-
November 2023 by Patrick OHara (Dr. O.)
Picked Right at Home after vetting and interviewing three agencies. Caregiver they provided has fit my wife's needs perfectly, and has been personable and cooperative in working with me. The office staff has been very helpful in modifying caregiver hours and facilitating insurance claims. Would recommend.
-
September 2023 by Sherry Dupee
They are very caring. Had wonderful experience with them and my mother. They were very aware of what her needs and wants were. Would recommend them highly.
-
September 2022 by Cailin Campbell
This is a wonderful company with wonderful staff! I've been with this company for almost 5 years and they have become like my family. I love how caring they are towards their staff and towards their clients. They are simply amazing and have shown nothing but warmth, kindness, and professionalism towards everyone they interact with, and they truly do go above & beyond for everyone and everything!! I could not have asked for a better company to work for!! I am so proud to be a RAH employee!!
-
March 2022 by Helen McGroarty
We are very happy with our caregiver Loni. She is very thoughtful and caring. My mom just loves her and looks forward to her coming. Mom was reluctant at first to have someone come into her house to help with care for her; however, Loni immediately made her feel comfortable. Loni has built a trusting and caring relationship with my mom. Loni is very good to mom and takes excellent care of her. She is always on time and is very focused on caring for mom. Whatever my mom needs, Loni does it with a smile. We never worry about mom when she is in Loni’s care.
-
January 2022 by Mary Wallace
Right at Home is a great Caregiving service. I would recommend them to everyone in need. All the aids have been very caring, attentive and reliable.
-
December 2021 by Jean Pierce
I have worked for this company for 5 yrs. I have loved the clients I have worked with. Between clients, other caregiver and the office staff I have learned so much, that has made me a better caregiver.
-
December 2021 by Amanda DeLong
Everyone from the aids to the office staff has been amazing since day one. I’ve dealt with other agencies and this one truly tops them all. Thank you Right At Home.
-
May 2021 by Chris S
We have had this agency for almost a year at this point. It took a couple of caregivers in the beginning until we found a really good fit, but they were great with helping that transition occur on the office side. It's really important to find a caregiver that works well with the patient, but also sometimes more importantly with the family member that will be the most involved. In our case that is my dad, and Kathy has been amazing in her care for both my mom and dad. It is a wonderful thing to know that your loved ones are in their home and being cared for by someone you trust. We have that with Kathy. And if you do need to call the office, all of them are great. Cindy has become my go-to for schedule changes and just blowing off some steam about the stress of 'parenting your parents'! All of them 'get it', they understand you're under stress, and they do their best to get it all covered for you. There a number of agencies in the MontCo area and some are better than others. This is one of the better ones by far. It's a huge financial investment so you might as well get what you're paying for, and that's quality caregivers.
-
May 2021 by C S
We have had this agency for almost a year at this point. It took a couple of caregivers in the beginning until we found a really good fit, but they were great with helping that transition occur on the office side. It's really important to find a caregiver that works well with the patient, but also sometimes more importantly with the family member that will be the most involved. In our case that is my dad, and Kathy has been amazing in her care for both my mom and dad. It is a wonderful thing to know that your loved ones are in their home and being cared for by someone you trust. We have that with Kathy. And if you do need to call the office, all of them are great. Cindy has become my go-to for schedule changes and just blowing off some steam about the stress of 'parenting your parents'! All of them 'get it', they understand you're under stress, and they do their best to get it all covered for you. There a number of agencies in the MontCo area and some are better than others. This is one of the better ones by far. It's a huge financial investment so you might as well get what you're paying for, and that's quality caregivers.
-
February 2021 by Mark Snyder
unprofessional. no show appts. aides with Marijuana in my home. aides dont know how to make a bed or give a sponge bath.
-
July 2020 by Reza Haq
I am writing this review to share my experience with this agency and just to make sure my review is objective I am writing it after waiting for a few days after before deciding to fire the agency.In short, I beg you to please stay as far away as possible from Right At Home, Pottstown, especially if you value the care and compassion given to whomsoever you want get the services for. I am not the one who writes negative reviews but after going through the nightmare of retaining them and the extremely terrible experience I am forced to inform everyone this agency is far from the positive reviews and has no sense of compassion or empathy for the people they cater to. We were in dire need to get to provide 24/7 non-medical geriatric care for our 80 years ole mother who suffers from dementia and is a fall risk (she has fallen many times and broken various bones) so we retained Right at home, Pottstown after finding their listing online reading the online reviews. The services were to be performed at our home. As I said our experience was very traumatic and we ended up firing them after 4 months. Starting week 3 they had the no show aides and I documented 5 no-shows in the first 2 months. The back and front office, which is the root of all the issues, has no compassion for the seniors would not inform that the aids will not be there for the 8-hour shift till after the shift start time. Many aides had no compassion or care for the elderly. They treated our mother like garbage, left her wonder around the house unattended and she was left in her spoiled depends for all nights until we asked them to change her, even then they would frown to do their job. On 2 separate occasions, the aids were sleeping on the job while our confused mother got out of bed and was roaming unattended. When we woke the aids up they were upset and said that no one can do anything about it. The icing on the cake was when that our mother under the care of one of their aids, fell and bashed her head and ended up with 5 stitches because the aide left her unattended. She already had dementia and it started to worsen and she ended up in the ER 3 times within one month of the incident. The 3rd. time they determined that she had bleeding and had a brain hemorrhage. She went through 2 craniometry surgeries and came home after 1.5 weeks under the assurance from Right at Home that she will be supervised 24/7. Well, in 2 weeks we have had 4 more 8-hour shift no shows and the back-office says they cannot do anything about it and we need to deal with it. Alas we fired them after giving the office countless chances to fix the scheduling and teaching their aides compassion and care. We went through at least 12 different aides over the period of 4 months and there is only 1 who I can say is the cream of the crop. I would grade the entire organization an “F” from their back office schedulers and coordinators to their caregivers.Please stay away from Right at Home, Pottstown.
-
May 2020 by Just Yvet
I am a Care Manager that follows clients in the surrounding counties. I often use the services of different home care agencies. The past few years I have used Right at Home - Pottstown for a few of my clients and have had great experience with the caregivers that provide care to my clients especially Jennifer D. and Regina S. They honestly look out for my clients' best interest. I have used other home care agencies in the past which I have found caregivers stealing time or money / personal belongings from my clients. Thankfully, my mind is at ease when it comes to the services provided by RAH - Pottstown. I would highly recommend their services if you are looking for a home care agency for your loved one.
-
May 2020 by Jim Sinz
I am pleased to be writing a reveiw of Jean Pierce who did a night time visit with my husband in very advanced stages of brain cancer. He is bedridden now & not talking clearly but Jean made me feel like he was normal. She is very knowledgeable about making the patient feel comfortable in the bed & gave me many tips to help him. She is also so upbeat that she really cheers me up in this tough time. Jeanie Sinz
-
April 2020 by Michael Corrigan
Right at Home has been taking care of my 80 year old father for months. He is wheelchair-bound and has MS. His aides have been compassionate, caring, and hard working. It gave the rest of the family great relief knowing he was in such good hands. Kate and the office staff are extremely responsive to any needs of my dad and the whole family. Hopefully RAH is still available when I’m 80!
-
March 2020 by Jennifer Robin
Absolutely loved being there. Staff was caring and attended to the needs of caregivers and clients. very flexible with schedules. if there is ever a problem you don't have to worry about being afraid to talk to anyone. Overall great experience and would definitely recommend Right At Home in Pottstown!
