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September 2023 by Abi S
I’m not sure who is in charge of the Axolotls but I was very sad to see the condition they were in my last visit :(
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June 2023 by Cherie C.
This place is begging to be shut down by animal control. The animals are all in small cages with terrible ventilation. It smells SO bad like uncleaned litter. There are baby bunnies in wire bottom cages. Their little paws were practically slipping through the wire and they could barely walk. Not that they could do much walking in the less than 2 feet of space they have. When I brought it up to the woman working there she tried to convince me that it was fine. I had to walk away to keep from losing it. There are dozens of exotic birds in tiny aquarium-like cages, the only ventilation was from tiny holes drilled into the plastic. It's clear that whoever owns this business has no empathy for these pets, I don't know how these employees sleep at night.
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May 2023 by Paulino Camacho
Lady behind the counter was rude. I didn't like that she yelled at another employee in front of the customer. Nice place otherwise
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April 2023 by Sakib Santo
Nice place, they have good collection. Lot's of colorful birds , rabbit, fish, snake etc they have. Must be visit you like it.
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April 2023 by Doug Steckel
Good selection of tropical fish aquatics. We’ll kept. Kind of pricey.
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March 2023 by Doug Brown
They used to have (or have very little) exotic and interesting fish like arowanas, lungfish, arapima, red tail catfish, shovel nose catfish & alligator gar. There’s Axolotl salamanders in about 15 different tanks which they could use for more interesting fish. The overall quality and diversity of fish has gone downhill in the past couple of years.
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March 2023 by pedro cruz
I was just in and told one of the workers about some of their dead fish. She just gave attitude and poorly handled the situation. I used to like coming here, but the store has gone downhill in recent years.
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February 2023 by brittany zampier
I used to love this location. Now my last several visits have been uncomfortable. There’s an older woman who works there and is very sour. She’s made nasty comments when asked simple questions towards me and it fully put me off buying a bird from her today. Her comment that really threw me off was “I don’t have time for all that.” When I asked her about her handling of the birds in the store. I know you’re understaffed, but these are living breathing things that require attention and knowledge. Which she has, she mentioned she has 17 birds of her own. I do have birds of my own and didn’t need that time of patronizing behavior from her. I don’t like going to chain places for bird hence why I came here. I will not be giving my business to this place anytime soon.
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February 2023 by Dan Kerns
If you have snakes be extremely careful shopping here twice now i have got substrate here and ended up with snake mites very shortly after should have learned the first time
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November 2022 by Roselyn Royale
We bought a greencheek conure, a lilac crowned amazon, an african gray, and two cockatiels from Fins and they have been the best and sweetest pets in health and temperament. The staff are extremely knowledgeable, helpful, kind, and they really care about their animals. We always buy all of our bird's food from Fins as well because they have their own blend that they use for their birds.
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October 2022 by Brian K
Fun place. Cool selection of birds! I feel sorry for the small mammals in the little wire cages though
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September 2022 by Kathryn Wagner
Did alot of research and came in to the store ready to commit to a green cheek conure or hand raised cockatiel. They had alot of nice and healthy looking birds. After talking to the staff they directed us towards a bird that didn't come up in any of my research so I was hesitant but they were patient and helpful with all of our questions. The bird we came home with ended up being the exact perfect fit for our family and very friendly and healthy!
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August 2022 by Andy Rodriguez
Been going to this place for over a year now for my fish supplies. Went in for a light they had there for months that was priced at 120. Was going to purchase but figured I'd asked if they could go any lower since it's been there for months. Lady called some guy. Gets off the phone and tells me she will only sell it to me for $200, no joke. Wouldnt even let my buy it at the price it was labeled as. On top of that she was rude, as if i was the one scamming people. Talk about shady business.If it didn't sell at $120 for months, why would it sell at $200? Why wouldn't you simply decline and honor the original price? Why would you treat a repeat supporter of your business like this?I always try to keep my money in small businesses instead of large retailers but I went right over to Petsmart and bought the same light. Yes, I paid $129 which was more but I gladly paid it after the laughable experience here. Will never return.
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August 2022 by Adam
Completely uneducated about hamsters. My friend bought a robo and I helped her with all the things she needed. And as anyone would know a hamsters back being bent while running is detrimental to their spine so we did not plan to purchase their smaller wheel even tho it's a tiny hamster because it's not large enough, and it's two separate plastic pieces which many hamsters have gotten their fur and toes stuck between the two pieces, theyre dangerous. Anyways we get to the checkout and the women decides to shop for us and say they had the smaller wheel and when I said we did not want that one because of it being too small they say "well it's made for that hamster" as if that's a valid excuse but to avoid them not selling my friend the hamster because we didn't want a dangerous wheel we just took it, demolished it and bought a high quality one that's very similar to the nicer one at their store and guess what the hamster has zero problem getting on it.Those wire cages you tried to upsell to us are also dangerous to robo hamsters because they can easily escape through the wires, or get caught in them trying. And every single one of those cages is too small for even the robo hamsters let alone the large Syrian hamsters they also sell.The care sheet they gave us was complete garbage and just an oxbow brand ad.Completely overpriced aswell, $300 for a ferret when at any other pet store they're less then $50Make the extra drive to any HIGH QUALITY pet store instead and save your money.
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August 2022 by Christina Porcelli
Don't think I'll shop here again. I got overcharged by like $5 on bird toys that were overpriced to begin with. Didn't realize it until I got home and because they don't give you a receipt, I didn't really have a leg to stand on. The woman who rang up my purchase didn't appear to be paying attention to what she was doing and wasn't very friendly.
