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February 2024 by Jessica Dougherty
Horrible customer service. I called in to refill a prescription, at the time I was told it would be ready in two days. I go to pick up the prescription and the pharmacist very rudely tells me I was given incorrect information and he wouldn't be able to fill my prescription until after the weekend. Nothing was done on their part to remedy the situation what so ever. I will avoid using this pharmacy moving forward.
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January 2024 by Elizabeth Deck
The pharmacy department is over run with foreigners who speak broken English in a dialect that is difficult to understand. The techs are not able to give accurate answers on medications that are out of stock either.
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October 2023 by Birtukan Tessema
This pharmacy sucks. Never using rite aid as my pharmacy that’s for sure. I have been here now four times. There is different types of answers they gave me for all the times I went. Finally they didn’t even prepare my prescription they scrambled to get it filled while I was there to pick it up. Most of the staff in pharmacy are rude and pompous. Very disappointed.
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February 2023 by Kara Mann
The male pharmacist with an accent is WONDERFUL! Give him all of the praise
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November 2022 by nichet93
My sick, toddlers pediatrician called a medication into a pharmacy that did not have it in stock. I called this location to see if they had it, which they did. I asked if they could transfer it to their store, that’s when they gave me lame excuses saying the other pharmacy doesn’t answer the phone(they didn’t even know which pharmacy my sons medication was called into) then said I needed to call the dr to have them send a new prescription to their store (which I did not need to do). It was obvious the person I spoke with was making up excuses the whole time. Its pretty pathetic how they chose to handle this situation, but reminds me why I stopped using riteaid for my family’s medications!
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November 2022 by Theresa Nicholson
When using the pharmacy, call to check on the status of your prescriptions that your doctor sent in. Don’t assume that the pharmacy will fill them when they receive them…they may or may not.If you have an appointment for a vaccination, make sure you’re not on a tight schedule. Even if there are no customers at the pharmacy, be prepared to wait 30-45 minutes beyond your scheduled time for your appointment to begin.
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October 2022 by Li Hensley
Do not use this pharmacy if you have any kind of controlled substance prescriptions or mental health medication. The pharmacist is extremely rude and biased, and has on several occasions refused to fill prescriptions for arbitrary and inconsistent reasons. He also questions us on why we need our prescribed medication. Complained multiple times with no change in service.
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October 2022 by Meredith Pegler
Store is always stocked. Employees are helpful.
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May 2021 by Maddy Wadsworth
Such an organized, clean, well-stocked store. Love it! ?
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January 2021 by Cameron Angelilli
Amara was very helpful. Very quick and easy transaction.
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April 2020 by Susan Bolinger
Friendly, compassionate, competent Staff.
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January 2020 by Cody Gresko
I'd like to give a shout out and BIG thankyou to the young woman with blonde hair and blue eyes that manages your store. I'm sorry for not remembering her name. Long story short, Pottstown's High St Rite Aid completely screwed me over on a return, giving me an expired gift card that ended up being the wrong amount anyways. After an hour of trying to figure out what to do myself online then on the phone with someone I couldn't understand, I stopped at this location. She spent a solid 20 minutes with customer support but ended up going through the same problem as me, it was a Sunday and apparently couldn't do anything. She gave me what I needed to complete the process on my own the following day. Process went smooth when I finally talked to someone I could understand and they even credited my Bonus account more than the items value due to the trouble. EDIT: Her name was Jenn! Give Jenn a damn raise, she killed it with customer service!
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March 2018 by imran S
Friendly employees in pharmacy always help us with the smile. Thanks
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November 2017 by Jammi Hyde
Extremely slow pharmacy services
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September 2017 by Ray McGlew
One of the few Rite Aids that didn't tear down an historic building to build their store. Friendly folks and good selection at decent prices.
