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February 2024 by Colby Thompson
Warren told me to be there anytime, wife gets there and he yells at her that she was supposed to be there first thing in the morning and told her now your gonna wait. She there with my 6 month old and two year old. Also was told the tires and TPMs monitors we bought were cheap and he won’t program them. They are cooper tires and oem TPMs monitors so don’t know how that’s cheap. Manager is rude and argumentative. Will be calling customer service
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January 2024 by Ayden Lewis
Wish I could give a lower score. Old guy at the front desk is super ignorant! Zero customer service skills. No wonder the place is always empty. Go anywhere else
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January 2024 by Trix Middlekauff
I've been here many times, and while I always found the manager, Warren, to be a bit salty, it wasn't anything that would lose my business.Until today.Let me back up. One week ago I went on their web site and made an appointment for a State Inspection, for which I received a confirmation.I showed up today -- early - and said, in my usual polite manner, "Hi, I made an appointment online for a State Inspection at 10:30."Warren was IMMEDIATELY rude and combative. "No you didn't," he said. Still polite, I replied "Well, I have the confirmation here."Warren: Doesn't MATTER you can't DO IT online the INSPECTOR isn't even HERE and you'll be waiting an HOUR at LEAST.So my questions are:- Why does the site let you make this appointment? See the photo. AND- Where does Warren get off being so immediately rude and nasty to a customer who has literally done nothing?Reading these reviews I'm shocked that he still has a job, he's a disgusting and rude person. I can only imagine how horrible it is to work for this awful man.I went right up the road to Jack Williams Tire and Auto Care and made an appointment with the incredibly polite person there. I'll never return to Tire Choice. It's easy to see why their parking lot is always empty.Update:I called the customer service number below. It said I was number 2 in the queue. I was on hold FOREVER. Finally someone answered, I explained why I called, and she said "Give me one second." After about a minute, the line started ringing again ... and I was connected to a voice mail that was full. LOL. This company is trash, take your business elsewhere!
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January 2024 by Sarah Jones
The Manager, Warren, has contributed 100% to my bad experience at this location. He was very rude and condescending towards me as the customer over having a miscommunication with a scheduled appointment, which was also his doings. He continued to complain about him being "baby sitter" for the employees, in which he did not say nice things about to me, the customer.I returned today to have the tires installed. He wasn't very friendly again and didn't thank me once for my business. Come to find out, the tires aren't even installed correctly!!! It is a shame I spent $120 of my hard earned money to receive such bad service on my vehicle!! Now we will have to return , what will happen next ??
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January 2024 by irmarys ayala
Service was great
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December 2023 by Jym McCready
Went for an oil change, Fast, friendly service.
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December 2023 by Wais Almakaleh
Warren is an excellent manager, honest and was very helpful. I appreciate everything this place did for me. Now I can travel an hour college without worrying about breaking down
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November 2023 by Shayna Hallman
I made an appointment for a state inspection and was told the inspector was only there till 4. So I made another appointment for today and when I arrived another guy told me they don't do state inspections. Like really? Y'all could've called before I arrived and why did the other guy tell me they do it? Will not be going back. They also charge a lot of oil
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November 2023 by Matt Mabry
Purchased tires from TireRack, it recommended them as a certified installer. When I came to drop off my car they said they only install tires purchased there. They weren’t willing to work with me
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August 2023 by Cory Dzienis
Went there to get an alignment because I had the add a leaf springs installed in the rear and was to get the alignment checked and the employee was totally rude. I explained the situation and he said there is no adjustment on the add a leafs which I understand but I tried to explain that I wanted the alignment checked and tires rotated and he just kept cutting me off and saying there's no adjustment on the add a leafs. I know now why the parking lot is always empty ?
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July 2023 by Nathan Witman
These guys have been really good to me and fair on there pricing. The staff is prompt thorough. They worked me up a quote on my tires while I waited for an oil change when the noticed my tires were pretty worn down. It wasn’t even something I asked about, it was just something they noticed and knew it was important to bring to my attention. I would recommend them fully.
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July 2023 by Tamey Watson
I made an appt online. It asks what service you are requesting and gave the option for state inspection which is what I chose. I showed up early for my appt. The guy in the office (who I found out is the manager) was doing something and finally looked up and just said "yes?". Not hello, what can we do for you? Nothing nice. I told him what I was there for and that I made an appt online. He got to the computer and said I was not in the system. I told him I have the confirmation right here on my phone but he didn't want to see it. He then told me that you can't make appt for state inspections online. I told him that I did and I have the confirmation. He still didn't want to see it and began arguing with me about what a state inspection is. He was a rude, combative, person. I have had several things done there but I will never be back.
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July 2023 by michelle zoscin
Stopped with a tire issue while traveling. The three men who fixed it in a matter of minutes were awesome. Drove off worry free. Thank you!
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May 2023 by Josiah Stetler
Took my car in for emissions and state inspection, I was in and out within 20 minutes. They didn’t try to sell me anything I didn’t need. Great shop, highly recommend.
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May 2023 by Jeffrey McMichael
Went for inspection for a 2015 dodge challenger and they failed it for led headlights and tail lights and that’s factory on these cars. They are an awhile assembly. Place is a joke. Even told me the hole in headlight for the factory air intake was illegal. Do not recommend this place.
