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December 2023 by A Hill
Associates are helpful _& courteous
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October 2023 by Jack Fortunati
They have ATMs in Walgreens stores.
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July 2023 by cee Sauce
It was surprising to see how uneducated the team was. Avoid financial services here …
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June 2023 by john hoffer
Great at accommodating the customer but very poor follow through. Very rushed conversation today. I did not feel valued as a customer. I may need to look into a different bank after 18 years. Not worth my drive.
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March 2023 by Leana Clem
The staff here is honestly great. Especially Amanda! She was so understanding and sweet. She deserves a raise.
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February 2023 by Zachary Ziegler
Very clean and organized. Parking was not an issue. The teller was very kind and helpful. One of the nicer branches I have ever been to. Always a pleasure when banking with Citizens.
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September 2022 by j Stranere
Citizens is ok overall as a bank. Last few years the 4pm closing time, even on Friday is less than ideal. The team at Quakertown branch are always cordial and helpful. The main reason i.m giving them 4 star - They don't have a drive thru at this location in Quakertown. So between no drive thru and closing at 4pm, that is all. Sorry, not ideal.
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July 2021 by Jennifer Fowler
I have been with Citizens Bank for many years. Now I need to cash some treasury bonds and they will no longer provide this service. Very disappointing.
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October 2020 by Stephanie Keller
I’m not even exaggerating the absolute worst bank anybody could ever go to. Please, please, please do yourself a favor and never ever do your banking here. They messed up A banking transaction and over pool $500 from my account and refused to admit their mistake until there was an ongoing court case and it’s still going. The lady Caitlyn at the desk is completely unhelpful, rude, and unsympathetic towards the fact their branch messed up $500 worth of my money. She would not get me in touch with anyone I had to literally call the citizens bank customer service line and take for them to get me on the phone with the claims department in order to try to get my money back the woman did absolutely nothing besides give me attitude when I was literally the victim of a fraudulent transaction
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July 2020 by Chris Pincus
Awful customer service. Multiple complaints have been left here and never fixed. Constantly visit here and they never have “money.” You are a bank without money how absurd is that? Branch manager seems incompetent and instantly ready to throw out fake apologizes. Avoid this branch , perhaps avoid citizens all together and find a bank that actually wants your money and ready to give you the service you deserve.
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April 2020 by Matthew George
Marilee is an absolute pleasure to work with. Very professional and intelligent. I wouldn't work with anyone else.
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February 2020 by Nancy Aguilar
STAY AWAY FROM THIS PLACE! Worst customer service ever. I opened and closed my account on less than 1 month for this reason. The customer service agent (Christine Serrill) refused service and was absolutley rude and unprofessional. There was no manager at that time. I had to wait over an hour for the manager to get to the store, since she was not scheduled to be there that day.
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July 2019 by Tori Van
Nothing but con artists stealing people's hard earned money
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April 2019 by Chris Hinkle
They suck
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October 2018 by US gas station Coopersburg
I usually make multiple trips to citizen bank each week to make deposits. On this particular day I came a bit later than usual. I actually reached the bank at 4:56 pm to be exact. From the moment I walked in the teller gave me a very uncomfortable look. She not only gave me a nasty look, she failed to greet me or even let me know that she would be with me shorty. After which she had the audacity to ask if another customer who was behind me could be helped before me. Saying that the other customer had a business account. This is absolutely horrific that I had to endure such disrespect. Not only I was ahead of this customer but I also have a business account with your bank. Is this racism is that poor or rude behavior or is this simply an ill trained employee of citizen bank. I would suggest that this citizen bank either reprimanded this employee or at least bring it to her attention and send for further training. If this employee continues to be this belligerent in her behavior I assure you that I will no longer bank with citizen and please don’t be surprised of more people stop banking with citizen. I truly felt disrespect and am beyond upset to be treated with such humility with a bank I have given so much business too. Thank you.