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May 2023 by Christopher Harper
Our company is based in the panhandle of Florida, so there was a lot of hesitation doing Business with a company we’ve not had dealings with and making a purchase sight unseen. However, after speaking with the owner numerous times, and looking at past reviews online, it was very clear that he was a very educated and a very honest individual. We bought the vehicle site unseen, and even flew one of our guys up there to drive it down not even putting eyes on it until well after the transaction has been done. Upon receiving the truck, it was exactly as promised. These guys are top notch, best in class, and I would highly recommend doing business with them.
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January 2023 by Luis Laboy
Excellent service! Jeff made our purchasing experience unique. We travel all the way from Florida to purchase our RAM Promaster 2500 due to his outstanding service. He was always in contact and help minimize all our concerns A++++
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July 2021 by Jose Arroyo
Had a great experience buying a vehicle form them this past week. Jeff was very nice. Thank you guys.
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April 2021 by Matt Strickland
I wish buying a vehicle could be like this every time. These guys are awesome. They give good advice and keep their word even if they are adversely affected. Prices are competitive and Jeffs the man!
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February 2021 by Timothy O'Flaherty
took my car here because of a recommendation from someone in the neighborhood. was hoping to find a good mechanic that was close by. I was made to feel like i was just a bother to them. I asked for help finding where the power steering was leaking and an estimate for fixing it. To make it worth while to them i thought i'd ask for an oil change too. When calling back i was told a replacement hose would be needed and even if it could be found (which the mechanic said he couldn't find) it would be a $400 part. He told me two times that i should just come pick-it up and how he doesn't work on Volkswagens. Then i show up to pick up the car and i'm presented with a $95 bill for an oil change! And no explanation about the power steering issue i took it in for. After paying for the most expensive oil change ever i left with no better understanding about how to fix my problem. They clearly don't want my business. Even the check-out guy couldn't make eye contact, he was just hoping i'd leave quickly. Oh, and i took the car to another mechanic who thought it was ridiculous that the part couldn't be found. and it turned out that a .50 cent hose clamp fixed the problem anyway. What a waste of my time and money. Responding to my review and making me think about this again only makes me more angry. I'm tempted to change this review to one star.
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February 2021 by Dave Kline
Great place; put a deposit on a SUV. This will be the 2nd vehicle we'll be purchasing from them. Rich's treated us fairly the first time we purchased from them, and they're working with us this time as well.
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November 2020 by Stephen Welch
A great place to buy a car! No pressure, very fair pricing on both the car and our trade-in, and the car we bought was in fantastic condition. Jeff and Rich couldn't have been nicer to deal with. Would definitely buy there again!
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April 2020 by Wendy
Was recommended to them from a friend. I actually had a broken window but they gave me a better quote than other window repair’ers. It was another local company that came out to fix it (mobile service) but they did a fantastic job & cleaned out the glass in my car. Shocked to see no tape residue on my car considering I used strong foil tape, & no chipped paint. Thank you!
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February 2020 by kannenkat
Called Rich's auto Thursday morning at 7:30 am and informed them I was a AAA member and got their information from AAA as approved and recommended facility. I was told they could get my vehicle in for repair that afternoon. Had vehicle towed to Rich's. By Friday noon I had not heard anything regarding repair so called and left message as they were at lunch. They called back 3 hours later and told me they would let me know if it was an ignition coil problem as it had no spark. Called them Saturday as I still hadn't heard anything and evidently their service dept not open. Monday morning I call again about 10:30am and they tell me it's fixed and it was the ignition coil. Go to pay and owner states they do not honor AAA discount. They are AAA certified but WON"T HONOR AAA discount on any service. Poor communication all around but my vehicle is fixed. Part cost $70. total bill $176. (not including tow)
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November 2019 by Malissa Young
Rich and his staff are the best. Customer service at Rich’s is their most important aspect. You are treated like family. I recommend Rich’s to anyone/everyone looking to purchase a vehicle and/or looking to have their vehicle serviced.
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November 2019 by Mirian Moran
Highly recommend for auto repairs nice prices.
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October 2019 by Todd B
Hands down, the best used car buying experience of my life. The entire staff at Rich's is both professional and courteous, and the entire facility is neat and well kept. This is not your typical used car lot. My salesman, Jeff, is extremely knowledgeable and was very helpful throughout the entire process. If you're looking for a quality used vehicle, I highly recommend Rich's Automotive.
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September 2019 by Maribeth Weber
Excellent customer service and they stand behind their work ðŸ˜!
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September 2019 by Gloria
Called and asked to speak with someone in regards to obtaining some information about cars and asked Sherry if she had some free time (she is the one who answered) and she said no and i said thank you and hung up....as a customer looking into buying a car i would always look to see who is going to be curtious or helpful....this person did not even bother to ask what i needed help with or even try to have me call back or have another person possibly help.....very sad....will be buying a car somewhere else.....
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August 2019 by Sara A.
Rich's Automotive is a great place to go! I have them service both of my cars. They have great customer service, convenient, they get the job done. Many of my co-workers also go here. I very happy with their service.
