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February 2024 by Virginia Livanos
Excellent and efficient customer service. Experienced knowledgeable and friendly opticians. Clinical Specialists helped me with my Eyewear too! I always feel in such great hands with Dr. Draskovic. I highly recommend Visionworks Radnor.
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February 2024 by Brighid Bauer
Duped again with appointment scheduling. Who wants to have a telehealth vision appt??? Always an issue.
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February 2024 by Dorothy Copeland
I didn't go there it was in the plaza I was at.
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February 2024 by Celeste Dunlap
Excellent experience at Visionworks in St David’s. Super professional, knowledgeable and courteous staff with a can do attitude.
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November 2023 by Sam barth
The staff is knowledgeable and work with you to ensure you have the best glasses. She pulled out beautiful glasses as options for me and highlighted the best selling glasses too. She also helped me with pricing options to make my glasses affordable for me. I am so impressed with your Radnor team, you are very lucky to have them! Thank you so much and o can’t wait for my new glasses!
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October 2023 by Allie Tiano
I am so disheartened to be leaving this review after 3 years of positive experience at this location. (Other than the tech who I love the staff has all changed since my last visit). I was refused care at the Wayne, PA vision works because I called 30 minutes before my appt to say I was using the rest room (due to upset stomach I ate something bad) and might be 2 minutes late ( I was already in the shopping complex and communicated this). I value others people time and do not like being late- I simply was trying to be courteous. The woman on the phone said "ok we are cancelling you appointment because you are sick". I stated I wasn't sick (I had COVID 3 weeks ago and was since cleared by my physician, I know this is a common concern) I simply have an upset stomach. I told them I was traveling for work the next 8 weeks and could not reschedule. I was currently driving with one contact and had no others left at home. I told them I would stop in and pick up some tester contacts. I showed up and the girl at the front desk (white girl with brown hair) went to the back with the tech (who is always been so kind and was also confused why I was being refused care for an upset stomach). The receptionist was loudly talking about me stating (I TOLD HER I WOULD CALL HER BACK HOW DARE SHE SHOW UP HERE on and on..there were other patients being seen at this time. It was extremely embarrassing.). I understand people have bad days and working with public is stressful… but I have worked in a clinical setting as a practice manager for many years and I have never allowed refusing patient care for an upset stomach and would NEVER allow bad mouthing patients especially within ear shot of other patients. Long story short she brought me two tester contacts I politely said thank you and left. I then called the king of Prussia visionworks and explained my situation. They kindly took me in for an appointment and I had a great experience at that location.
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October 2023 by Willie McKnight
Today I had a I exam appointment and glasses purchase. The staff was very friendly, courteous, and patient with me. I will recommend his vision works very highly.
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September 2023 by FAHD B.
Broke my new pair of glasses when they were making them at their lab after 4weeks of waiting and did not provide a new date...
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September 2023 by Harry Y
Quality service and product. The team here were really nice especially the front desk lady.
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August 2023 by Kristen Keane
I’ve been a Visionworks customer for YEARS, and and this has been my WORST experience. I will say I had a good experience with the doctor, but after that it went downhill. Was told it would take 10-14 days for my glasses to come in, 14 days came and went and I never heard anything from vision work. Tried calling the store numerous times and no one ever picked up, it would just forward to the automated customer service number. I checked my status online and all it said was “delayed.” Called customer service who couldn’t explain why my glasses were delayed. Customer service was able to get through to the store when they called and connected me with someone at the store. At first the store couldn’t explain why they were delayed and then told me it was because the frame wasn’t in stock and they had to ship the store frame. I notified this gentleman no one had ever let me know there was going to be a delay, I would have appreciated a call, email, text, something letting me know they were delayed. This gentleman explained to me that Erin, who I had worked with to purchase my frames/lenses had been handling this and he would be speaking to Erin when she returned from vacation to follow up with me. I called again about 5 days later as I never received a call from Erin or an update on the status of my glasses. When I finally was able to pick my glasses up 3 weeks after they were ordered Erin was working and asked us to wait while she was on a call, we ended up waiting 15 minutes, fine no biggie. But when she finally did give me my glasses she never even mentioned the delay, never apologized, never explained what happened. If you’re looking for poor customer service with zero communication, you’ve found your place.
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August 2023 by P D
I had my eye exam weeks ago and am still waiting for my contacts, that I wanted shipped to my home but apparently had to be shipped to the store even though the KoP store never had this problem, and they still aren’t in. I have the trials and the dr didn’t even bother asking how they were before the staff insisted I order the boxes. These aren’t the correct prescription, and I’ve gotten no answer when I’ve called there to ask questions. I’m filling a report with both Medicare and Keystone because forcing someone to use $300 of their benefits the day of their exam “or you’ll lose it” isn’t correct and definitely isn’t ethical. Originally when I made my appointment they scheduled me to come in for a virtual visit and then called me 20 minutes before and asked if I knew that’s what I was scheduled for, thankfully the two staff members that were there that way did call because I can’t have one of the tests that are usually done virtually apparently.
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April 2023 by Natalie
I had an amazing experience with the entire staff getting glasses and contacts for the first time. Barbara was especially patient and knowledgeable with training me on how to use the contact lenses.
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March 2023 by T. Disu
So much better than my visit to Pearle Vision in the mall. Love the front of the store staff and the eye doctor there.
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January 2023 by Matthew Smyth
Dr kristie Draskovic just lied right to my face and told me to get cooper vision contacts. I understand my prescription changed but I asked her if it was the same as Acuvue and she replies “yes, they just make the contact with higher sphere number”. Then I was called and told my contacts would be $375 more than they were last year. I really do not like my time being wasted or being lied to about money. They need to decide are they “Doctors” or used car salespeople. I would avoid this place and find a honest eye doctor.
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January 2023 by Vidya S
Happy New Year to everyone out there. It’s been 3 years with VisionWorks and today I faced a very bad experience. “Racism”. I am Asian Brown and today at the frontdesk I had to go through this. Predominant differences shown towards an Asian. We asked a simple question at the front desk to lady at the front desk that every time we take an appointment, we had to give all the details right from address to SSN to member Id.. the lady wasn’t ready to help us and on the top of that another tall guy at the front desk ordered us to lower our voices and should behave ourself. This is rude. We know how to behave ourselves, and if it is something tht because we r Asians and we shouldn’t ask questions, then VisionWorks should put a board saying this because the other customers were treated well. Why is this discrimination.. It’s a very bad feeling. The frontdesk guy literally told us to shut up. I didn’t expect this kind of behavior from the front desk. I am so sorry to write this but yes I am hurt .
