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February 2024 by Paul Vansise
Just called 20 minutes ago and the guy I talked to was rude thank god I have one more payment with Arron’s!! Won’t be going there again
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February 2024 by Maryann DeAngelo
My relative recently bought furniture online, called Aaron's to pick up rented furniture but each time they call to cancel, Aaron's tried to get them to continue. (They still have another 12 months to pay) They are tired of renting and just wanted to purchase new, never owned pieces. Stop trying to guilt people into your rentals. If we want to cancel we should be allowed to cancel. I will not recommend them to anyone else I know.
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November 2023 by Owen Schaeffer
This company is the most incompetent company I have ever seen I have been on hold pretty much for 5 hours trying to contact someone cause this company stole money from my wife. Save yourself the time and don't go here.
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September 2023 by Shawna Brinkley
The store at reading on the 5th street I have had nothing but a bad experience with. First of all the lack of communication is one you tell them something and they don’t even make a note on the account. Second I have paid my bill every month and somehow I got a month behind. I don’t even know how that is possible. Then I tell them I am going to make a payment for the 25 and I get a nasty certified piece of mail. They didn’t even give me a chance to keep my word. I am two seconds away from going with rent a center
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November 2022 by Elizabeth Hall
I have been dealing with them for about 15 yrs and I never had a bad experience with them
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September 2022 by Sean Martin
They should call Aaron’s from Lititz Pike Lancaster and 3411 4th street Reading the worst rental site EVER. Filled with loud mouth customer service and uncaring management. Where is the customer service anymore??? Why are these companies allowed to hang the phones up on future customers that have questions that are lazy and don’t want to do their jobs??? Speak any which way they wish when they are there to represent that company. I have been with Aaron’s for over 20 years and yes they have stank in the past. But, they truly have both stores above hit rock bottom. Also their corporate store doesn’t care either when you make a complaint since most our independent stores. So, hey why don’t we all become animals like Aaron’s workers if they can do it why can’t we!!!!! Don’t say I didn’t warn you.
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August 2022 by Michael Donahue
lost my job got new one Aarons calls me cause I wanted to finish my lease and tried calling them back but they keep hanging up on me so went to rent a center
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July 2022 by Al Lamar
I actually have actually been using Aaron's and Rent-A-Center for years. These people know about their product. And we have a good relationship. And we actually call each other Batman and Robin. And I have a wonder woman that works there too. Very nice people
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May 2022 by James O'Brien
I spoke with a gentleman in Aaron's by the name of lu and this is the second time that I worked with him he's a great guy ,he will do anything he can to help you get furniture,computers,and bedding and fit the price to your needs. I have to give them a five-star rating because you know what you're walking into when you're renting furniture like this or bedding or whatever you may need. The prices on a lot of the things that are in there are a little bit steep but you'd already know that anyway.We use Aarons because we're on a limited and fixed income and it's easier for us to manage our money by using them instead of maybe Lazy Boy, Nathans or some company like that.Aarons does carry name brands like Lane, HP,GE,Simmons, Samsung and others. . So if you're looking for furniture or things like that for your home and can't afford a high dollar store check out Aaron's I'm sure they'll be able to help you out. Their pricing is still lower than the high dollar in stores .Good Luck shopping at Aarons.
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September 2021 by Pawz Furever Grooming by Dawn
Great deliver guys
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March 2021 by Regina Burns
I've been calling off and on for 3weeks with no answer been waiting for my replacement furniture and to speak with someone.
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March 2021 by David Nace
Great product. Poor customer service, poor communication. We have been trying to have a repair done for 6 months. Heard every excuse possible from being on conference call to being in bathroom and throw little covid in there too. I work retail shipping is slow but not 6 month to get replacement part.
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October 2020 by Emily Rivera, CA.
Got my fridge from them. My stove great company depending on what you need sometimes its worth it to go to a second hand store or buy somewhere else straight out. But for am emergency ita a good place to go. I pay $82 a month for my 2018 double door fridge with deep freezer bottom.
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October 2020 by bryanna nihoff
Had my furniture picked up this morning and was truly disappointed in the lack of communication from the delivery driver. (unknown name) because he did not introduce himself. Kyle who is new was more helpful in advising me as to what was going on and why they could not take my dining room chairs and table, I felt it was rude for the other gentleman to not let me know anything nor exchange a single word with me. Otherwise I had never had any issues with aarons over the past 2 plus years.
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September 2020 by Valarie Staats
Just trying to reach anyone in this store is the biggest pain in the rear. They never seem to have enough people.Lots of people need jobs higher aomeone to take calls. People don't have all day to sit on hold or to keep calling 5 to 8 times a day.
