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March 2024 by Nancy G.
Wonderful decision to adopt our puppy. The facility was clean and staff was very friendly and knowledgeable which enable the process to move forward smoothly. The puppy is fully vaccinated which was a huge benefit. The cost was very reasonable as was the food recommendations. My fiance and I are extremely happy to our decision to adopt our new family member "Harmony" from Pets Plus. Huge thank you to Dawn for making this such a wonderful experience!
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September 2023 by Abi S
Honestly the absolute worst customer service, besides the short heavy set guy with glasses who works in the fish department. Very inconsistent portions of brine shrimp and black worms because they have people working that have no idea what they’re doing, they try to limit the amount of black worms you can get even though it is not posted anywhere. I’ve given it chance after chance but won’t be back and don’t suggest anyone else to go either
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September 2023 by Brian TRIMBLE
Great pet supply store! The staff is always friendly and very helpful!
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August 2023 by Caitlin Hennessey
Everyone was so friendly and helpful, and we found our perfect pup to add to our family
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July 2023 by Leslie Alexander
Always helpful. Always have in stock four to five star food for my fur babies. I would much recommend this store above all the other pet stores in the area. This is more of a smaller establishment with true animal lovers that are employed there. Always willing to go the extra mile to find an item or order something that they don't have at the store. I adopted a cat from there and buy mostly all my kibble, canned food and toys for my two dogs and cat from this place. Prices are fair and in order for a store such as this. They do have lower cost, highly rated options as well which is a lifesaver as I live on a tight budget.
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June 2023 by Juline J
Washed my dog for only 9 bucks they were very accommodating, yet let you do your own thing!
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June 2023 by James B.
Very nice store and friendly people. Always get a greeting when we walk in. I have been working with Scott in the fish department for almost 10 months. he is helping me reestablish my 55 gallon aquarium. Scott is the definition of patient. Takes his time and very thorough with each detail. I have had water problems(high nitrates) for several weeks. We are working our way through the problem slowly in hopes of adding more fish that will eventually thrive. If it wasn't for Scott, I think I may have given up by now. Kudos to him and their entire staff. Jim B
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May 2023 by Stephanie Malone
Awesome store. They gave everything you need for almost any pet. And SO MANY ADOPTABLE ANIMALS of all kinds!!! I love to visit just to see the animals. They also have THE BEST reptile supplies around, excellent quality live feeders!! Love this place!!!
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May 2023 by Tonya Ebner
Always enjoy seeing the puppies. Good selection of dog food. Nice assortment of fish. Very pleasant workers.
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May 2023 by Alex B.
Alright- right off the bat I knew this store was going to be absolutely disgusting from the outside. The overall appearance doesn't seem to matter much to them at all. I, regardless of the outward appearance, decided to bite the bullet and go in. Immediately I was hit with the stench of a disgusting, unkempt, and downright revolting pet store. Albeit they have a pretty wide variety of products, the care for the poor animals is the bare minimum at best. I first noticed the disgusting conditions the dozens of puppies were being forced to be in. Then I happen to glance at the very small selection of reptiles and amphibians. Now i've been to the other store in lansdale and was actually quite impressed with the care. The biggest thing that made my stomach drop was the hermit crabs. It's very well known that hermit crabs need SUPER high humidity (90%), because they have GILLS and not lungs. It's also common knowledge that they need lots of stuff to climb on, and at LEAST 5-6 inches of dirt to dig and bury themselves in. These poor crabs are probably dying by the day. This enclosure is like putting a hamster in an arboreal geckos enclosure. It's absolutely disgusting that a chain petstore with so many employees, that not a single person has mentioned it or even briefly discussed it? The care for these crustaceans have developed vastly in the last few years. Google is a pet keepers best friend. The fish, as well, were kept in less than abysmal conditions. It's quite frustrating as a person who has been profoundly active in the animal care community for decades. These are BASIC BASIC things, that need very little research to understand and learn. This is by far one of the worst pet stores i've been in. Disappointing beyond belief. I genuinely hope that this store improves like Lansdale did.
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March 2023 by Bridget Mckeon
Nice and friendly staff. The store was very clean for the amount of animals they have in there. If any one is looking to adopt a dog they should go there. They have so many dogs. It's sad how many dogs they have there. Hopefully they all get adopted soon.
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March 2023 by Wyatt Hufnagle
So many dead fish, it was super depressing walking around the store. I rather go to the Q MART fish store. Atleast they take care of their fish
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February 2023 by Shana Hensinger
First off, walked around the store and it was VERY dirty! Came across a RODENT just running around the floor, was not in its cage. All three employees were VERY rude! As well as the cashier being on her phone while I was waiting to check out. I will NEVER be a costumer here ever again. Absolutely disgusting!
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January 2023 by Artee Travisano
Store treats the small animals like garbage. The poor animals drink from water bowls filled with their own feces and dirt. Their "enclosures" are poorly taped together with scotch tape and the poor things have overgrown teeth because they don't provide them chew toys. At least petco/smart provides their animals CLEAN drinking water. Do not fund this place.
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December 2022 by Jane Barillo
This is just my go to for pet store....we have 2 cats, 2 dogs, and a 75 gallon aquarium...... we get most of our supplies from here.Never seen diseased fish (like I have seen at other pet stores), prices are competitive, usually carry live feed for pets, have dog wash stations, and everyone is very friendly.