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April 2025 by Elaine Woodell
With the CEOs' negative comments regarding conservatives, "We don't want your money here.", I won't shop there again. Their prices are higher than Home Depot and I won't buy from DEI companies.
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April 2025 by Joe Roskoski
Horrible store!
How in God's name can you have a store
With only 4 self check outs??
Please hire people to open the flood gates!!! Spring is coming!!
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April 2025 by Traci Murray
I was in plant clearance section & of course fell in love with a small plant w/o a price tag. No one in the store could give me a price till all managers get back from lunch. Unacceptable. No one can get a price so they lose a customer. Poor customer service. Store on Madison Ave in Reading PA. I am not headed back.
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March 2025 by Miguel Castillo
Employees are useless, no one knows anything all they do is pull out there phone. I can do that too. They use to have good ppl here smh..
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March 2025 by Ossie Glo
Very bad service at the pick up curb side, assistance person very rude and unprofessional I had to went inside to grab and load my items on my own due to the assistance left my car inside, the reason i did pick up curb because I have fractured 2 ribs but i didn’t get any help, im the owner of my business but I told my guys we are not buying at this location anymore
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March 2025 by Barry Carl
Always find what I want
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February 2025 by Gadiel Cedeño
Lousy customer service, items are more expensive than Home Depot, and many items are not available. Save time, money and hassle and go to Home Depot
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February 2025 by 610CJ
Terrible customer service from manager. Unprofessional service unacceptable. Take your business to Home Depot
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February 2025 by Jaron Horst
I have $141 and change in gift cards assigned to my Lowe's Wallet so, when I went to purchase my items, I wanted to use that balance to pay for my purchase. I spent the time to install the Lowe's app on my phone and log in so I could use my wallet. Unfortunately, after all of this, the display only had my Lowe's CC as an option! (app showed my gift card balance available as an option) I called over the assistant for help who, instead of doing anything to help, simply pressed pay [which went to my CC] and told me if it was wrong to go to the customer service desk!
Not only did she waste my time, *she* charged *my* card incorrectly and wasted all the time I spent trying to get access to it! This is NOT a good customer experience. She did not try to fix the issue or anything -- just forced payment and told me to go to customer support (I.e. get lost). If I wanted to use my CC, I would have not spent the time getting the app installed!
To add salt to the wound, I contacted Lowe's customer support. *3 weeks later*, I got a scripted response (Marlinda S.) which, again, was basically drafted as a blow off with no real resolution or follow-up offered.
BTW, legally speaking, this was an unauthorized charge against my CC. I would be well within my right to dispute it.
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January 2025 by Shaye Witman
Why do these billionaire dollar corporations never hire enough employees to staff their stores? Or pay enough to keep them maybe??
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January 2025 by Kevin Border
My daughter went for flowers and they had a great selection. Cheap bag mulch
Did an online purchase for garage door opener had a smooth transaction pick up was effortlessly
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December 2024 by miguel .ramirez
I have gone there several times and there is nobody at the paint department when you ask for one it takes a very long time also for windows the same you have to wait a very long time they always make me go to home depot where I get fast help.
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December 2024 by Shelly Heller jvm tw
Was scheduled for a 1-5 delivery time so I rearranged MY schedule ! Then I get a phone call at 11:30 that they are 15 minutes away. I told them I wont be home till 1 as scheduled by THEM . Was told if I couldn't get back home NOW they can't deliver today 😡. So now its sitting on my porch in a box and I have to figure out getting it inside and hooked up. I thought thats what I paid them for !!!! Very very DISAPPOINTED in Lowes, Never again!
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December 2024 by Nicole Ulerio
To the super rude employee who never arrived at the carpet cutting area thank you. Waited there for 40 minutes and had to leave empty handed
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December 2024 by Melanie Occansey
I will never be using Lowe’s again in my life. If I could give them 0 stars I would. First, I ordered an oven in store, asked the guy at least five separate times to confirm that he charged me for installation, and then the oven arrived damaged. Not only do I have to wait an additional 3 weeks for a replacement, but I found out they never charged me for installation. When I called they told me it could only be purchased in store. I went and had to speak to like 3 different managers before they fixed it. Then, I ordered a water system and 2 accompanying parts. They said it shipped, but it hadn’t arrived in a week and FedEx said they never received it. When I called, I was informed that they somehow “misplaced” my package after printing the label. They did ship it asap, but, of course, only the main item arrived and not the 2 additional pieces I ordered with it. When I called about it and asked for a refund, they told me that they would give me a gift card and I told them I wanted it put back on my credit card since $50 was on my credit card, the rest was on a GC, and the return is for only like $30. The lady tried to argue with me and insist on shipping me a gift card and I had to tell her repeatedly that I am not accepting a GC and would only accept it back on my credit card. All she told me is that it’ll “either” be shipped or returned to my card and she never actually confirmed it would be refunded to my card. I’m so done with Lowe’s. This is the FOURTH mess up on their end in a matter of weeks. This is insane. Home Depot all the way.
Edited to respond to Lowe’s: that number you provided me is your regular customer service number. I already called customer service and it was during that phone call that the agent told me I would need to receive a GC, which is unacceptable. Not sure why it makes sense for me to call your regular customer service number back if it was them who couldn’t help me.
