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February 2024 by Jennifer Lerch
Don't ever have the phones in stock.
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January 2024 by Fran Tibaldi
Pedro really helps but there are some that work there all about selling a high price phone
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December 2023 by J BUTTAFUOCO
Always an issue here they say system is down they need to hire people who want to work not tell customers lies so they can sit here all day on there phones doing nothing !!! Never going back to this location
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November 2023 by Patricia Marko
This place is great. The employees are very helpful and friendly. I love the services they provide. They go out of their way to help everyone and I will never change providers.
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November 2023 by Ricky Villanueva
My only problem is that none of the stores in Reading Pennsylvania answer their phones when I call.
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May 2023 by Rosa Ramos
The employees were very nice and helpful.
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March 2023 by Lia Aquino
They had great customer service people before...
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January 2023 by James O'Brien
This Metro store is okay it's not my number one but it is my number to store to go to for Metro the people in there are very savvy when it comes to their product we went in and had something taken care of on the phone and the gentleman that helped us know exactly what he was doing we're in and out in no time so if you need to go to Metro this is one of the ones that I like the best hope you have your phone taken care of at Metro
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August 2022 by Colleen Stoudt
A very great experience at the Metro PCS on 5th Street in muhlenberg Pennsylvania they are very knowledgeable and very helpful I would recommend them greatly.
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November 2021 by Robert Cole
Horrible experience to purchase a new phone.. not following CDC guidelines either..
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October 2021 by Jennifer (Jenn)
Absolute worst customer service I've ever experienced. This store has the rudest most non knowledgable people for this business.Was sold wrong product and told all sales final even though it was their fault.Employess give zero help for resolution and refuse to give any info to reach a store manager or district manager.Was told by a very rude employee to google the info.I absolutely think this store should be shut down and revamp employees and do better training.Went elsewhere and got what I originally paid for.Will fight for my money back if I have to take it all the way to the CEO.Businesses shouldn't be able to run over consumers like this.My next step is the FCC they can investigate since no one at metro tmobile wants to help me
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September 2021 by Dallas Jones
Very helpful n very friendly.. Only ones i go to...
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September 2021 by Jenn
Absolute worst customer service I've ever experienced. This store has the rudest most non knowledgable people for this business.Was sold wrong product and told all sales final even though it was their fault.Employess give zero help for resolution and refuse to give any info to reach a store manager or district manager.Was told by a very rude employee to google the info.I absolutely think this store should be shut down and revamp employees and do better training.Went elsewhere and got what I originally paid for.Will fight for my money back if I have to take it all the way to the CEO.Businesses shouldn't be able to run over consumers like this.My next step is the FCC they can investigate since no one at metro tmobile wants to help me
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June 2021 by Deanna Mceachen
I am so grateful for Ms Will and Ms Sariah at t-mobile 3045 N 5th street highway. They saved the day after I messed up my phones. Great job ladies.Thank you so much.
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June 2021 by baby7078
Will is the ?she goes all out for the customers treats them with lots of respect very appreciated of her service !Thank you Will for your help you!