-
December 2023 by William Constantine
Great purchasing experienceAfter talking to another couple, we decided to go shopping for our Hot Tub at Pelican. The other couple did not make their purchase from Pelican and wished they had. Glad we took their advice. Quincy was a pleasure to work with in making the selection and purchasing our Hot Tub. He taught us a lot and gave great advice. The delivery was also a great experience. They prepared well, were quick and efficient, placed the tub exactly where we wanted it and nothing was scratched. We recently went back to purchase supplies, and we continued to learn more from Quincy. Great service!
-
December 2023 by Jeanette Kare
Really great at NOT selling you things, not having stock, and not following any offers listed in emails/website. Yes, we all know that “Pelican locations are independently owned & operated.” But that doesn’t mean that you can do whatever you want & then blame the customers for expecting things in writing to be followed. Can’t speak to other locations, but avoid this one.
-
October 2023 by Audrey Metzger
Needed to replace my old jacuzzi top, original one was damaged. Pelican had the best price, wait time was a bit longer than promised. However when I did eventually go to pick it up, the staff was really nice and accommodating. Brought it right to my vehicle and even made sure it was properly placed to make the drive home. Overall I recommend
-
September 2023 by Jennifer Calderon
Purchased a hot tub from here. Other items are a bit too pricey
-
July 2023 by vince jones
Good selection but didn't have what we were looking for.
-
July 2023 by Matt Radcliffe
Great place to get your pool stuff, friendly professional staff always.
-
July 2023 by Archie Ketterer
great knowledge of products. fast service. fair prices. highly recomemded
-
June 2023 by Don Romig Jr.
This message is for Cris Reppert we got our patio furniture and are very pleased with everything the service was excellent the delivery by Dillon and Brandon was great those guys went above and beyond to please us with our delivery they are great workers valuable to the company.Thanks
-
June 2023 by Catherine M.
I once bought a hot tub there 20 years ago and received a great product with good customer service. I went back in March of 2023 and bought a pool. Nice quality at a good price. I even upgraded the ladder to a double sided step ladder with a gate. That was a little on the expensive side. Here's where it went down. The salesman did not have any specs for the pool. Several emails later and denied permits from my township, we finally got the information on the pool we needed. Here's why I would not recommend going to Pelican for a pool. If you don't have an installer they will recommend Ranson Fuels located in Richland. Ranson fuels has no business installing pools. None. Pelican recommends them and so I would have to say they must be aware of their shoddy workmanship and poor customer service. No one has time for that kind of aggravation.
-
February 2023 by Ron Davco
We've done business with Pelican many times. Always a good experience. Friendly and knowledgeable staff.
-
August 2022 by Kim Kennedy
Excellent service, great prices .. everyone was so helpful but Mike was awesome.. never felt pressured to buy and he took the time to explain every inch of pool owning .. great experience and we love our pool
-
August 2022 by Glenn B.
The sales person was very patient and informative in helping us pick out our firepit and 4 matching chairs. The set was delivered to our home in northern PA the following week. When the igniter wouldn't work, Pelican send someone to replace it. Very pleased.
-
August 2022 by Bruce Goldstein
Our experience with Pelican (and our salesperson Bill Struble) was top notch.We were on the verge of purchasing from another store when we encountered some "philosophical" challenges. Pelican carried the same line. Initially, they were unable to match the other price (though we were OK paying a bit more to avoid the aforementioned challenges. When we arrived, Bill informed us that they would meet the price.Bill was pleasant, knowledgeable and attentive. I would highly recommend.
-
June 2022 by Hannie Banister
The service was excellent. Delivered my furniture two days after I bought it. The selection was OK. Pricing was good.
-
April 2022 by Richard Boreman
I've been to Pelican once before and they seemed to have pleasant employees. My last visit I unfortunately had to deal with Chris, wow, what a rude person. Anyway, just avoid that super condescending bald old man and you should be fine.
