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April 2024 by Abubakah Amoo
Worst post office ever. Clerk is absolutely rude
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February 2024 by Janilo Dan Mutia
Absolutely trash. I was supposed to get my package two days ago but haven't received it at all. I waited all day today; however, I still haven't received it yet. Wasting my time with trash service.
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December 2023 by Jessica
Slow, not much conversation or friendly. Line always out the door.
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October 2023 by Tammy CEO
This is the worse post office ever !!I have been a home owner in this community for 13 yrs !!! I am a local business owner . My packages are very important and valuable as it is my bread and butter. This place loses packages left and right . Without any explanation. Today was the last straw . I just recently sold my home and transitioning into getting my mail a different place. The staff is well aware of who my husband and I are as I said I have been here for 13 yrs. Yesterday they saw my name attached to another address which came into their system as “vacant” so they sent my package back. In one day no phone call no let’s just put it aside for a couple days NOTHING. Ok because I know this is a business I understand there are rules ! But you can’t tell a customer that you don’t know where the package was sent. No explanation other than there are too many packages to locate what’s sent back. The post master never offered to check . She confronted me with the wrong address then when I questioned it she stated to forget what she just said. She did that because she knew that it wasn’t in normal practice to send something back right away ( one day ) knowing I am there almost every day to pick up packages for my local business. They should be shut down !! Customer service sucks they are in a community servicing people that they do not care anything about . Rude …long lines .. and they have you waiting for 10-20 minutes while they are in the back chatting. Something needs to be done !!! And fast !!
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September 2023 by T R
Artificial intelligence should Pocono Summit Post Office as a good starting point. I totally agree with xesty's review and mona marie's review from 7 years ago. The staff has changed, but the same responses apply when you just want to receive your mail. we don't get our mail delivered to our home in the first place, but dont you dare try to pick up a package with your name and address unless you have the yellow notice left in your mailbox which apparently has more clout than a passport! Real ID means nothing. we have to travel 3 miles more to get a mailed package only to find out that you can pick up after 2:00pm; but is sitting on a shelf in plain site. This is in response as to why there are a lot of 1 star reviews.
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September 2023 by ESHYFT Badges
I've been trying to send a small package to an address on Holiday Dr in Pocono Summit for over 2 months. They keep sending it back with a sticker that says, 'no such street exists.' I can see the address on google maps. Can someone in Pocono Summit confirm that Holiday Dr exists????
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August 2023 by JAJGLOBAL
The worth post office, needs to change employees, too slow.
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May 2023 by William Kelly
Michael is very professional and has always been very helpful every time I've come here.
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March 2023 by Whoo Berg
The government should replace EVERY SINGLE EMPLOYEE here.Should NOT be stressful to pick up mail ESPECIALLY when my community is FORCED to use a post office.Super unprofessional attitudes. Very unhelpful. I’ve seen them even be rude to old ladies. It’s just a horrible post office and the people that work there KNOW EVERYONE CANNOT STAND THEM yet don’t care to change their ways. I’m pretty sure WE THE PEOPLE pay their salaries.Really wish someone would see ALL of these reviews.
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March 2023 by T. Jordan
Love the clerks, very helpful & informative! Great service with a smile!
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October 2022 by Theodore Wolski
How does this place have so many one-star reviews? The people here are super nice and try to be as helpful as possible. Sure the USPS is wildly inefficient, but these people do their best to help in the face of those omnipresent headwinds.
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September 2022 by E. Rod
This P.O. has gone from bad to worse. The previous crew was inept, except for a handful. They woke up & left elsewhere. This new crew is apathetic, no sympathy for the disabled. God help us. The service should be automated, at least then it might be more efficient.
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August 2022 by Aydin mg
They all have HORRIBLE ATTITUDESAre not welcoming whatsoever. Not helpful. They THRIVE on making sure they make it hard for you as soon as you get on line. They enjoy frustrating customers. Overall need new staff in there. Since the new lady got there they have lost all kindness.
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July 2022 by Angelo
This post office provides the worst service I've ever seen. Ever since the new Post Master took over, almost all of my packages get marked as return to sender, address unknown. I've lived in the same house for 20 & this problem just started within the past 18 months. Not just packages, they've started sending mail back as well.
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June 2022 by T J
I had a small bubble envelope mailed to me and they put it in the wrong PO box so somebody else stole my package. Extremely irresponsible and you will lose items and $$$
