Storage Sense in Reading, PA, offers a variety of drive-up storage units and outdoor parking for vehicles. The facility is convenient, making it easy for customers to access their units. Many reviews highlight the friendly and pleasant staff, with one customer noting the ease of making payments and finding helpful information on the website. However, there are some concerns regarding security, as one customer reported finding a man asleep in his car near their unit and did not receive a response to their email about it. While most customers appreciate the service, some have experienced issues with the website's functionality and gate access. A notable incident involved a customer who faced challenges with a late fee due to a communication misunderstanding. Despite this, the manager took the initiative to resolve the situation by waiving the fee and listening to the customer's concerns, which positively impacted their view of the business. Overall, Storage Sense is recognized for its quality service, though improvements in communication and security may enhance the customer experience further.
We appreciate everything you did to help us switch our storage unit from a different location! Thank You Shawn! We did online to have it located in sinking spring but it gave us a storage unit in Laureldale… when we never picked that location… So we appreciate the help from Shawn!
June 2026
The person that helped me was very knowledgeable, friendly and funny and made it easy for me. Highly recommended them.
July 2025
Shawn was very nice, respectful, on time with calling back and had everything set up fast. Thank you
