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September 2023 by John Conley
SKYE, is hospitable, kind, considerate, +.A JOY to talk to.
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January 2023 by John Angstadt
Poor management/ leadership, unprofessional environment, false/ misleading information
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September 2022 by Angie M.
Rented a truck in July. Mint condition!! The truck was immaculately CLEAN! Use Penske for all your trucking needs.
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February 2021 by Wesley Sergent
BUYER BEWARE,I purchased a 2013 Freight Liner box truck from Penske Truck Leasing UNIT NUMBER 707644 headquartered in Reading, PA.The truck was a former Lowes delivery truck.My point of contact was a lady named Alexa Troutman. She was very persistent in calling to get the documents completed and signed also the funds for payment. This person was very friendly during completion of the sale.I questioned her about returning the vehicle after wiring funds if I was unsatisfied with the truck upon pickup. Alexa stated that I would have a 15 day warranty to repair the truck if there was an issue.We traveled 200 miles to pick up the truck. During the return trip the check engine light came on. NOW THE TRUCK WILL NOT EXCEED 5 MILES PER HOUR. Less than 12 hours of taking possession of the truck.I STARTED CALLING AND EMAILING THE SAME DAY (1-21-21) TO INQUIRE HOW TO GET THE TRUCK REPAIRED UNDER 15 DAY WARRANTY. THE ONCE EAGER TO ANSWER THE PHONE ALEXA TROUTMAN WILL NOT ANSWER THE PHONE NOW, NOR WILL SHE RETURN A CALL OR EMAIL.ALL BUYERS BEWARE, RUN FAST AS YOU CAN. ALEXA AND ALL OTHERS I HAVE SPOKE WITH HAVE BEEN NO HELP WHATSOEVER. I PAID $23,500.00 FOR A TRUCK THAT WILL NOT GO OVER 5 MILES PER HOUR. I FEEL THEY KNEW THIS VEHICLE HAD ISSUES. I FEEL LIKE THEY CLEARED THE COMPUTER SO THE CHECK ENGINE LIGHT WOULD NOT BE ON AND WERE DIRTY AND UNDERHANDED.A REPUTABLE COMPANY WILL RETURN CALLS AND DO THEIR PART TO DELIVER A GOOD VEHICLE THAT THEY ARE REPRESENTING AND SELLING.KEVIN SERGENTTN
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September 2020 by James M
this is the worst run company and no concern past the dollar... the representative (Keith) in Queen Creek, AZ. was more interested in Penske getting every dollar possible and not even closely listening or looking at evidence to matter of a possible faulty fuel gage. I will never rent form another Penske vehicle with the way profanity was used, insulted for the parking I was required to do cause of the scenario, the rudeness of his attitude and overall way a customer as myself was treated.... ... Read More
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June 2020 by Arseniy Sapunov
Don't buy trucks from this company! It's a nightmare! The worst service I've ever received! I had a sad experience with them, which cost me 3 weeks of waiting and damage of $500 I'll tell you about my story. I liked one truck, I called to find out more information about it and the seller on the phone said that the truck is ready for sale and fully serviced! To start the process you only need to make a deposit of 500 dollars. I said, when can I pick up the truck? I'm ready to transfer the entire amount for purchase. They replied that first you need to pay a deposit and they will prepare the papers for sale and make an additional inspection! At the same time, I asked if there is a loading ramp in this truck? it is very important for me, as this truck will be used for Moving Business. The seller said they should be, but need to clarify, and he will contact me within 15-20 minutes, but first you can pay the deposit! The deposit was paid and no one called me... For three days. I decided to dial the seller, his name was Greg (Ext.53000) It took me about 50 minutes to spend on the phone. In the end, he said he forgot to call the truck parking lot and find out about the loading ramps, as he had a difficult day. Two weeks after paying the deposit I was sent an invoice to pay the truck, but the amount was higher by $2500 I called to ask them, in response I was told that everything is right and I have to pay Fee for documents and sales tax in Illinois! I said that I would do registration in California and I would pay California sales tax(9.5%) when applying for a DMW, they said that you should pay tax in Illinois and California, but then you will be able to refund the Illinois tax! I know how long it will take me, so I was outraged and asked why you didn't tell me right away that the price of the truck would be 2,5 thousand higher? They apologized and said they couldn't do anything about it! In addition, it turned out that the truck does not have a loading ramp and they will be ordered soon! After 3 weeks, when I called to find out about the delivery ramp, I was told that they can not tell when they will be delivered and they do not have an approximate time frame! This outraged me completely and I decided to refuse to buy this truck, as the agreed time frame were violated, there were no loading ramps, and the price increased by more than 2 thousand! To which they told me, well you are entitled to it, but we will not return you a deposit, as we spent a lot of time on you! I am engaged in the transportation industry and every year I buy from 2 to 5 trucks. I'll never get in touch with Penske again!
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January 2020 by Abygayle G.
Excellent all around, Sales and Service! Can't express my satisfaction any more, exceeded my expectations!
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March 2018 by Brad Cook
Dont buy a truck from here. They will lie to you and not stand behind their trucks. They are worse than buying from a New York City used car lot. Will take your money and run. They do not go through their trucks and if there is a KNOWN problem, they will lie about it and not fix it. Go to Ryder or Enterprise.
