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February 2023 by Eliud ortiz
Would give no stars if i could... two years ago i would have given 5 stars when they came out and replaced my well pump did a great job... fast forward and the pipe to my well pump is leaking in my basement call them to come out and repair since they are the ones who installed it.. stay they put in service tickets but did not receive a call back for 3 days, on the third day and after a number a calls i figured i would call one more time, got a rude gentleman on the phone that couldn't tell me anything other than they have people on vacation and are short staff. All i wanted was to get an appt schedule but couldn't even do that said he had no idea how much work the techs had ..what do you mean that the office doesn't know where their guys are at.. just a mess going with someone else to fix the problem will never use them again
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February 2022 by Alison Hedgepeth
These gentlemen are amazing! I had my well pump go and didn’t have water, I called Hess well pumps and plumbing (had never worked with them before) and they came out right away to fix the issue. A few months later I had yet another water problem (unrelated to their previous work) I gave them a call and he requested I send them a picture of what was wrong. I was able to send a video and he diagnosed the problem within a few minutes of me sending the message. They came out and fixed it free of charge for me since I had given them my business again. These guys are the best! I would highly recommend! They will forever have my business.
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February 2022 by Brian Jackson
Woke up to old farm house fun this morning. No water. Which also means no heat. Called Hess. In 2 hours a technician was at our house. In about an hour we had water. Also turns out the pump warranty was still good. We only paid for labor. Totally awesome! Thank you Hess and also scheduled customers who may have been effected.
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February 2022 by Steven Pierson
I have had to call Hess twice for separate repairs and both times they were quick to respond, diagnose the issue, and fix the problem. The entire staff is very friendly and their work is very thorough. They always make sure that we have a system that will last and will stay in good shape for a long time. I would not hesitate to call the Hess team, they're a great local business to support!
