-
October 2023 by Rob Krohn
Our RV broke down and needed a major repair that included removal of a lot of non-Mercedes RV systems. Most dealers would have said "no". But Deric knew we were stranded and committed his people to give us priority and worked full time to get it all repaired. He kept us in constant communication along the way which eased our stress level. I can't praise them enough!
-
October 2023 by Craig Cipullo
Best customer service I've experienced in a long time. Derek ( Service Manager) went out of his way to help me. He recognized that I was a long way from home and prioritized the repairs to my Sprinter, which I use to drive cross-country for my business. They got me back on the road quickly and were very courteous and helpful. I'd give them 10 stars if I could. Thank you.
-
October 2023 by Advantage Limousine
Just the coolest place ! The museum is amazing. Great place to visit, very interesting and love the decorated gardens and plants, but even better is the selection of vehicles and the service department. Derik is awesome! Friendly and professional and the big museum makes me swoon over how beautiful the cars are! Just the coolest place. Definitely NOT your average dealership!
-
October 2023 by Thomas Valle
Great Vehicle,Great Price ,Great Service my vehicle was ready in 1 day!And most of all Great Salesman,John Clemente !Me and my wife couldnt be happier with our new purchase.With the shape our economy is in we shopped around for our vehicle and we landed at Tom Masano Auto Park,no need to look any further ! Thanks to all involved with our new Purchase. Thomas and Barbara V.
-
September 2023 by dB
My experience at Tom Masano was one of a kind. First, I was given a warm open welcome. Hospitality was great by the Tom Masano staff. They went over and beyond to make sure I was completely satisfied with the final results. I definitely am 100% satisfied.Also, I wont fail to mention, by name Lucas, who serviced me, that positive results was his main objective. Big shoutout to you and your work ethics to make it happen. Shawn, I see you, behind the computer getting me the best deal. Thanks !.You cant go wrong with Tom Masano, if they can get the job done for me, who's credit score wasn't top notch, they can do it for you. I definitely encourage anyone looking for a vehicle..... Go this route.Enjoy the hospitality luncheon too while you wait.Oh! my God the mash potatoes they had over there."Bangin"Tom Masano is 100% guarantied great service all across the board.See you there!
-
September 2023 by Korbin Spayd
I recently worked with Lucas Emkey at the Masano Auto Park. It was so great to see such a friendly and inviting sales professional, and I am very happy to have had him help me during my car search! I would recommend the Masano Auto Group any day.
-
September 2023 by McDiesel
My experience at Tom Masano was one of a kind. First, I was given a warm open welcome. Hospitality was great by the Tom Masano staff. They went over and beyond to make sure I was completely satisfied with the final results. I definitely am 100% satisfied.Also, I wont fail to mention, by name Lucas, who serviced me, that positive results was his main objective. Big shoutout to you and your work ethics to make it happen. Shawn, I see you, behind the computer getting me the best deal. Thanks !.You cant go wrong with Tom Masano, if they can get the job done for me, who's credit score wasn't top notch, they can do it for you. I definitely encourage anyone looking for a vehicle..... Go this route.Enjoy the hospitality luncheon too while you wait.Oh! my God the mash potatoes they had over there."Bangin"Tom Masano is 100% guarantied great service all across the board.See you there!
-
September 2023 by Darrien
Haven't bought a vehicle yet, but everyone I work with is respectful, courteous, and doesn't seem to just be out to make a sale like most dealerships. They seem to care about helping me get what I want for my trade and listen to what I have to say!
-
August 2023 by Kenneth Gallender
Words can't describe how much I appreciate the wonderful service I received from Masano. Our service manager, Derek Rojas, went above and beyond what anyone could expect. He even arranged a hotel reservation and included ground transportation. I only wish we lived in PA so we could have Masano handle all the service of our Sprinter motorhome.
-
July 2023 by Cody Hinks
I had a very smooth & seamless process working with the Tom Masano collision center to get some damage repaired on my 2014 Dodge Charger SXT after hitting a deer. I'd definitely consider them in the future for any other possible body work, but I'd definitely consider them for purchasing my next vehicle if their whole staff is as helpful as Madalyn & Alyssa were.
-
June 2023 by Eric Schoeneberger
It was such a smooth and pleasant buying experience. Lucas was professional and prepared and made the buying process extremely simple. The environment was cozy and welcoming. All in all a phenomenal experience and would definitely use and recommend the dealership.
-
June 2023 by Kenneth Keiser
Just had my Mercedes serviced. Steve Bare did a great job. He was friendly, courteous and knowledgeable. Would recommend to anyone looking to have their vehicle serviced.
-
June 2023 by Wayne Booz
My wife and I purchased a Lincoln MKX, 11 years ago. It has been serviced by Masano since buying it new. Also, we having taken our second car for service there as well. Our service advisor was, John Kujawski, who was excellent to work with when there was a problem. John has moved up to service manager, however, he still is there for us when a problem comes up. I highly recommend Tom Masano for purchases and service work.
-
June 2023 by Terence Collings
I bought a cpo Lincoln MKC for my wife 3 years ago. Since then I have taken the car for service there. Each time I was there I received excellent service from Keith the service advisor. I would definitely recommend Masano for purchase as well as service.
-
May 2023 by Jennifer Frymoyer
Absolutely love, love, love them. Everyone was super friendly and helpful. Amazing customer service. Angie, the finance manager, is a SUPER STAR. She asked me to trust her and ended up getting me better financing then my own credit union. I even kept them there after closing and they didn’t rush me out. They took all the time needed to get my needs met. Lucas, my sales guy, did great at keeping me informed on the next steps and made sure my car was ready for pickup. Everyone there made my car buying experience wonderful. I would 1000% recommend them. I am extremely happy with my new Jeep!!!!
