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March 2024 by Csafi M.
i always get my worms there to feed my axolotls and theyre great. also got two beta fish a year ago and they are thriving
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February 2024 by Meghan Pysher
Do NOT buy fish from here nor trust any employee on the health over the fish. Horrible customer service and all the fish are sick.
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February 2024 by Xiao Lapis
4 days ago me and my mom bought 3 fish from here, 3 guppies, all three died that night so we assumed we had done something wrong and came in to get assistance on what we did, we treated the water, fully cleaned it out, and even got our water tested at the store just incase. We bought 3 more guppies yesterday, when my mom was handed the bag she pointed out the fact one looked sick, the employee who was with us told her that it was just sleepy and that it would be perfectly fine. When we got home. We put the fish in the tank and it swam around fine for the first hour or so before taking a nap, that continued on for awhile with the fish sleeping ALOT and we assumed it was fine till we woke up to ALL THREE FISH DEAD, including our snail. We went to get it returned but because we where not able to bring in all of the fish, we didnt get a full refund. The employee told us the fish was fine, we took it inside thinking it was fine, and then it killed even the fish we had prior leaving my little sister in tears. Dont buy fish here unless you want them all to die.
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February 2024 by Katrina Brunstetter
You claim to carry what I want which is cherry and blue velvet shrimp. I'm a big fan of shrimp and you guys have tags and everything in our quakertown store but NEVER any shrimp. I have to go to Petco and Pets Plus to get any shrimp besides ghost shrimp. I don't understand why. You have the tags displayed at your tanks, yet they are NEVER THERE! Please supply cherryand blue velvet shrimp and yellowbacks would be nice as well to your tanks so that I can have the option of buying from you instead of petco or pets plus. Or, lose business. I guess if they are NEVER there there is no decision to make. Please supplythese shrimp and I will buy from you. I am a regular customer and would like to buy what I want. If you advertise it, please sell it at the store. Thank you!
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February 2024 by Frank Moran
They are always well supplied with what our keys need. The staff is courteous and helpful .
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January 2024 by Kathy Hier
This review and rating is for Grooming.The cashier at the front today was extremely nice.I came in today 12/28 just after 9 to have my dogs nails clipped. I was told by the groomer there, did not get her name, that she doesn't clock in until 930. I guess she was working off the clock as it looked like she had just checked in an appointment. Also grooming hours start at 7am for those appointments before the store opens and should be open by 9am no? She then went on about the appointments she had coming in and wouldnt be able to fit us in until 1015. I asked so you don't take walk ins anymore? And stated that they don't allow you to make nail appointments. She then continued to go on about her in coming appointments and that she wouldn't be able to take us until 1015 and that walkins could be up to an hour wait. I have NEVER had this issue at any other pet smart. I never expect to be taken right away but an hour wait is ridiculous. I got the feeling she just didn't want to be bothered.I unfortunately live 30 mins away from any petsmart. I went to this location as they had very good reviews for not only the store but specifically grooming. My dog was stressed and time and gas wasted for nothing.Petsmart needs to do better and allow appointments for nails to be made. I have even asked past groomers if I can call and they said there's no point just come in but then situations like this happen.
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January 2024 by John Steinheimer
Good service thanks
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December 2023 by elaine keckeissen
Employees are always friendly. Store is clean and well organized.
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December 2023 by Hunter Porter
Great service towards my mom's doggo and with the setup in store
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December 2023 by Pierrette Ritchie
Always helpful and grooming is amazing!!
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November 2023 by Leslie Alexander
Good customer service and close for me. I don't necessarily like big stores such as this, but it appears as though most of their employees are animal lovers and they have a good variety to choose from. The prices are as expected but they could be lower
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November 2023 by Gary S.
I love petsmart. It's a great store that has everything. Most importantly, they seem to employ the most friendly people.
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November 2023 by Jamie Lyn Selby Jackle
I love their fish, nor a huge selection but haven't had anyone not make it from them
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October 2023 by Peter Coyle
While this isn't the stores issue as much as corporate but they really could care less about their customers. They send you offers that they do not honor and when you call them about it, they couldn't care less. They give you lip service but never solve the issue. Just talked with a supervisor that gave me completely inaccurate information. Don't know if she was just stupid or completely incompetent. I won't be doing business with such a deceitful company ever again. They deserve zero stars.
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July 2023 by Erica Cvetkovic
I stopped in this location when passing through town yesterday for a new litter box. Have to leave a review to thank MaryBeth for her incredible kindness and service while I was shopping! Nothing but good vibes! Store is clean and we'll organized.