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July 2024 by Lydia Frey
They were very rude on the phone and would not help me. A manager said that even though there was other associates with her, she was not allowed to leave her spot and go check on an item for me.
Then she told me that would just have to wait.
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July 2024 by David Himeback
I find Lowe's has better price, for...Thinks.... AN the staff are good to help you.. For the one pes of plumbing part all was good
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July 2024 by Walter Wink
Basically all self service, find your own stuff, don't ask anyone. Check yourself out. It's was about what you'd expect these days, nothing exceptional, nothing awful.
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July 2024 by william ostrowski
All self checkout
no bags at all I was told and I have a bunch of small items in my cart. Go somewhere else prices are not getting any cheaper and they want you to stand there and scan everything. nope by Lowe’s I’m going elsewhere
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June 2024 by Stephen Outterbridge
I always go to Lowes
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June 2024 by Dennis Stingel
I’ll never shop here again, it took 45 minutes to find 4 things. The employees in building supplies were helpful, two other employees were useless, one walked away when I asked for help finding an item.
They should be embarrassed.
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June 2024 by Karen Golden
Will not shop garden center ever again
Not one cart in sight
Really bad for a garden center
Do they really expect someone to carry multiple items to check out
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June 2024 by Kaidon Terpoilli
I ordered a specifically curbside pickup air conditioner and they put it in the in store pickup. Then instead of loading it into my truck like they promised, they just handed it off to us. 0 stars if I could.
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May 2024 by Emily
Bruh..water your plants
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May 2024 by William Rose
A great place to get what you need for projects!
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May 2024 by anjelika spimelika
The associate in the paint department found the right paint for my needs
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May 2024 by Sarah
Almost always doesn't have the item in stock that's needed yet the store is huge. It's incredibly poor at stocking usefully. They have trendy items that are overpriced and not durable and quickly out of fashion. The aisles are very dark because they over- stuff the shelves to the ceiling. It's claustrophobic in there and seems like a pile is going to fall down on somebody. The special orders do not arrive on time. It's very windy most of the year because they built it in a valley. They place obstacles and privileged parking spaces preventing people from parking close to load their cars in bad weather. It's a disappointing shopping experience most of the time. They won't have an item delivered from a nearby store. They actually tell you to go home and order on the internet because they refuse to assist customers if an item is out of stock here while in stock at a neighboring store. They say go home or go drive somewhere else yourself.
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April 2024 by Tracey T
Very nice staff
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April 2024 by Thomas Jeffery
ordered a $3,000 lawnmower online, the order was placed to a store in another state that had a damaged one outside in the yard for a year. When they called and said they couldnt get it to start and I will have to get a gift card mailed to me then I can reorder at a now higher price or I can drive to another state to get the refund store credit gift card. it could not be just replacement ordered, This is the ONLY way it could be handled. Lowes sucks
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April 2024 by Charles Rowdon
Buying a refrigerator from Lowes online through the Pottstown Store #1886 was one the the worst experiences I have ever had shopping. I Ordered the appliance on February 6th along with the hook up equipment and a secondary icemaker for the bottom drawer.
The first fridge arrived Feburary17th on the instillation date we had agreed upon but it was damaged; It looked like it had been hit by a sledge hammer. I had to refuse delivery and reschedule another instillation. Secondary delivery arrived a few days later without the additional parts including the optional ice maker.
After 9 days of trying to find the original ice maker and hours on hold with the store another ice maker was finally ordered from GE. When it arrived in early March, it was the wrong ice maker for the Fridge and had to be returned.
Upon calling the store one of the manager, Bryon, told me they could not complete my order and I would need to order it directly from GE. Another manager assured me they would be able to send someone out to install the icemaker when it arrived. 5 days later, the ice maker arrived and I scheduled someone to come and install it. However, upon arriving, the tech they sent said it was not a standard instillation and he was "unqualified" to install this part. Subsequently, I needed to contact the store to have someone else come out to install.
After contacting the store, I was told that GE would need to send out a specialist to install the ice maker because it was not something they normally handled. I was then told GE had been contacted and would call me within 24 hours to schedule instillation. Fast forward 6 days and still no call from GE.
I contacted the store again trying to see what the situation was. After 30 minutes on hold, unable to get in contact with anyone, customer service or management, I decided to contact GE directly.
Upon speaking to them, they had no record of correspondence with Lowes but offered to help with the situation. However, when they spoke with their installation team, becuase it was not a repair with an existing unit but a new install they do not handle those requests. I was then given a number to a local company who may be able to help.
So, after hours of conversations, being placed on hold, assured I could be helped, and promised this could be resolved I am stuck with a $150 ice maker I will now either need to pay someone else to install or just YouTube it on my own. Today is now April 3rd and. long story short, this was a terrible experience and I would recommend buying appliances from anyone else before I recommended Lowes. Terribly handled situation and a shocking display of incompetency on the part of a corporation.
