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December 2023 by Shahriar Rahman
Had my taxes done here, I have been hounded by irs and state of pa since then. When I contacted them they didn't even acknowledge a mistake. Awful experience, never going back and telling everyone I know not yo either
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March 2023 by Booney Moustachio
The staff is nice enough, but "nice" doesn't prepare a proper tax return. In fact, once you bring them documentation exemplifying their mistakes made on your tax return...say good bye to "nice" and hello to ALL LIES!! And if you think the Liberty Tax guarantee means anything to the owner....it does not. Its my experience that the owner will NEVER admit wrongdoing, the owner will try to gaslight you, the owner will pressure her staff to lie and cover mistakes, the owner will even try to sick her lawyer on you to intimidate you into silence. This tax prep place will do everything to rip you off...they will be dishonest, they will ignore you, they'll lie to Corporate, they'll have their "nice staff" lie. I heard from surrounding business owners that the owner tows cars during charity events.
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March 2023 by Keana M.
This has genuinely been one of the most easy, anxiety free experiences I've ever had in customer service. They were always so kind and explained everything so clear before I could even ask. Also offered me York peppermint Pattie's so I was happy every time I had to return
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February 2023 by Cierra Joy
Always kind & friendly!! I love the staff! Super fast at contacting you!
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February 2023 by Jason Beers
Excellent Service! Very knowledgeable, friendly, and professional!
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August 2022 by Bruce Wayne
I used to be a customer here for many years. After their shameless attempt at cash grabbing, I will be taking my business to a company with integrity.
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May 2022 by brandon rodd
My wife and I used Liberty Tax this year, after we did not receive our tax return when it was scheduled we called back to ask for some insight or help, we were assured we'd get it soon, we were also promised a follow-up call this past Monday, we did not receive a call and despite my wife calling several times they did not answer, nor did they return our calls. Apparently right now they are only open on Mondays and Thursdays 9am-11am, so again on Thursday my wife called them several times, nobody answered the phones and my wife did not receive a return call. My wife emailed them Tuesday and we have also not received any reply to our email. The reason I am leaving this review so low is because we were left hanging and were completely Ghosted. I'm hoping they follow through with their promise to follow up, but right now I still don't have my tax return not from my 2021 taxes or my 2020 taxes. Honestly with absolutely no communication on their part, I feel completely ripped off.
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April 2022 by Dawn Howieson
Lisa is wonderful very helpful,kind and knowledgeable..Decent price and fast service.
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March 2022 by Kate Detweiler
Lisa is always willing to take time to answer my tax questions.She (and her staff) stay current on all the new rules and regulations to help maximize returns and ease the stress of the changes to the annual filing process (credits, life changes, multiple W2s, etc.)...Give them a call or stop on by !
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March 2022 by Clueless 486
Great customer service quick and easy and didn't try and kille on the payment my new spot
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February 2022 by C Moore
Excellent help from the Quakertown Liberty office.I especially want recommend Lisa and her staff for their help. Don't hesitate to call them
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May 2021 by Lisa Keeler
Everyone is extremely nice and they are always doing their very best!
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May 2021 by Lisa McMain
Everyone is extremely nice and they are always doing their very best!
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January 2020 by Ted Ziolkowski
Lisa and Kimberly are lively and warm managers. Would recommend!
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April 2019 by Cee S.
After using an accountant for the past 11 years we finally decided to come somewhere local. We have never been here before but we made an appointment here because of the dancing mascot out front. This place was nice. Lisa was our preparer and she was really pleasant, funny and had us at ease. She made the whole process stress-free. I think we found a new tax place. If you use Liberty please ask for Lisa.
