Storage Sense in Reading, PA, offers a variety of drive-up storage units and outdoor parking for vehicles. The facility is convenient, making it easy for customers to access their units. Many reviews highlight the friendly and pleasant staff, with one customer noting the ease of making payments and finding helpful information on the website. However, there are some concerns regarding security, as one customer reported finding a man asleep in his car near their unit and did not receive a response to their email about it. While most customers appreciate the service, some have experienced issues with the website's functionality and gate access. A notable incident involved a customer who faced challenges with a late fee due to a communication misunderstanding. Despite this, the manager took the initiative to resolve the situation by waiving the fee and listening to the customer's concerns, which positively impacted their view of the business. Overall, Storage Sense is recognized for its quality service, though improvements in communication and security may enhance the customer experience further.
Shawn was very nice, respectful, on time with calling back and had everything set up fast. Thank you
May 2025
When I went to my unit to drop off some stuff the gate was open and a man was asleep in his car in front of my unit. I sent an email with this information and never got a reply. This is quite concerning to me.
March 2025
Great communication. Great price. Exceeded my expectations. Definitely recommend renting a unit here!
