-
January 2024 by Haze
Speak to manager Shawn for good deals! Got a unit for this location and the one a few miles away in hatfield for good rates for my business
-
January 2024 by Vashavagan Ladoha
Shawn and tamara were awesome, friendly and cool staff, would recommend
-
January 2024 by Sarah Hash
DO NOT USE PRIME STORAGEHere is my detailed experience, which caused me to move out in just 1 week. It would have been sooner, but I work 12 hour week days, which made this waste of time even worseI booked a unit over the phone with the call center. She took my payment and said lease would be emailed to me. The only email I got was the payment receipt. Before moving into the until last Saturday, I also got an automated text from prime.Last Saturday morning I called in to get the info on my unit, since I never received it. The nice gentleman gave me my unit number 1137 and the emergency gate code. The office wasn't opened yet so I proceeded to unload the first truckload. On my way out, a female employee was entering the building.I told her that I needed to sign my lease but wad confused, the unit was smaller than I rented and there was no handle/lock on the door. She asked me to come back, so I did.I returned a little while later. The "owner" of the Location was there. He told me that the call center does not know what they are talking about, that the unit they assigned me should not have been on the market because it has maintenance issues, including not having a handle/lock.He told me not to worry, that he would get me into the 10x15 for the $70(ish) that they told me on the phone. The"owner" and the female employee helped me relocate my items to the 10x15. He offered me a ride back to the office, and proceeded to drive like a maniac, doing jerky back and forth, flying to the office...They asked me to come back in an hour to sign the lease. I went to Topton to get a truck load, returned, and unloaded into the unit. Then I went into the office to sign the lease.That is when they informed me that it would be $130. Obviously, I was dumbfounded. They bait and switched me twice. He then had the audacity to ask me if I wanted to move my stuff AGAIN. I told him no, it was 2pm and I have been moving my things in the freezing cold since 8am, I also had to be at work in Allentown in less than 2 hours. I was clearly upset. He said I could come back the following Saturday to move my unit (again)After letting the situation settle in, I was not comfortable at all with the situation. I contacted my attorney and he filled me in on the federal bait and switch laws and advised how to proceed. I put in a call to cooperate and explained what happened on Monday, letting them know i had spoken to my attorney and requested resolve by Saturday or iwould be relocating. Soon after, the "owner" of the Quakertown location called me. He was extremely rude and unprofessional. He asked me what my malfunction was...He would ask me a question, then proceed to talk over me. I ended up having to call the call center and let them know that he was not permitted to contact me any further.By Friday afternoon I had still not received a call back from cooperate, so I called for an update. I again was asked for a description of what happened but wasn't offered any resolve...just a promise for a call back. I advised again that I needed to know as soon as possible, because with no answer, I'd be relocating on Saturday.Well, Saturday afternoon came and prime corporate never contacted me. I fortunately found a much more professional facility with a temp controlled 10x10 for only $50. I removed my items from prime and called to let them know, and requested a refund for what I had paid. A photo of the "snow removal" at prime today for laughs, even worse that this is a "handicap" unit...TLDR- this storage facility is unprofessional, scammy, and run down. The person in charge is highly unprofessional and cooperate absolutely does not care how their facilities are being run.
-
January 2024 by Denise Rahaley
Since I have Moved in I have not been able to pay bill on line as offered . The offer was one Month free and the Next day after I booked then it when up to 2 months free , the next day ,but they would not honor the 2 months . Although the employees are nice , these places seem to not care too much about taking care of things properly .
-
January 2024 by Jessica Fischer
The price is a little high for the quality of the facility. The sign is dark on the outside so its tough to find at night and the storage unit doors are old and rusted. I probably wont be using Prime for much longer.
-
October 2023 by Tasha
Good place frank & shawn helped me a lot will recommend to all my friends! :)
-
October 2023 by requeim outerg
Frank was very helpful in picking me out a unit thank you prime storages
-
October 2023 by Drathen Slay
Not bad not bad, manager was nice got me a 10x10
-
September 2023 by White Horse
The facility was nice and clean, got a unit here
-
August 2023 by Chris J Vafeades
Snow all in my storage unit all over my expensive things! This place is expensive and uped my monthly payment! Storage units don't stay dry, people told me all their stuff got mold. DO NOT GO HERE! HORRIBLE! The office lady who is new was very nice and helpful.
-
August 2023 by Charlie Saylor
Clean friendly & understanding. I can't thank them enough.
-
August 2023 by Life with VonnahJ
Did an amazing job helping me today thank you !!
-
August 2023 by Daniel Zarbatany
They work with you and have a nice facility.
-
August 2023 by bishop corney
Great prices, and great units. Shawn the manager was a great help with picking out the right storage unit for our move. I highly recommend this facility. They have a great team who are more than happy to help you out.
-
August 2023 by Erica Corney
This place is great. Extremely clean, gated for safety, and conveniently located right on 309! The staff are so helpful and professional, especially you Sean! One free month when you reserve it online, you can't go wrong! 10/10