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August 2023 by Kelly Osborne
I used the mobile works service for my Ford vehicle. Jay showed up on time and completed my oil change & tire rotation right in my driveway. The invoice was texted to me at the conclusion of the service and start to finish was just over an hour. This service is so convenient!! Highly recommend!
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August 2023 by Ally Martinez
Great service! Very polite people, I enjoyed this service very much. I received a mobile oil change. It was convenient and fast! Thank you.
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August 2023 by Linda Hobba
Just picked up my new Bronco! The team there was amazing! Thank you Alejandro, Tim and Brian for making this a stress free experience!
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July 2023 by David D.
Our so called "local dealer" is ripping off its customers by charging 6K higher for a new Ford Maverick. What idiot would pay that amount. Shame on the management by putting this horrible policy in place. This indicates to me they probably rip-off their repair customers as obviously they are not an honest dealer. Just concerned with profit. The Maverick is only popular due to its low price point. Well Ford took care of that in 2024 as all Mavericks are 30% higher in price. This dealer is trying to grab that money now. SO MUCH FOR INTEGRITY! Buying my Toyota Tundra Monday!
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July 2023 by Mark Stanbery
Needed some brake work done on my vehicle, an inspection, and a recall. Was able to get in, in a reasonable amount of time and got a courtesy vehicle, which was amazing for a single father. The work was done right in a timely fashion and I was very satisfied. Was also advised about work needed in the future and was not in any way pressured into something. Very happy, and found our new service home.
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June 2023 by Al Burger
On a two week vacation to this area with our motor home and needed a much needed tune up. Local repair shops and RV dealers wouldn’t make the repairs. One shop suggested, since it was a Ford engine, that we try Susquehanna Ford. Upon entering the shop, I was greeted by Merek who wasn’t sure they could handle a motor home. After explaining where the engine access panel was, he asked the service manager, Jen, if they could give it a tune up. She said, “yes, shouldn’t be a problem”. We set up an appointment, and when the tune up was completed, the motor home ran like a charm. I thanked the mechanic, but I didn’t get his name. I hope, if management reads this, they will recognize the three (3) employees who are a great asset to Susquehanna Ford.
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June 2023 by Sunnyul Haque
My experience was met with real gentlemen at the dealership. Unfortunately I had not come to purchase a car but rather I was cycling a large distance and just needed to stop for a break. The salesmen all offered some snacks and directions for the nearest restaurant and town. I couldn't thank them enough for their help. I can imagine them behaving the same way to their consumers at this dealership. Thanks again.
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June 2023 by Ethan Hulsey
I purchased my truck at Susquehanna Ford and have had all my maintenance done there. Scheduling is hit and miss. Don't bother trying to schedule online. I booked an appointment and later found out they couldn't service the vehicle that day (only after I had called before the appointment). My last appointment I was going to drop off but was told it would only take 45 minutes, so I decided to stay rather than use the shuttle home. I ended up waiting over 2 hours with no updates during that time. I think there is a rewards program but it's never mentioned and I don't ever seem to get discounts. The new facility is nice but there is no complimentary car wash or interior cleaning available. There is coffee and water available for guests but no snacks/vending machines.
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June 2023 by Jan Wagner
The front collision sensor had fallen inwardly and they had to retrieve and reinstall. Fine job, very satisfied. Very friendly and accommodating
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May 2023 by Tom Farra
Service department was great! Took my truck ten min early for inspection, emissions and oil change. Only took a little over an hour and service advisor was great.
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April 2023 by Allen Shirk
We bought a used 2019 F-350 Super Duty Crewcab 4X4 pickup truck from them last summer, and expected the worst, as usually buying a used truck is a questionable transaction, but Jonathan Wiley and the team at Susquehanna Ford were super nice to deal with and the Ford Pickup was solid and trouble-free, exactly what they said it was. I can fully recommend this dealership, this is truly a five star dealership, a great place to do business with!
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April 2023 by Brian Landis
We bought our F-250 because we were treated very well. No pressure at all. They gave us the facts on the truck and did not pressure us. Glad to say we bought a Ford. This is our second truck we bought which is an F-350 dually XLT at Susquehanna Ford and I'm glad they are a local dealer. Even the second time around was a great experience.
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April 2023 by Lani Can't Read
Amazing team, I flew in all the way from St. Louis, MO, because of Rod's honesty a helpfulness in making this purchase as easy and as fast as possible. The team was very hospitable and I felt welcomed the entire time. I'm glad I visited PA, I love my car!
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April 2023 by curtis_r 92
Fantastic experience with Neil getting recall related damage repaired on my Raptor. Another local dealership was uninterested in doing the work, and Susquehanna stepped up and helped get it completely fixed by Ford
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January 2023 by William Richmond
Recently bought a used f350 from them. The salesman was very nice and thorough with the whole buying process. The vehicle had failed my home state inspection but the sales and service team have been working with me to get the issue resolved. Susquehanna Ford stands behind their name and reputation to do anything to make sure their customers are taken care of and satisfied! I would absolutely buy another vehicle from them again!
