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April 2024 by Charles R.
Buying a refrigerator from Lowes online through the Pottstown Store #1886 was one the the worst experiences I have ever had shopping. I Ordered the appliance on February 6th along with the hook up equipment and a secondary icemaker for the bottom drawer. The first fridge arrived Feburary17th on the instillation date we had agreed upon but it was damaged; It looked like it had been hit by a sledge hammer. I had to refuse delivery and reschedule another instillation. Secondary delivery arrived a few days later without the additional parts including the optional ice maker. After 9 days of trying to find the original ice maker and hours on hold with the store another ice maker was finally ordered from GE. When it arrived in early March, it was the wrong ice maker for the Fridge and had to be returned. Upon calling the store one of the manager, Bryon, told me they could not complete my order and I would need to order it directly from GE. Another manager assured me they would be able to send someone out to install the icemaker when it arrived. 5 days later, the ice maker arrived and I scheduled someone to come and install it. However, upon arriving, the tech they sent said it was not a standard instillation and he was "unqualified" to install this part. Subsequently, I needed to contact the store to have someone else come out to install. After contacting the store, I was told that GE would need to send out a specialist to install the ice maker because it was not something they normally handled. I was then told GE had been contacted and would call me within 24 hours to schedule instillation. Fast forward 6 days and still no call from GE. I contacted the store again trying to see what the situation was. After 30 minutes on hold, unable to get in contact with anyone, customer service or management, I decided to contact GE directly. Upon speaking to them, they had no record of correspondence with Lowes but offered to help with the situation. However when they spoke with their installation team, because it was not a repair with an existing unit but a new install, they do not handle those requests. I was then given a number to a local company who may be able to help. So, after hours of conversations, being placed on hold, assured I could be helped, and promised this could be resolved I am stuck with a $150 ice maker I will now either need to pay someone else to install or just YouTube it on my own. Today is now April 3rd and. long story short, this was a terrible experience and I would recommend buying appliances from anyone else before I recommended Lowes. Terribly handled situation and a shocking display of incompetency on the part of a corporation.
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February 2024 by Neil W
Lame Christmas decoration selection
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February 2024 by Spool Performance
Stafford super friendly.
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February 2024 by T Kane
Has tools
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February 2024 by Wendy Hennessey
Awesome ?
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February 2024 by Cassandra Roney
Walked around the store, very tough to find amu associates, finally found one to ask for the location of the item I was looking for......he didnt know.....walked down several isles still no luck.....pushed one of the page I NEED HELP buttons......it paged 8 times over the pa system.....in the meantime I saw 4 associates walk by the isle.....not a single one responded to the page......needless to say I put down the 3 items I had in hand and walked out.......Harbor Freight helped me the second I walked in the door.....took me to the items I desired and I checked out in less than 5 minutes. Wow. Get better! You should be ashamed to treat customers this way. Your website didn't even show the location of the item in store either but said 2 in stock. Useless to say the least!
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February 2024 by Toni Sterling
Nice home improvement store. Always has things in stock. Garden center is nice.
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February 2024 by eric bilharz
I'm a contractor and been to every Lowe's around. This is the worst. This location always price gouging. More expensive then the Lowe's up the street.21$ for a piece of OSB 12$ at a different LOWES. PLUS they don't have anything you ever need. One positive they always have carts inside.
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January 2024 by Barb Quay
My work
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January 2024 by Terri Gravinese
Staff wAs very helpful
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December 2023 by Emily Boyle
This Lowe’s was very organized and easy to navigate. The employees were very helpful and knowledgeable.I’ve gotten drywall and supplies for remodeling an attic, they had everything I needed and great prices.I bought paint and painting supplies from them and the prices were fair and quality was good!I shoppe store custom blinds here and they cut them to the size I needed for free. The quality was great and I was so happy with the prices.I’ve gotten many outdoor and indoor plants and supplies from them and have always been happy. The garden center was up-kept and clean. There were many clearance items and in general they had great prices for pots, soil, and plants. The plant selection is massive and everything was very healthy. I was really impressed with this location and will shop again.Overall, this is a great location and I’m very impressed with the options, service, and prices.
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December 2023 by Patti Cook
The assistant manager Allison helped me with a problem I had with two bathroom vanities I ordered.I appreciate that she listened to what had happened and understood why I was upset. She was very helpful and professional.
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December 2023 by Vicente Lopez
Long time costumer, gone over 6 sheets of plywood. After installing 1/2” exposure rated #1 plywood, all but 1 sheet delaminated and bubbled after the first rain. Manager indicated that the product warranty is void if it gets wet. EXPOSURE RATED 1! As only a homeowner, idk how builders can throw cubes of plywood up and get it all wrapped before the first rain! Impossible feat and the manager knows that.Buyer beware.
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December 2023 by Barb Walker
Went there with my Son and Grandson. He was looking for more Christmas lights to add to his Property. That way the lights would move to the Christmas music. That was in Philadelphia Pa.Loved going there they had a lot of lights.
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December 2023 by Jessica Zavalick
Came here to get something for my husband for Christmas! I looked online to see if they had the item, and they did, and they even listed the isle it was in, which made it super easy to stop by and get! The place was great, all decked up for Christmas, clean and easy to find items, which is important, for someone like me, who doesn't really shop at stores like this!
