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December 2022 by Paula Jaffe
Love that they carry excellent sports bras for large breasted women! They also had an awesome sale going on the last time I visited the store.
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October 2022 by ruth saniel
Good deals
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September 2020 by Jim Skymba
Great Service
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September 2020 by Amber Doran
So many kinds of clothing
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June 2019 by Steven Salzman
Friendly staff and good deals. Got 2 packs of tees for the price of one. Can't beat that
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May 2019 by Buzz W.
This review is for the store, not the company. I've been buying the same item at Hanes for 15 years. Bought a package of them at this location, got them home and opened them up-- very much changed. So I went back and talked to the manager. She was completely unsympathetic and did nothing except parrot a policy of no returns on anything opened. Every time I tried to explain that the product packaging was misleading so I couldn't possibly know the product was not what I expected until after I opened it, she kept repeating this like a drone. I pointed out all the taped-up and obviously returned packages sitting on her shelves as evidence that this "policy" was selectively enforced, and also that I and my family had been steady, loyal customers for 15 years-- didn't care, she wanted me out of the store and basically told me that. When I remarked that this was an awful customer experience she snapped "take it up with our customer service department on-line." So I took her up on that. But first, I took a photo of all the Hanes products I'd bought over the years (like 40 items) and then contacted customer service and sent the photos along with my complaint, to show how much of a customer we'd been in the past. Big difference-- they immediately got why I wasn't happy with the purchase, profusely apologized, and offered to send me a refund check for the full amount with no return necessary! It was night and day. I got the check in a little over a week. While I had them on the phone I also told them what I thought of their local manager's people skills since she is aggressively undoing all Hanes' carefully-built brand equity. So four star experience with the Hanes brand and customer support line, unfortunately pulled down by a one star rating for the Pottstown store and manager. Next trip out there I'll stop by and see if they deserve more than that.
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May 2019 by Luis Mock
Regular offers
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April 2019 by Kim Proitte
Has everything you need in undergarments as well as sweats. Great prices. Always sales & coupons at the customer service area in the food court
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April 2019 by Tony
Nice when you catch a good sale
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April 2019 by Antoinette Fasano
Good prices. Friendly staff.
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April 2019 by Deborah Kimbel
Nice store
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April 2019 by Lisa Burton
Staff was helpful