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February 2024 by Angel Brechbill
Updated to 3. Things have improved recently. Not sure if it is new mgmt, or staffing changes.If I could give them a zero I would. They take days to fill prescriptions they have in stock and weeks for ones that they have to order. Beyond frustrated.
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January 2024 by Bruce
Very helpful and knowledgeable employee provided service
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December 2023 by Silas Molyneux
Very disappointed in the management for not informing the pharmacy staff about the CDC's Bridge to Access Program (provides free COVID-19 vaccines to adults without health insurance and adults whose insurance does not cover all COVID-19 vaccines costs). One of the pharmacy techs was able to ask someone who I assume was a manager about it and she knew about it. Clearly management knows about this program but hasn't told their own pharmacy techs or even the pharmacist.The only reason I'm giving 2 stars instead of 1 is because the pharmacy staff was actually nice and patient with my questions. I thank them. I hope management keeps them informed in the future because I don't want any more people dying from COVID due to lack of money. We've already lost at least 1.5 million lives due to government inadequacy. We don't need to lose any more.
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November 2023 by Rhonda M.
This pharmacy is awful. I've met one good pharmacist recently, who also admitted how good the pharmacy used to be. I left this pharmacy over a year ago because I couldn't take the incompetent treatment anymore. Unfortunately, my husband stayed and now he also knows to leave. He just had surgery this past Tuesday and he was in so much pain. The jerk that works there said they couldn't get his pain medication to him for 2 hours!!! I couldn't believe what I was hearing. I told him he just had hernia surgery and he was white in the face, holding his stomach. He refused to help and said there are people before him and basically too bad for you. He could have escalated his prescription to the pharmacist, but no!! No apologies!!! Nothing!! I used to work at a pharmacy and this is unacceptable!! Why I didn't ask for a pharmacist, I don't know!! I was worried about my husband. The story gets worse, but I just hope this store goes out of business.
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September 2023 by Sarah Oxenreider
This place is the worst! Your Dr sends a prescription in and they don't tell you it's out of stock.. but before that on the app it says it's processing.... go in and ask how long this new prescription will be they say they don't even have it. That would be nice to know before hand. Everyone in the pharmacy dept is rude. I'm switching pharmacies
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September 2023 by R R
Hate hate hate this pharmacy always understaff. Never have Rx ready. They don’t have time to be human and treat the customer with respect I could not imagine having to work at this location. Customer are always left waiting for medication. My Rx was called in at 3pm it is now 7:18 they did not have time to fill my Rx. I called on my way from center city philly I drove 1.5 hours and was still on hold as I walked in the door. Now because I’m here the can have it done in 30 minutes. I can’t even deal with this location anymore. It’s not that this happens occasionally which is why I was trying to call them as this medication is needed immediately. Does not matter what time of day you come here. I will have my medication filled elsewhere going forward.
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September 2023 by Kate B.
Chose this pharmacy because it was in close proximity to where I work. that was a mistake. The pharmacy staff are very rude and have "lost" my prescription on three separate occasions. I had not received an update about pickup for over a week so I called the pharmacy directly only to be told my prescription was out of stock and to call back the following day. I did as instructed and was told my prescription would be filled and ready for pickup in the next hour and a half. I stopped in after work today (over eight hours after the initial phone call confirming the prescription would be ready) and the rude young woman at the counter took my info and said "nothing in here for you". I explained that I had been told by an actual human on the phone just hours before that my prescription would be ready and she rolled her eyes and said "Don't know what to tell you" and walked away to chat with the other pharmacy staff about their plans for after work. Incredibly disappointing and I will be switching pharmacies as soon as possible.
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September 2023 by Kate B
Just waited for 15 minutes (I was the only one in line) only for the tech to ask my name and date of birth and then proceed to wander around behind the counter for another five minutes before TOSSING the bag with my prescription in it across the counter at me and walk away without a word. This isn’t the first issue I’ve had with this place (incorrect prescription claims, false info regarding the refill being completed). Definitely going to change pharmacies.
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September 2023 by Mu4dstang
This place is awful. Waited at least 20 minutes for a few prescriptions for my father. We were the only ones there. One of them was lost and took the duration to find. The guy at the counter is not professional at all. I get home and we were missing something so I had to run back because they were important diabetic pills. They tell me they didn’t include them because they weren’t covered by his insurance and it was sent back to the dr. Shouldn’t that have been told when we were there previously? A little communication? I said I’d pay the full. $38 dollars. So you didn’t include them or let us know for $38??? For something he needed? Switching pharmacies immediately. Save yourselves the hassle and believe the reviews on here. They are real.
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September 2023 by Lloyd Shoriwa
Had surgery and needed my pain meds. Went they told me to come back an hour later. Went back the pharmacist was very rude when i asked if he could fill my prescription. He said you’ll receive a text when i decide to order. HE KNOWS HE HAS THE POWER to do that without regard of those who need the meds.R U N FURTHEST FROM THIS LOCATION
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August 2023 by Missy
The male employee in the pharmacy is always so miserable. He should find a new job or get retrained on customer service and talking with other human beings.
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July 2023 by Bradley G
Well... after several days and multiple visits/calls... we were finally able to pick up my wife's prescription. We agreed that despite the poor general experience that Gabriella deserves a thumbs up!
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July 2023 by Yvette Rivera (Ibo)
Worst CVS Pharmacy ever. Called yesterday for refill told me will be ready for pickup in 30 minutes. Prescription not ready. Go next day not ready!.. I call the pharmacy, pharmasist not friendly. Very abrupt on , phone. So now after a day of not having my meds, returning today with no meds..I have to wait another 30 minutes for pickup with a roaring Migraine and vomiting!
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May 2023 by Joe S.
The worst of the worst, rude inconsiderate and condescending. They don't answer the phone fail to communicate when there is an issue with prescription. Neville the on duty pharmacist has 0 professionalism. Definitely going elsewhere Wish I could give 0 stars
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May 2023 by Bonnie O'Neill
I was waiting on a prescription which was supposed to be filled on a certain date. It took them five days to get it filled. They also told me the prescription was out stock, which was a lie. I was supposed to get my insulin with my other prescriptions that I picked up. They are making me come back there for that. I have to take a cab to pick up my prescriptions. Ever since they hired this new pharmacist and a pharmacy tech. Things have gone down hill. The regular staff that worked there was courteous and very kind. I don't know what happened to the regular staff. That CVS pharmacy has not been been able to fill the medications properly and on time. They need to get it together