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November 2023 by John J Wyatt
What can I say, Ciocca Ford Quakertown. 7 cars later. Wouldn't shop anywhere else. Least cars from them bought cars from them family's cars from them. And if you're local to them you need an oil change and inspection they come pick your car up bring it back for you. Can't beat that. The knowledgeable service people sales staff and overall employees at the dealership or a gem to deal with. Look nobody's perfect. And neither is Ciocca. But I will tell you one thing they will make it right. And that's what counts. I'm an old school car shopper. I'll go in and haggle with them. And we all know when they go to make that walk back I got to ask the manager story. And we all know what that means. At least they humor me and go about doing that and I usually get what I want. Overall I've been to many dealerships, I've titled over 34 cars in my name. And I feel right at home with Ciocca.Look at it this way if you're from out of town take a ride to Quakertown, we have a lot of history to look at. And you can get a good deal on a car we'll leave the light on. Oh and by the way even though we're up in the country we have running water electricity and the internet. Lol trust me it's not a waste of time Good old-fashioned car dealership.
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August 2023 by Matt p
The best Ford service center I have been to. I’ve been taking my cars here for years and I’ve always had a pleasurable experience. Highly recommended. Amazing staff !!!
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August 2023 by Skibibbles
The service was good and the staff was friendly. 5 stars for that. My main complaint would be all the calls asking me to schedule service. They must make a commission on it or something because it got on my nerves after awhile. 1 star for that, averages to 3 stars.
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July 2023 by Aaron Heckert
I wish I could give zero stars.Worst experience ever, by a long shot.The latest situation has been capped off by my vehicle being severely damaged, possibly totaled. However, I’m still waiting on an adjuster’s inspection, who can’t tell me what’s up as they have not returned multiple messages for an appointment. First off, Ciocca Ford of Quakertown could not find their liable position in this latest event, but now is ultimately assuming no liability for their severe negligence. My concerns have continued to fall on deaf ears, all the way up to their RVP, Eric.This is on the heels of $1,300 worth of underbody mechanical damage that mysteriously happened after their courtesy valet drove my vehicle to and from the Ciocca Ford Service Center in Quakertown, for a repair to the failed power seat.0% chance any Ciocca dealership ever see another penny from me.
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July 2023 by Angela Yu
I don't know why the service writers and staff cannot input what needs to be done or talk to each other. We come in for an oil change, inspection, and a recall notice to be done on our work truck. And when we go to pick it up when they call, saying all done, the only thing done is the recall. Are the service techs not competent enough to see that the inspection expires in 3 days? We even dropped it off a half day early to give enough time. We can't be without a business truck for more than a day and half, and we had to carpool, because they don't offer us loaners. Now we have to lose the truck for another day!! And with our previous truck that was serviced a year ago, the service men must have taken it joyriding all weekend!! There was 2000 miles run on our truck after we dropped it off for maintenance work which they needed 5 days for. They must think that we are stupid customers and don't log our odometers. And what did we get for 2000 miles added to our truck by their incompetent team, 4 free oil changes! Woohee! That means we keep having to come back here. Argh!!! 2 Fords now bought here. Never again because of the service dept.! Shop here if you want incompetent work done on your vehicles and your gas and miles used up!!
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July 2023 by Shelby Schoonover
I have been here before and my original shop that I go to did not have availability for me so I wanted to go to a place that knows my car. A place I thought I could trust. I called and made an appt for just rear brakes and rotors. I got an inspection 2 days prior and that was all I needed. They asked me to do an estimate for free which I needed for understand pricing. While I am in the waiting room with other people in this public space. The worker presented me a bill for $1,900. I was stunned. I had to state my case that I could not afford that at the time. I did not appreciate having to say that out loud for everyone to hear. I told them that I only wanted to replace my rear brakes and rotors. Meanwhile I was waiting for 50min and this point. Then I was told that it would take 2 - 2 1/2 to replace my brakes. All said and done the bill was $700 for rear brakes and rotors. Over priced. I will only be supporting mom and pop shops from now on.
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April 2023 by Alex Monteith
They preach about how much Customer service is their top priority. But the service is awful. Told me 3 separate times they would call back and they never do. Take your car to a dealership that actually cares. I’ll take my whole fleet elsewhere
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March 2023 by Garrett Henderson
Fantastic, purchased 2 E Transit Vans, was a breeze thanks to Tiree...
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February 2023 by Reece Sodano
Absolutely horrible service center. Received a new turbo from them covered under warranty, and they tried to charge me another $400 for a part i did not need. Just took my car to get inspected at another shop, and was told that whoever installed my turbo put a clamp on too tight on a hose & it ruptured and is now leaking oil. Was told by ciocca that they will charge me a $180 diagnostic fee, and then full price to fix the leak even though they messed it up. DO NOT TAKE YOUR CAR HERE.
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February 2023 by Jeff Thomas
My 1st visit to Ciocca Ford in Quakertown. My service advisor , Stephanie Good was very helpful and got me back on the road within a hour,thank you!!! Definitely made the right choice to go to Ciocca Ford
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January 2023 by Shannon Smith
Consistently disappointing service in recent years. I’ve had to go to other service centers to fix problems caused by and/or not caught by Ciocca service center. The prices continue to go up, the quality of service continues to go down.Service: General repairs & maintenance
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November 2022 by Kathryn Mason
I recently had car difficulties while traveling to Philly for a family event and was stranded in Quakertown. I had my MKX towed to Ciocca of Quakertown (on a Saturday afternoon) and was able to: Speak to a service person, arrange for my car's arrival to the service department and make an appointment for 0740 on Monday morning. The customer service that I received exceeded my expectations: Jasmine in the call center, Mike Klement in service and others who provided assistance were professional, courteous, kind and considerate of the fact that I was 4-hours from home. My car was repaired by Monday afternoon and at a very fair cost, I might add.In a day and age where customer service is not always at the forefront, I wish to thank Ciocca for my 5-Star experience. You folks rock it!(Unfortunately, I did miss the party)
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November 2022 by Mike O'Dowd
Service is always stellar. Only question: is this the new home for Nissan Service as well? There are 4 service terminals when you walk in and the 2 that can access Nissan were busy while the 2 that can only access Ford were idle. Would ease the customers wait if all the terminals could access both Ford and Nissan customers
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November 2022 by no halo
Two shocks and inspection almost 900 dollars. We bought two new ford's from Ciocca ford in four years and that is how they thank good customers. Never again! Update, called manage he is slick I recommend never get your car inspected or serviced or buy a ford vehicle they are not worth it.
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October 2022 by Pamela Rivera
We called them regarding getting a new intelligent key for our 2012 Nissan and Jay kindly snaged the last one and had it there for us to come program it that very same day. It takes about 45 minutes for the car and the fob to sink. We were impressed with their same day service!
