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November 2023 by Rhonda M.
This pharmacy is awful. I've met one good pharmacist recently, who also admitted how good the pharmacy used to be. I left this pharmacy over a year ago because I couldn't take the incompetent treatment anymore. Unfortunately, my husband stayed and now he also knows to leave. He just had surgery this past Tuesday and he was in so much pain. The jerk that works there said they couldn't get his pain medication to him for 2 hours!!! I couldn't believe what I was hearing. I told him he just had hernia surgery and he was white in the face, holding his stomach. He refused to help and said there are people before him and basically too bad for you. He could have escalated his prescription to the pharmacist, but no!! No apologies!!! Nothing!! I used to work at a pharmacy and this is unacceptable!! Why I didn't ask for a pharmacist, I don't know!! I was worried about my husband. The story gets worse, but I just hope this store goes out of business.
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September 2023 by Kate B.
Chose this pharmacy because it was in close proximity to where I work. that was a mistake. The pharmacy staff are very rude and have "lost" my prescription on three separate occasions. I had not received an update about pickup for over a week so I called the pharmacy directly only to be told my prescription was out of stock and to call back the following day. I did as instructed and was told my prescription would be filled and ready for pickup in the next hour and a half. I stopped in after work today (over eight hours after the initial phone call confirming the prescription would be ready) and the rude young woman at the counter took my info and said "nothing in here for you". I explained that I had been told by an actual human on the phone just hours before that my prescription would be ready and she rolled her eyes and said "Don't know what to tell you" and walked away to chat with the other pharmacy staff about their plans for after work. Incredibly disappointing and I will be switching pharmacies as soon as possible.
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May 2023 by Joe S.
The worst of the worst, rude inconsiderate and condescending. They don't answer the phone fail to communicate when there is an issue with prescription. Neville the on duty pharmacist has 0 professionalism. Definitely going elsewhereWish I could give 0 stars
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May 2023 by Google user
Miriam is truly awesome. She was knowledgeable and went above and beyond to provide the best solution and service.
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April 2023 by Luis Garcia
Miriam is truly awesome. She was knowledgeable and went above and beyond to provide the best solution and service.
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December 2022 by Quansha B.
The pharmacy is the worst. Everytime I go in there they are completely understaffed and the workers are always irritable which leads me to believe they probably don't pay enough. However I went in there and the lady had a disgusting attitude before I got to the counter and I guess once she realized I was not the one to take it out on she fixed herself but then told me they didn't have my medication and she was going to put it on hold and to try another pharmacy. She didn't call to see if they had it on anything, then when I asked her to check out my purchase she sucked her teeth as if I was inconveniencing her. I won't be sending my medication here and it was an accident today. They need to get it together.
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November 2022 by Eunice L Aka Toola Rome R.
CVS on E. High St. in Pottstown has the worst pharmacy in town. I went to the pharmacy to pick up my grandson's prescription. The doctor called in at four I went there at 10 of 10 and they did not have the prescription ready. It's ridiculous They were people all over the place and they were so annoyed at the pharmacy and at the pharmacist it was horrible. I recommend them to find some more help, or have the pharmacist in training because this is ridiculous. The pharmacy has never ever ever been like this. I've been pick up my grandson's prescription there every since he was a infant it's embarrassing. I had to transfer it to another CVS. Something needs to be done about the slowness the unprofessionalism of the CVS on high Street in Pottstown. Thank you, a customer
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November 2022 by William Allen
Prescription was sent in at 10:00 am and we were given a 12:20 pm time to pick it up. The time was then revised to 5:00 pm. This is way to long to wait for a prescription When the store was called they were very rude and not at all helpful
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November 2022 by T Bone
The prices are high.
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September 2022 by Michael R.
Wow has this place deteriorated in service. In the last 20 years. Do patronize if you can avoid it. I made a flu shot appointment online for 2:30 pm. I went to store. At 2:31 pm the counter person acknowledged I was there. She told me to wait, and she said " you are next in line. The person ahead of me was done at 2:45 pm. At 3pm. He called another for the shot besides me. I went to desk and complained. At 3:15pm another person went ahead of me. I was livid. At 3:30 Still another went before me. Seething with internal rage I left and started this lengthy review. AVOID THIS PLACE is my recommendation. I was a loyal patron here for 20 years. I have watched this place go to he'll in the last 5 years.
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September 2022 by Ej C.
No longer convenient, not 24 hours pharmacy. Pharmacy hours differ from the retail store. Seems staff short handed all the time. Drive through closed a lot. Inconvenient for handicapped people who need to use the drive through.
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January 2021 by Manny Kim
Nobody works harder than these people and they are always nice despite insanely busy store. They know their stuff too
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November 2019 by Kaia Williams
Their prices can be a bit high, but their photos and pharmacy are fast
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July 2018 by Diane Makarevitz
A very nice CVS.
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December 2017 by Joseph Manini
I always find what I need here at CVS. The staff is very helpful to boot.