Ciocca Dealerships is a large automotive corporation with many locations across Pennsylvania and New Jersey, offering sales, service, and collision centers. Reviews describe it as an amazing place for purchasing and servicing a car, with many customers reporting a great experience. The sales and service staff are frequently noted as providing very good and above-and-beyond customer service, with descriptions of them as friendly, accommodating, transparent, patient, knowledgeable, and helpful. Customers feel well-assisted. However, experiences with the finance department are mixed and include significant criticism. Some customers report poor experiences, citing a lack of returned phone calls, uncommunicated fees, and high interest rates. This has led some to state they would only buy with cash or finance the minimum amount to pay off quickly. Despite this, the service department receives consistent praise. The overall sentiment suggests a company with excellent sales and service teams but with a finance department that can negatively impact the experience.
Was shown very good customer service, one employee that stood out to me was Noah Bezanis. He was very patient with me and helped me through everything step by step!
January 2024
Amazing place for purchasing and servicing your car. I recommend Jade at Audi Allentown. He is very knowledgeable and helpful!
October 2022
Excellent corporation, friendly staff, accommodating, transparent, and always willing to assist you with whatever you need!
