-
March 2025 by Amber May
I dealt with a man named Ron, and he was little to no help. I had to call customer service and put them on speaker to tell the man how to do his job. He didn’t want to help me with anything I needed, just kept coming up with ways to charge me for stuff I didn’t want or need. I will never return to this location. The store was dirty as well.
-
December 2024 by Pete 1
701 Lancaster Ave reading pa location is a ripping people off. Stay away and go online. The Berkshire mall location always has the gate down. The location charge me and reported a lower amount 😡 Where's my money!!!???😡😡😡
-
May 2024 by beloved otero
Wow I waiting almost a half and hour smh then left before I left someone else left two.
Looks like she was sleep on the computer lol
So had to take my business else where.
-
February 2024 by Keila Lopez
I went down with my fiance an hour before closing and were refused service. We had called the main customer service line to change my account pin and since we couldn't access the old phone or SIM card. The lovely phone rep instructed us to go down to our local store, so they can confirm our identity and confirm us as the owners of the account. We made it down there, as mentioned, an hour before closing, with the understanding that this wouldn't take more than 10 minutes to do. When we arrived the door was locked with the lights on and a hand drawn sign saying "back in 30 minutes" without an indication of when, and a worker, sat behind the counter that was situated right across from the glass door. She was just sat on her phone and when she saw us she tried to indicate that they were closed. When we pointed at they're posted hours and us double checking the time to make sure we weren't in the wrong, she went to the side room, leaving the door partially opened. If it was closer to 7 I would understand, but we were there before 6:10 pm and they're hours of operation, both online and on their front door, say they are open from 10 am to 7 pm. This is my closest location for Metro and I have got to they're other locations, much closer to closing for much smaller things and they never had an issue. I can understand the store needing to close earlier for different reasons but I can't understand the need to close an hour early and still have an employee sat in the store in the view of customers
-
January 2024 by Phill Neff
I went in to get the promo of a cup for T Mobile Tuesdays giveaway. The young lady was respectful, helpful and very polite.
-
November 2023 by Frenzy Punch!
I mean it's a cell phone store.
-
July 2023 by El negrote 1.50
Excellent service
-
July 2023 by Dave Gubernot
Best workers and quick service too :)!
-
May 2023 by joseph lopez
After a terrible experience in the metro at Berkshire mall, this one was the opposite, very helpful, kind and attentive staff, better selection and the most important they are honest, they didn't try to ripe us off like the guys at the mall
-
February 2023 by David
No T-Mobile Tuesday stuff here at OPENING moment. Little disorganized apparently.
-
November 2022 by Angie Thompson
This girl just tried to charge me 100 n some dollars over the tag price on the phone saying the price went up a few hours ago... Yeah sure it was going in her pocket how can u charge so much over the tag price that not even legal* Go to the one one Penn St. Guess what her iphone was 100 some under this lady n was exactly what was on the tag... I was loyal to Lancaster ave now I hope they lose all there business
-
October 2022 by Richard
Best one in Reading area
-
September 2022 by Chris Abbott
As always I received the best service I would expect ?
-
June 2022 by Diana Mendivelso
Excellent place and very attention especially the lady who serves there!!!!
-
February 2022 by G. Kline
Not great. Building's exterior looks rundown and the parking lot needs repair. Employees are minimally helpful, at best. Their main concern is selling you something, not really helping you find what you need. Same experience is rendered here as at any T-Mobile store.
