Rite Aid is a pharmacy and store where experiences vary. Some customers report long, stressful waits for medicine and note seeing many unhappy and frustrated people. They observe that the pharmacy staff works hard doing their best and beyond for customers. The efforts of specific associates are called amazing and very much appreciated. There is a hope for extra staff that is desperately needed to make getting medicine less stressful. Other customers find the associates pleasant and note improvements, with much cleaner floors and enjoyable seasonal items. However, some find the store's shelves nearly empty, offering not much selection, which can make a visit feel needless and lead to disappointment.