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February 2023 by Google user
Excellent service. I thought my phone was trash but they got it working perfect. I really appreciate the help. The lady who fixed my phone, my hat is off to you.
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February 2023 by Denise Mitchell
Excellent service. I thought my phone was trash but they got it working perfect. I really appreciate the help. The lady who fixed my phone, my hat is off to you.
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July 2020 by Kim K.
Let me start by saying I try not to shop at Walmart. I disagree with some of their practices. That being said, I was in a pinch and stopped at my local Walmart. Right away I wished I hadn't. We are mid-COVID and like many stores, Walmart is dictating how shoppers come and go from the store. Unlike other stores, this Walmart has everyone coming and going from the same entrance, having closed the other two. This seems like poor planning when you are trying to encourage people to maintain a safe distance. There were also several shoppers walking around with no mask, even though it is currently required to be warn in PA. This is the opposite of what I am hoping to experience these days. I left without purchasing anything and will not be returning.
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February 2020 by Jim Martis
two cashiers on Sunday afternoon is proof they don't value their customers
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January 2020 by Brian O.
All shelves are empty and/or low. Also shelves can have a lot of other items mixed together that are not supposed to be there! Produce is close to be rotten, sometimes already are. All beefs and porks have more fat content on them, then meat. Check out lines are light in company staff, check out buyers!!
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December 2019 by Elisa G.
Pottstown Walmart is nothing but dictatorship. 3 hours & the woman argued with me & denied it was 3 hours. I'm older disabled woman & I was trying to get a virgin mobile card for my friend to get their essurence phone on. I was getting medical calls coming in so I had to hang up. I was appalled at the length of time & the woman denying that. This store has given me a hard time in the past when I purchased 2 major appliances with insurance. They refused to look at new shampooer even though I said I would pay for it. My friend fixed it very easily. Walmart is the nastiest place. They have no place outside for elderly or disabled to be protected from weather when waiting for the bus.
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November 2019 by D N.
I've spent probably thousands at this store, BUT NO MORE. Just went and terrible what I saw and what happened. First, as I'm there getting my usual, about a third of the shelves are completely empty, so I now have to go to another store. Then I hit the isle where the cleaning supplies are and what did I see that no employee was taking care of? A small pile of p**** Either someone dropped or someone had a animal inside which is not unusual. This set me off even more. Then checking out, there were NO cashiers on duty, only the one 12 items or less. I had more than that and she said I have to use the "self checkout" as others were behind me with only a few items. Well, I don't want to use the self checkout but was forced to do so anyhow. Then, exiting, the lady at the front door stopped me and checked ALL my bags, HOWEVER she didn't check anyone else! DISCRIMINATION right off the top, I was targeted. I am Caucasian but she let others go past me, discriminatory. SHOP Target right down the street from now on. I did start going there the past few weeks but they simply don't carry several items that I need so I thought just get everything at this Walmart. But from now on I'll order from Amazon those items and then shop TARGET for the rest. ALSO, this place needs new baskets!!! They are falling apart and they don't even invest in keeping their store decent, looking nice, etc....
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October 2019 by Richard D.
If it were possible to give a business zero stars then the Wal-Mart on Shoemaker would earn it. God where do you start to explain why, let's see: 1. Customer service is a joke I cannot begin to count how many times I've watched people steal Merchandise, break stuff, eat product, walk out with product, etc. none of the staff cares, and further more if you listen to the staff they will normally be talking about it with each other. I've overheard cashiers complaining about the managers and their lack of care, their bullying to get people to take shifts, and not scheduling properly for the business to save expenses for increase in management bonus. It's a joke and the employees are clearly not happy. 2. Checkout: Oh my god, do not go here anywhere between the hours of 4-8; they will close self checkout and only have two registers open while 5-8 employees stand and watch as the lines wrap the store. I'm not kidding; on 10-20-19 at 7:43 the lines got so bad it wrapped to the deli so they opened one extra register bringing it to three open total. And the leads just watch and stare no one cares and when you say something to the employees they'll tell you yeah we know our managers don't schedule extra and make us take down self checkout. Isn't that the point of self check out to not have to schedule so many cashiers? So why close it at peak times? 3. Store Product Availability: empty shelves galore I don't think in the year I have lived in Pottstown they have ever had full shelves they are always out of stock on 40% of their product in grocery and food. 4. Cleanliness: Store is typically always in disarray and you'll find empty packages all over from people stealing because no one is working on the floor to help customers and clean I don't think I've ever seen people cleaning even at night or 1-2 am. Overall it's horrible and most people here will tell you that, had a lengthy conversation while waiting in line last night with another customer who said how he called the corporate office and they were going to get involved and never did. Don't waste your gas, drive to Boyertown.
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August 2019 by Jason T.
Employees don't want to be there and complain about working conditions. Merchandise is laying all over. A lot of kids there not to shop but to cause havoc. Language used is out of control. I am ashame to bring my daughter there. Only area that seems somewhat well ran is the supermarket.
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July 2019 by Ronn Bowman
Dirty. horrid management. and when someone like myself with a hard work ethic and professional demeanor are employed here. we take a back seat to those less qualified and lesser.
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June 2019 by Kathy R.
I have been to many Walmart's in many states. The one in Pottstown has very messy shelves. They never have enough lanes open. Their plants were looking droopy from lack of water.
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April 2019 by Melissa Sheehan Freas
I was screamed at by another customer today why i was checking out at self check out! she was calling all kinds of names and using the f-word why my daughter was standing right there. telling me to hurry up and kept touching my stuff! I yell back and told her to leave items alone and she could go somewhere else. this all happens and not a single person that works there cake over to stop her! she finally walked away somewhere else and then someone finally came over to see if I was ok! they then called managers and all these people came over. The lady was gone by then and they said they would check the video to ID. Great! I will not be going back there again to shop!
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April 2019 by Erin Pysher
You wait in a slow checkout line then they mess up and double scan an item you have to go stand in a long customer service line to get your money back.
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February 2019 by Clifton R.
Always sold out of stuff. I was in there December of 2018 these two African American young ladies were looking for a lady that they got into it with on Socia media so when they found her in the Walmart in Pottstown they beat her up in the Walmart. This Caucasian male ran up pulled out his phone and started filming. The Walmart workers did not try to stop the two ladies from fighting until I told them about it. Then I just called the police cause they would not stop. I call it the ghetto Walmart
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July 2018 by Courtney Sullivan
I'd say that the customer service at this store is dismal, except that would imply that there is any. I was in the sporting department for some time, making noise and carrying on - to the amusement of at least one other patron - and nobody came to assist. As I walked out, I made some comment about the lack of customer service to a couple of associates working in another department, but the only response I got were blank stares.