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“Fiorella was absolutely amazing! She provided us with quick service, high quality customer service, kindness, continued helping us until we were completely satisfied. The police came in during our visit due to an unsatisfied customer (he had to wait and wasn't happy even though she politely told him that he needed to wait his turn because all the associates were busy with other clients) when she finally did go over to help him he tried making her wait and she walked away to avoid conflict, he angrily left the store and called the police. She handled it with such professionalism and then continued to assist us as if nothing happened.”
“Lawrence took care of us. Worked as quickly as he could so we weren’t waiting long with our infant and found the best deals for our family. He was friendly and personable and cared to get us what we needed.”
“I took my mom in to upgrade her plan; Lisa was very kind and easy to work with and she didn't try to have us sign-up for anything that wouldn't be a good fit. We were in and out within 30 minutes as well - couldn't ask for better service.”
“Repair was done quickly once they received the battery.
My only complaint is that I was told the battery would be in, in a week. It took 3. Whether it was supply chain issues, tariff issues, or work around the end of the year holidays, they had to know it would be longer than a week. Don’t overpromise when you must know that it would not be just a week.”
“The guy that I had sell me (on 4th of July) the phone was great. It was a no brainer to go with the next up plan with AT&T. He was very knowledgeable and definitely made it easy to make a decision”
“Jash has been incredibly helpful every time I come into this branch; always super friendly and going above and beyond to ensure our satisfaction. William and Lindsey are great too. This is a great branch, and I’m glad it’s my local one, it’s a large part reason I stay with Verizon.”
“Jordan is exceptional. We were the first customers in the store and he zeroed in on what we needed and helped us buy a new phone for my husband. While he was taking care of us several other customers came in and he greeted everyone individually ,professionally and immediately determined their needs.”
“Had some issues with an iphone replacement that ASURION wasn't able to help with, Mike not only answered the phone all of the times I called but encouraged me to come in and within 10-15 mins, he had my iphone set up and working - awesome service - thanks Mike!”
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“3 Services were added to my bill without transparency nor my approval. I visited the store again after having removed the services from my account online The visit was to confirm that indeed the services were removed and to discuss this deceptive business practice. The staff there at the time listened attentively, reviewed my account and assured me that this is not their normal business practice and that the additional services were removed from my account. Picked up my new phone today with no problems. Thanks Chandler and Evan”