked like that low tier outlet furniture stuff.Just check their reply. It will tell you all that you need to know. Not only did the owner fail to acknowledge their failures, they even wrote a fake review of my family member's business... Professional??? ?It's good to see that after this review they DID change their listing to 7PM instead of 8PM. Of course, I was there well before 7PM, as I said, and they were not there.
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March 2023 by Al Gracian - Plant-Based Nutrition
You cannot trust the hours of operation listed for this merchant. We made a special trip to go to this place for furniture on a typical business day. According to the Google listing as of 02/09/2023, the place was supposed to be opened until EIGHT PM. Got there before 6:30 PM. There are two separate buildings which is confusing because the Google listing doesn't show this. Both sites had flashing neon signs saying: "OPEN." Inside the windows it seemed dark though. Tried both entrances & they were locked up tight. I see no reason to trust this place. The listing was false. The signs on the building were false. From what I could see through the windows, the furniture looked like that low tier outlet furniture stuff.Just check their reply. It will tell you all that you need to know. Not only did the owner fail to acknowledge their failures, they even wrote a fake review of my family member's business... Professional??? ?It's good to see that after this review they DID change their listing to 7PM instead of 8PM. Of course, I was there well before 7PM, as I said, and they were not there.
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February 2023 by User N.
This listing states the business is open until 8PM. I went there two days ago at about 6:30 PM for furniture and both buildings were locked up. Even though the neon signs were lit up saying "OPEN" we could not enter. We had made a special trip to get there and wasted gas and time for nothing. I suggest calling before even thinking about going there. I do not trust these listing details.
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December 2022 by T. Story (Mrs. Story)
DO NOT SHOP HERE THIS MAN IS A THIEF!!!!Paid for furniture upfront in July told shipment would be back within a month kept getting the runaround it's December now and still no furniture owner says got the furniture but I don't. Paid over $1,000 can't get the guy on the phone. Went up to shop and was told I could get the furniture by paying more money for the furniture I've already paid in full. Found out this business has been under several names but the same owner. Taking people's money, holding what they paid for hostage, changing names and not keeping business hours or answering phone calls if that ain't a con artist I don't know what is. I'm considering pressing charges and reporting to the news. This place needs to be shut down. SHOP here only if you want to lose your money.
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September 2022 by Sue H.
Terrible, Terrible, Terrible!!! Do not give Joe a nickel. Bought a headboard and footboard from him and discovered AFTER we got home the side rails were missing. He gave us a bogus metal frame that did not hold the headboard. We tried calling several times the very next day and left several messages. So we then took it back. He refused to give us our money back saying he could make it right He's a thief and a scam artist Filed a police report and we WILL pursue with a magistrate. . Don't fall for his bs!!!!!
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July 2022 by Brooke S.
Couch and wing chairs are bargain basement quality for the price. delivery guaranteed 6~8 weeks? more like 5 months. We highly support local business with great results. not this time. Don't believe "Joe" the owner and sole employee ~ Joe has a sales personality and sadly learned later zero experience in furniture knowledge he pretends to have. After unanswered calls, texts, FB messenger, went to the physical location and Joe told me that's the only way I'd get updates on our order, and cried to me that he has no help, no staff... that's when I realized if we aren't super on top of this we'll be in small claims court. Just shop elsewhere.
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April 2022 by Jack Hammer
Shopped several places for a good cooling type matress and found exactly what i wanted at arro inplum At a far more reaonal price. Joe deliverd it the next day and i love It.
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February 2022 by Jimbo Brennan
Joe scaringi stole my money in Robinson TWP. Do not trust this man. Absolutely do not pay with cash.
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February 2022 by Joe Pivik
WE GOT ARE FURNITURE TO GO SAME DAY AT ARRO FURNITURE ,ALSO WE ORDERED SOME CUSTOME FURNITURE THAT WAS HERE IN 4 TO 6 WEEKS NOT LIKE OTHER FURNITURE STORES THAT TAKE 6 TO 8 MONTHS AND IT WAS ALL AMERICAN MADE
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November 2021 by Nicole M.
please dont purchase anything from this man. i am a single mother with 2 daughters. he preciously operated a speedy furniture in robinson twp. he took 4086.00 dollars from me and i never recieved my furniture. and he refuses to acknowledge that he has done so. i have the reciepts to prove it its is 14 months later and he has all of my contact information blocked. this man is a thief. you are taking a huge risk in any deals with him. there ia no guarantee you will get what you purchased.
