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August 2023 by christina r.
There were two people ahead of me with a small amount of items, and they took almost an hour to get through my stuff. They shoved everything back in the bag all scrunched up without folding it at all. There is a sign in there that says they like to buy American eagle, they have so much American eagle stuff in there. It's almost like a full American eagle store. I don't understand it, that stuff is so cheap to begin with why would you buy it secondhand? My biggest problem with the store is the employee that rang me up was so rude. Honestly, this seems to be a problem all over the country with Plato's closet. I don't know why in the three states I've lived in the employees are consistently so rude.I recommend Fashion Cents Ephrata! They are nice, helpful, always greet with a smile, and they are so busy they take a TON of clothing and even let you know what you should bring back and sell in a different season! And yes, they buy clothing other than American eagle.
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August 2023 by Kayla Zodel
I’ve been here twice, both times every member of staff was not welcoming or nice in the slightest. They look at you like you have 6 heads, they have no personality, and they are seriously just rude. I never leave reviews, but this one is deserved.
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August 2023 by Aaron Pinder
They don't like black urban clothes they like clothes that look dirty sneakers that be leaning dirty lookin too clothes smell old but when I bring in nice new smell good clothes they always say we can't take them because of stains and out wear im be looking like what my clothes still look new and I have new coats I never wore they didn't take i would give them no star but they making me give them a star
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August 2023 by Chastity Joylynn
Wouldn’t recommend shopping or selling here they are not welcoming only to certain customers this place was a much better store when they were located in Muhlenberg now they act so stuck up and rude and give you the bare minimum for your clothing they need all new employees those girls that work there do nothing but talk about people as soon as you walk out they need to get another job if there to good to work there or not happy where they work and they also need to hire more people of color and give other people job opportunities that will maybe make a change in the store this place is worse than Goodwill just ripping people off for used clothing
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July 2023 by Elizabeth Dille
I love how organized this Plato’s closet is and how many options there are! One employee in particular was amazing. I believe her name was Ericka and she helped me so much! I will definitely be coming to this Plato’s closet again!
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June 2023 by Nadia Rivers
They have no public restroom and the changing rooms are not open half the time. The middle aged orange haired women is very very VERY slow at the cash register. Don’t bother with both buying or selling here. You could buy something there and try to resell it back the next day without them knowing you just bought it there and would be told it’s out of style lol or old lol ? .. and for buying things there.. they put the tags on in areas where it damages the clothes. The shoes are always very busted and beat up and I’ve seen some very questionable items in here. All in all there is 0 consistency here.
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May 2023 by Madalyn McGlynn
This past Friday I visited this location to shop for an event I had the next day. I came in around 8pm and was able to find a few items that I was looking for. I proceeded to ask for a dressing room to try on the items I had. A tall female associate told me I was unable to try on the few things I had due to the fact it was 30 mins till closing and was pretty rude about it. I’ve never heard of such a thing, especially since I only had 2 things to try on you would think it wouldn’t be an issue. I ended up leaving the items I had and left. I’m beyond disappointed that I couldn’t try on something I intended to buy because they couldn’t spare 5 minutes. This store seems to not want to bother with paying customers coming into their store. I will not be returning.
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April 2023 by Angela olshevski
Hey all. I am a frequent shopper at Plato's I love this store. I usually have a pretty good experience in this loccasion every so often not as much just depends on who is working Tonight I came in and I always have a great experience with Amaya she is one of my favorites and I have a new favorite Kennedy they are awesome girls and they make you feel so welcome when you come to the store then make you feel like home. Thank you for always making me feel welcome and thank you for always helping me when I shop here. ?
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April 2023 by Aaron Kelly
I've always had great experiences at Plato's closet until very recently. I was just trying to sell a few of my items that were brand new still has tags on them but we're looked at like they were rags. I was told they do not accept high heeled shoes or things with any type of Jem's or any type of embellishments on them. Clearly she wasn't looking at her own inventory because all of these things were on shelfes with tags on them waiting to be bought. The way this person acted was disgusting . Because of her actions I will no longer be shopping at this store. I will tell everyone that will listen to no go to Plato's closet in wyomissing. Horrible buying and selling experience!!! DO NOT GO HERE!!!!!!
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April 2023 by Martanique Wayman
I typically only deal with another location to sell my things however i have tried to give this place a try multiple times. I dropped my stuff off and within less than a minute i got a text saying my stuff was ready. I had full bag current labels within there guidelines etc because of familiar with what they take. There was no way within 2 minutes she sorted through 20 items. They rush only pick what there personal preference items are. When i questions why they didn’t take certain items they couldn’t even give me an answer.
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April 2023 by Karissa Rodgers
Hey everyone! I’m a new shopper at Plato’s Closet in Wyomissing. Kennedy and Amaya’s customer service was phenomenal, they helped me find cute clothes and was very polite the whole time. Next time I will be selling my clothes and when I come shopping I hope to continue to great customer service!
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February 2023 by Jade W.
I went in at 8:05 after calling to make sure they were still open and still buying clothing. I was told on the phone that they do not buy after 8:30 pm. First their open sign was off so I was hesitant to walk in because this is not the first time it has happened to me. I then walked in and am told that they usually do not but after 8,which is not what I was told on the phone but she said they would. As I waited for my clothing to be done the employees were in a circle, or they were staring at me. I really did not have a good experience or felt welcomed. I do not think I will be seeking here again after this experience.
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November 2022 by Savannah Mitchell
They had some nice things I noticed when browsing, but I was going there to sell. Normally I go to the one in Lancaster, but was told they’re overstocked, and that I should try this location, so I drove almost an hour out of the way. I brought three laundry baskets and two big ‘trash bags’ full of clothes, purses, shoes and hats; all clean, name brand, and many pieces - not only new with tags - but brand new for the season. They only bought three things, which made me a whopping $8. I understand they have a guidebook to tell them what to look for, but I have no doubt that at least 90% of what I brought would fall under some categories in their book, as I’ve seen the same brands and styles sold there (many of which were even bought FROM there within the past couple weeks, still with the tags on, but had just gone past the return date). Not to mention, almost everything I was bringing in was plus size, from XL to 2x, and they were really lacking in plus size inventory to begin with. I honestly feel that they were just being lazy and didn’t want to take the time to look through everything, as I only saw them take about 5 articles of clothing from one basket before just putting all of my stuff back on the other side of the counter for me to collect. I love shopping at Plato’s, but selling to them is such a joke. (Pictured is the three baskets, not even including the bags full ?)
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November 2022 by Matt Taccetta
Brought in a pile of Hollister long sleeves and sweatshirts/ hoodies, gap v necks , American eagle sweatshirts, aerocrombie and fitch long sleeves, Aeropostale oversized tee shirts and Nike and under armor quarter zips. All items were clean and in excellent condition. Out of all those things I just listed they took the two gap v necks and the Aeropostale oversized tee shirts for $12.30. The advirtisment on your door literally said “looking for jackets and sweatshirts” it’s November and you guys took all the short sleeve summer stuff.
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October 2022 by Just Sayin
I am over 60 and I went with 3 fully loaded baskets of clean trendy clothing that was my grand daughters stuff NOT mine. I took the clothing since she works and I had the time. The clothing was clearly NOT my style but for much younger women and was clean some even new.. The staff were very young kids and after logging in with my drivers license i was given a ticket & told to wait while they reviewed the clothing. They took my baskets and i watched them lay the baskets on the floor behind the counter never touching them. I browsed the store and still no one looked in my baskets behind the counter. After only 5-8 minutes I was texted to come to the counter to complete the transaction. The kid/employee told me there was NOTHING in the 3 huge baskets that they would buy and that all was too dated. Clearly no one even looked through the baskets of my grand daughters clothing because i was older. Blatant AGE bias What a joke of a business.
