The Ramada by Wyndham Pottsville/Frackville is a quaint hotel that is currently under renovations, showing potential. The staff is consistently noted as very friendly, helpful, kind, and polite, with service described as excellent and making guests feel safe and welcome. The hotel features a beautiful ballroom suitable for events like receptions. The property includes a newly opened bar area managed like a city lounge, offering game nights and a nice kitchen menu with highly praised food items like great wings. However, the hotel faces several challenges. Some guests found it very hard to find and noted dated rooms. Maintenance and cleanliness were concerns, with reports of rooms not being cleaned during multi-day stays, overflowing laundry room trash, and a bad odor. Breakfast service was inconsistent, with items at incorrect temperatures and a lack of clear notification when it was moved. Policy and rate consistency were also issues, including undisclosed charges for late check-out and fluctuating prices that did not match posted rates. Parking requires a pass from the front desk to avoid a violation.
