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March 2024 by Alec Leidy
After dealing with numerous propane companies, Eastern was by far the most pleasant to work with. Super nice customer service. I own a propane tank but without having a proof of ownership document it’s been incredibly difficult to find a company to fill it. Eastern simply had me fill out a form and had my tank tested. Thanks Eastern!
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December 2023 by Marc Pfeiffer
Absolutely horrible service. I'll be shopping around for a new supplier. Their regulator is faulty and has caused numerous cooktop issues and is now a danger.We have contacted Eastern 3 times in the past 24 hours, and they say we might get someone out on December 21st, the were notified on Dec 14th . We have NO cook top, with no resolution in sight. Currently, Eastern is basically refusing to service THEIR equipment. Do yourself a favor and find a different supplier. Calling Suburban next!
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November 2023 by Jeffery Ludwig
This place started out with great service but things have gone down hill from there. Bought and sold too many times. We had a damper going bad in our basement. We called on Thursday and they said they would be out either Thursday or Friday. Nobody showed and nobody called. Got home from work on Friday and called about 4:30 asking where they were. They could not find the service information. Someone came around 7:00p.m. Friday night and they did not have the part needed to fix the problem. They said they needed to order it. Well, here we are over a week from that time and have not heard a word from them. Will give them a call Monday morning to see where we are at. We pay them good money for the service contract we have with them. We are going to be looking else where for service. There delivery of propane is great. It is their service end that really lacks. It has been a big disappointment again.
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June 2023 by Brian Knoblauch
Moved canceled service they charged me for stuff that wasn't ever there and charged me for things that were there will never do business again or will never recomend them
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June 2023 by John L
Dependable service, friendly staff.
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April 2023 by John Bressler
Your service can be counted on and the delivery person along with the office staff is very friendly and always willing to help.
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August 2022 by Joe A
Economical and efficient
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June 2022 by LH LH
This company is a scam, scam, scam. They insisted on making a delivery within a month of a prior delivery. When we tried to say we couldn’t have empty tanks because it had barely been a month and we’d used 0 heat in that time, they flipped. They forced the delivery and claimed they filled both tanks, then sent a letter saying they would tack on a fee over $350 if we didn’t pay within 90 days. A relative went ahead and paid for this scam delivery because there are children in the home and we didn’t want an issue come winter. The company followed up immediately with saying from now on they would only deliver if we gave them a check on the spot for every delivery, and also said if they can’t deliver whenever they want they would tack on more fees for every missed delivery. So now we would have to miss work days if they choose a random weekday to deliver, or face a fee, not to mention we have to keep up to date photos of the tanks to ensure they don’t falsify more records. I absolutely can not say enough how much you need to avoid this company. They are taking food off our table. They hold you hostage with fees, fees, fees if you don’t just say yes, sir, anything you want, sir. This is excluding a prior experience with them in which they broke our fence. We had it on our security cameras, and they still said it wasn’t them. We’re moving to a pellet stove, there is literally nothing I would not do to avoid this company.
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March 2022 by Stephen Leo, Jr
Nice friendly drivers that respect your property!
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March 2022 by Clayton Pirtle
Very personable staff and very thorough system checks.
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February 2022 by Michelle Dinyon
I had to request fuel for my father's home in Fleetwood to protect the home and pipes from freezing. After finding this company in one of my father's files. One of Eastern Propane's associates, Jennifer, assisted me in receiving the necessary legal documents so I could get my fuel delivery and protect the home for sale of the property. Not only was she excellent in communicating what she needed for legal protocol and delivery, she was also able to arrange delivery of the fuel on the same day! Within a few hours, I received my bill, then had the pleasure of speaking with Denise who assisted me with my payment to complete the transaction. Both were friendly and professional and I would recommend this company to anyone in the future as well.
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March 2021 by Cathy Reinert
Do not do business with this company. They charge double than other companies and do not work with you. Terrible service, and hate issuing refunds, will trump up a charge so you don't get it. Stay away from them!
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February 2021 by Ryan Reitz
Let me just say that the delivery drivers for this company are top notch guys, but beyond that, I would not recommend their business. They do not return phone calls, they over charge on propane, and when you ask to speak with a manager, you end up getting a voicemail box. I do not trash companies online, but this company has caused my girlfriend and I a massive headache and that is why we have canceled out service with them.
