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October 2024 by Christi Erbe
I have had excellent experiences with Lenny's Auto as far as AAA dispatching. I always seem to get Lenny's dispatched to me when I call AAA for roadside assistance. Based off my experiences, I am never disappointed when I see the auto truck is from them!! On that note, I have also had to use them quite often between 2023-2024. They always arrive fairly quickly which is a true blessing. I have always had the absolute most nicest and friendliest technicians help me! Most recently Ben!! My family member used them a day before me and that was an excellent experience as well. I have never had any auto work performed by them but as far as AAA dispatching I have had super great experience!!
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October 2024 by David March - eBike Revolution Store
A great place!
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October 2024 by Christopher Yocum
Lenny's was fantastic when my truck broke down. The driver, Rich, was quick to arrive and very friendly. I hope I don't need to use them again, but if I do, they'll be the first shop I call.
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September 2024 by Tammy Perry
I've had 3 negative experiences with this garage. Twice for a car with a battery issue. I have AAA who dispatched this garage to help me. Both times the battery needed to be replaced and despite me telling AAA what make and model car I have, Lenny's arrived without the correct battery for my car. They said they did not have it in stock on the truck because it was a special battery (2011 Chrysler 300C). The second time this happened, they complained about having to go get the battery from somewhere else and come back the NEXT DAY because it's past the time they close now . I let those incidents go without complaint because ultimately, the batteries were replaced.
Fast forward to today. My daughter's car (different car) wouldn't start. Called AAA and they sent Lenny's. I explained to the tow truck person that my husband hooked up his battery jump starter and it did not seem to be battery related. I asked them to tow it to an auto body shop (not theirs). I mentioned the car is a VW, front-wheel drive and asked how he was going to get it in neutral. The guy insisted he knew how and mentioned he had to hook up his battery jump pack to do that. He then proceeds to hook up the battery pack to the WRONG terminals and it sparks!! I remind him this is a VW and the battery terminals are different. He said oh yeah, I'm used to the other batteries. So now I don't know if he has done further damage to my car by hooking it up wrong!!
He gets in the car and starts fooling around with a bunch of things and decides nothing he is doing is putting the car in neutral, so he hops out and calls his shop. Meanwhile, I am GOOGLING how to put this car in neutral. Guy comes back and tells me the same thing I just told him I saw on a google video. Finally gets it in neutral and realizes the steering wheel won't unlock, so he can't steer the car on to the truck bed. He said the only option was he could back up the tow truck to the car, but would have to go on my grass a good bit to do that. I was concerned about the heavy truck messing up my property. He said he could call the shop and have them send over some dolly thing to load the car instead. I said yes, please do that. So the guy calls the shop and tells them to send over the dolly and then leaves.
Next thing I know he's backing into the driveway again and he calls me to tell me he's been advised by the shop to stay there and they are sending the battery person from the shop over. At this point, I am livid. I told the guy to leave and to tell the shop not to send ANYONE over from there. I called AAA and lodged a complaint and now I'm writing this review, which I never do.
The level of incompetency from this shop is deplorable. If I could give zero stars, I would. I will never use Lenny's again and will be sure to contact a AAA representative directly to ensure they never send someone from Lenny's. I am also lodging a complaint with AAA and I provided this same feedback to Tracy, the shop manager. My experience with this shop has been horrible.
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September 2024 by Jennifer Stewart
I had an amazing towing experience from start to finish. The entire process was smooth and stress-free, thanks to the incredible Carrie. She was incredibly helpful, professional, and efficient. From the initial call to the final drop-off, Carrie went above and beyond to ensure I was taken care of. I highly recommend this towing service for their exceptional customer service and reliable service. You are awesome Carrie!!!
Jennifer S.
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August 2024 by Jeffrey Bartelt
I live about 1 1/2 hours away in NJ and was down the road from Lenny’s doing some electrical work for a friend . On the trip I lost my brakes and knew I wouldn’t make. It home in one piece . The staff at Lenny’s had me back on the road from first call to paying my bill within 3 hours and I got home safely thanks to them ! 5 star service like this is rare but awfully appreciated. ! Thank you , Jeff
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August 2024 by Kelly Rohrbaugh
Visiting family from 2 hours away and all electrical lights came on dashboard. I had 2 youngsters with me but I was close to Lennys and managed to drive there. They diagnosed issue, found an alternator and made the repair. Even better this happened at 4 pm and car ready before 6 pm. Thank you for your quick service so I could make it home that night safely.
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August 2024 by Deonsae Dorsey
Lenny’s rowing was so helpful for me in my time of need. I was stuck at a wawa all night and was recommended to them. The first second they opened up I call and let them know the problem and they immediately got a guy on the way for me. I am so grateful for this great group a people.
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August 2024 by Jack P
Strongly recommend you avoid using Lenny's, they're extremely high priced. My 16 year old took his car (which he's making payments on) to Lenny's on the recommendation of a neighbor for it's first PA inspection. During inspection they found one side marker light bulb that needed to be replaced and ended up charging him a total of $159 for the inspection and installing the $1.83 light bulb. I showed my son that it literally takes less than 5 minutes to change that bulb but they charged $40 for labor. Shame on Lenny's for price gouging like that. Hopefully he at least learned a good life lesson.
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July 2024 by Jennifer Rizzo
I called AAA for a tow and it was assigned to Lenny’s Auto - Mike was fantastic. He was very friendly and cheerful and he clearly is very experienced and knowledgeable. There were issues getting my car on and off the tow bed due to it missing a tire and the brakes not cooperating in order for him to be able to push the car off the bed but he was able to get the car off safely with a lot of adjustments.
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July 2024 by Kas
My truck needed a tow as the vehicle was inoperable so I called aaa and they contracted this company to drive over to me
The driver mike was professional and came fast within 20 min which was unbelievable. Aside from that he got right to work and put the truck on the flat bed. Right after that he took it to my desired repair shop and safely dropped it off.
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June 2024 by Rick Kriebel
Timely, courteous, and thorough roadside service. Russell Miller was fantastic!
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June 2024 by Kimberly Smith
AAA sent them out to me and the service was quick and friendly!
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May 2024 by Judy Wetzel
Blew a tire & Russell came to my rescue quickly & easily! Thanks so much!
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March 2024 by Amanda Spry
My boyfriend had his truck done today and when I seen the bill I was ashame how people can justify themselves. I will never recommend anyone to this place but also will discuss with anyone that will listen how they charge just as much as a dealership or even more . My bf said because he owns a bunch of bars that don’t make as much has to fluctuate his earners just isn’t fair. This is what he had done and how much . Add all up in photo !!
