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March 2024 by Jenna Crosby
Arrived at 9:30 for my appointment time at 9:40. I came hydrated to the appointment so I would be able to provide a urine sample easily. around 9:50 I was still waiting to be called back and was starting to feel like I could no longer hold my bladder. I decided to get up and knock on the door when one worker came to me. I explained that I was quite literally about to pee my pants and she said I was not allowed to use the bathroom and had to wait. She also barely spoke english and didn’t understand what I was saying. I finally was taken back to my appointment and asked politely if I could use the bathroom first. I was denied yet again. After paperwork was completed I was allowed to use the bathroom. After giving my sample the worker told me my pee was clear and it appeared I was too hydrated and would probably have to come back for another sample. I believe you are supposed to be hydrated for a urine sample and a healthy urine color is clear to pale yellow which mine was. This worker also barely spoke english. It was extremely clear that all of the workers did not know english as their first language. I will never return to this diagnostic center. The day after giving my sample I called back to see if my results were in. The phone didn’t even ring, went straight to voicemail and the mailbox is full so there is no way to reach quest. HORRIBLE customer service !!
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February 2024 by Larry Larson
Always friendly and professional. I've been going there for years and never had any problems.
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July 2023 by Genisus LastName
Today was my first time at this location, and I will definitely be using them as my primary place to go when needing blood work. Julissa was my phlebotomist, and she was so kind and cheerful (especially for first thing in the morning!) and she was done in minutes. I barely felt a thing as well. I had made an appointment online, and they were able to get me back and in the chair within 5 minutes of the appointment time. Altogether a good experience !! Especially as someone who gets the jitters with any medical appointments :-)
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June 2023 by Ciaraodalys Pujol Vila
Absolutely terrible service. It it complete chaos every time you go in there. The waiting area is small and no matter if you have an appointment you are waiting over your appointment time about 35 min or more. The staff is extremely rude and will argue with you when you have questions and kiosk is always broken. Will not be returning to this location for future lab work.
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May 2023 by Ashley Mendo
This place sucked they had us all in there waiting for our walk in then told us it’s only appointments. The number doesn’t even work for appointments .
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April 2023 by Dave Wild
Worst customer service EVER. Wasted an hour waiting, only to be told in broken English "appointments only,computer down."
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April 2023 by Jose Feliciano
Today was my first time going to this location and I am satisfied with the service. I got the pleasure to be assisted by Yulisa, she was courteous, respectful and had a good mood while doing my blood test.
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April 2023 by Alejandra Palomar
Excellent service!! I had my appointment at 9:30 and everything was perfect, I was out by 9:35, the lady was very nice, I don’t even feel the needle ❤️
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March 2023 by Anyela Osoria
Excellent staff good service ?⭐️⭐️⭐️⭐️⭐️
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March 2023 by Keyla Kuilan
I like the lady always very polite
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March 2022 by J P
Unorganized Zoo that is lacking management.
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March 2022 by Julie Wentzel
The staff here are rude and lazy
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March 2021 by Jackie Kemper
This place is wonderful! I had an appointment there was no waiting. I am nervous about blood draws and the were so kind and professional. They even have a comfortable semi reclining chair that put me completely at ease. From now on I am never going any place else for my bloodwork. A+++
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March 2020 by Thomas Moore
Had an appointment walked in 10 minutes early. Kiosk not working and no one in sight for over 25 minutes. Left as this is unacceptable Customer Service. What a horrible experience. I will never go to that location again, and I suggest you don't go waste your time either.
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March 2020 by Josie Martinez
I had a 7:45 am appointment this morning, I arrived around 7:35 am. There was an older lady and her granddaughter there. NO ONE ever came to the window and addressed we were there. at around 7:57 I knocked on the door and this lady with very bad broken English looked at me like I was from out of space. I needed to get to work and I asked if someone was coming to assist us and she reply NO I am the only one here and she was with a patient. So I left without having my labs done. The reason I made an appointment is because I needed to get to work. This location is right down the road from my house and I will never go there again.
