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February 2024 by Ed Sirianni
Always helpful and courteous. Supply you with everything that they can to help up on your travels??
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February 2024 by linda johns
Called the main number and they couldn't find me with my membership number. Then told me a ticket was placed. Then I was transferred to another person who was supposed to give me a time estimate. She then stated that there was no call placed and proceeded to take my information again! After doing all of this for a second time she basically gave up and transferred me to a 3rd person! This is absolutely uncalled for! I pay for this service and why is it so hard just to get someone out to unlock my damn car!? Will not be renewing
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February 2024 by Angie Knight
I would give a better review if the main service of AAA was not customer service. The Pottsville location was serving as a pop up TSA PreCheck enrollment location and my reservation time was made for 830am on TSA’s site. I drove 1.5 hours to this location and found they were not open until 930am. I decided to see if I could get a walk-in appt and found I was on the schedule for 1030am - and due to no help from the customer service “professional.” Instead of trying to help me or offer an alternative, like a walk-in, she was stuck on telling me they don’t open until 930am. Well, duh, thank you for reminding me of the obvious. Clearly there is something wrong in communication between TSA and AAA. I wouldn’t think of buying AAA services after this customer service experience!
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December 2023 by Raun DeBellis
AAA Is NOT what it used to be. They've rendered themselves impotent depending on the location of your request for help. I just had a blowout earlier today and I have a replacement and a jack, but no lugwrench. I submitted a request for flat tire aid. That was 4 hours ago, it's now nearly 1am and am still stranded. I suggested contacting a local reliable service provider just 15miles up the road I KNEW would respond rapidly, but they said they couldn't as the location was outside the office's "contracted service area" (yet they also said they were contacting possible providers 72 miles away. . .)After having enough of beingbjerked around, I called the ppl myself and they were unable to help unless I'd pay out of pocket since they cannot submit a AAA # for services rendered unless AAA is the ones who dispatch them.Soooo here I sit for another presumably 3 or 4 hours (or more)DO NOT waste your money on this failed Roadside Assist company
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December 2023 by Jean Heffner
I had to request 2 tows. The first was not necessary after the tow truck driver was kind enough to show me what I could do to get my car started, without going to the dealership. It worked for about a week when other problems arose, more serious than the first time.I had no choice but to take it back to the dealership. Both drivers were very kind, helpful and made the situation easier for me to handle.
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December 2023 by Barbara Vicic
Very helpful
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December 2023 by Christine Pleban
Great company to work for
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October 2023 by Alexander Ferencin
I popped a tire and Neil was there within 15 minutes. He was really helpful and had me back on the road in minutes.
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September 2023 by Zac Armstrong
My AAA (Schuylkill County, PA) website is unable to process my renewal online. I work nights and lately haven't had a convenient time to arrange a phone call. Not pleased with their online capabilities.
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September 2023 by Elaine Umholtz
We got discount tickets to Knobels Grove. $10 book of tickets for $8.50. You must be a member. They also have trips we were interested in.
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September 2023 by Kyle Watkins
Went there to update info and get new membership card. It was a smooth in and out
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September 2023 by J Pogera
Terrible service..took over 4 hours to get me off the interstate at 3am. In the dark
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August 2023 by Emma Pfeil
They no longer have different car insurance companies that they make comparisons with to get you the best coverage for your money. I'm not pleased at all with this aspect. Looking for another insurance company.However, their other services are good. No complaints there.
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July 2023 by Desiree Devers
Ive used AAA for both roadside emergencies and travel planning. Can not recommend AAA enough!
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March 2023 by Countryvoice
Will never stop at this location ever again to plan any trips. The lady at the front desk was extremely nice but when it came to an agent actually sitting with me to discuss vacation plans, i was told that the agent could talk to me for a few minutes but she had an appointment to go to. Mind you I was there at 9:30am when they just opened. I'll take me travels else where.
